How people feel valued and supported by different types of communication AO1B

Maintaining Confidentiality:

Care workers have a duty in ensuring that all private information about the service user (including case history, treatment and profiles) are all kept confidential. Every organisation that handles private information will have laws, principles and obligations that must be upheld to establish a trustful relationship with the service users and to keep and improve its reputation. Breaking the policy on confidentiality could have very significant consequences for all parties involved including the organisation; care worker’s and service users, as sharing private information will not only brake the organisation policy but also will brake the law and consequently the service user may chose to take legal action against them. Therefore ensuring confidentiality is maintained is immensely important. Maintaining confidentiality is also essential to building a trustful relationship between the service user and Staff, and trust ensures that communication is effective. This is because the service user can share information freely without considering the implications of that information being shared further than for the wellbeing of benefit of their treatment and wellbeing. Trust can also be established if the Staff honours commitments and promises made to the Service users, for example a social care worker may promise to play a game with the child they are protecting, this child may have previously been let down so it’s important that they are treated with respect and trust, it’s therefore important that they fulfil the promise in order to ensure trust is built and then maintained. Another example where this could happen is if a Service User revealed personal information to their Doctor. In this example a trustful relationship is immediately established, this means that it is therefore vital that the Doctor does not take for granted this relationship, a trusting relationship between Patient and Doctor as this type of relationship can ensure that they feel comfortable telling their Doctor any information in the further which may improve their care.

Promoting Individuals Rights and beliefs:

Every individual has certain beliefs that can have a very big impact into how they view their life and how they would prefer to be treated, for example some service users who are Jehovah’s witnesses may not agree with having blood transfusions, and therefore this may affect how Doctors decide their treatment, as the Doctors would be expected to respect the service users beliefs and change their treatment accordingly. Each service user also has certain rights which also affect their care. The human right to health means that everyone has the right to the highest attainable standard of physical and mental health, which includes access to all medical services, sanitation, adequate food, decent housing, healthy working conditions, and a clean environment. When the care organisation offer these conditions and services according to the service users human rights it promotes that they are valued and can make the service user feel more comfortable communicating with the organisation about the service they have receive. Having clear guidelines and policies in place towards the service user’s treatment can also encourage the service user to notice and notify the organisation or care worker if something has gone wrong. When communicating to the Staff it’s important that the service user is allowed and feel able to voice their opinions and make complaints about the service they have received if they feel it necessary. This can help the Service user feel trusted and valued when they are free to do so. One example is if the particular Service user is a vegetarian. The right foods should then be provided and the Service User should feel comfortable complaining to the Organisation if the right foods are not provided and be able to trust that something would be done. By providing vegetarian foods the care setting is promoting the service users diversity and different rights and beliefs. A decision over DNR (Do, Not, Resuscitate) is also an example where the individual’s rights and beliefs can be promoted. In this decision family members should be included and everyone opinion valued. The service user should be given the final say, however it may benefit them to hear the Doctors beliefs about their condition and hear the rights as an individual they have regarding their care. At this decision family member can also share their beliefs towards DNR. Listening to different beliefs and opinions can be very helpful to the service user as they can measure the consequences of their original beliefs and can hear several different perspectives which may help them on their final decision, while still respecting their final say.