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How patients/service users may be assisted by effective communication and technological aids

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´╗┐Rebecca Pace Unit 1 How patients/service users may be assisted by effective communication and technological aids Patients or service users can be assisted in communicating in a variety of different ways. Some of which require the help from other people and others require technological aids. Support services; Advocates ? People who suffer from a serious learning disability or an illness, it becomes very difficult to communicate with them. In health and social care settings, when these type of situations occur, and advocate will be employed. An advocate is someone who speaks on behalf of someone else. The advocate may be someone who works closely with the client or may be a family member, however they should be independent of the staff team so as they are in a position to ?fight? for the service user?s rights without being influenced by the staff on what would be the easiest or cheapest option. Some problems can occur when an advocate is used; an advocate may not always understand the needs or the feelings of the person whom they are advocating for. Interpreters and translators ? An interpreter is someone who communicates meaning from one language to another; this can include the interpretation between spoken and signed languages. ...read more.


They can now be worn behind or inside the ear, they are now small enough to be hidden and so are not obvious to other people, this avoids stereotyping or labelling. Other aids have now been developed to help people who have impaired hearing, such as; smoke alarms, phone alerts and alarm clocks which use light or vibration instead of sound to alert the service user. Visual aids ? People who suffer from visual impairment are often prescribed glasses or contact lenses, to help with their vision. Other aids which have now evolved include magnifiers and telephones with larger numbers than usual. Books and other written material are also produced in large text; talking books can also be purchased. Screen readers are software programmes that can turn onscreen text into speech or braille. Computer adaptations ? A wide range of adaptations have now been developed to meet the communication needs of the physically disabled as well as the hearing and visually impaired. An example of this is a computer?s mouse and keyboard which can be controlled by head movements for people who have limited limb use. Preferred language; As well as spoken languages used by individuals whose first language is English there are other programmes that have been developed to meet the needs of people who are disabled. ...read more.


To be respected. To feel protected and safe. To be allowed access to their own information. Confidentiality; Another important right of all service users is confidentiality for a number of reasons. A service user or patient will not put trust into a care worker who does not keep information private and confidential. This could also affect their confidence in the person or make them feel as if they are not equal and un-valued. A professional service, provided by care workers, must comply with a confidentiality agreement, stating that all information must be kept confidential. This removes any risk to the service user?s safety if details were to be publicised. Trust, safety and self-esteem; A trusting relationship between a care worker and their patient or service user must be built in order for the service user to really open up to the care worker and openly express their feelings without hiding anything as this could affect any advice given. If a care worker signs a confidentiality agreement with their client then it shows that they respect the service user. As a result of this agreement there may be an increase in their self-esteem. Care workers must keep their confidentiality agreement in order to protect their service user?s safety. Leaking information about someone?s address or whereabouts could lead to an attack or a burglary. ...read more.

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