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How the communication needs of service users may be assisted.

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Jordan Palmer Unit 1 - P4 04/11/2008 People can have problems with communicating with people for a range of reasons, there are many services that can be provided to help assist this person in communication and overcome the barriers. For a start there are lots of support services available and which one is most appropriate will depend on the problem; Advocate Advocates are people who are hired to assist people with maybe learning difficulties or illness such as dementia, get their thoughts and ideas communicated. The advocate could be a simple volunteer in a care setting such as a residential home or a lawyer in a court of law room. This support makes sure that someone's best interest is always being communicated, yet the advocate has to be careful that it is always on their clients thoughts being communicated and they do not additionally add what they think is right or wrong in a situation. A classic example of this in a Health and Social Care setting is in social work, when a cafcass representative supports only vulnerable children in child court cases. Interpreters and Translators A translator's job is to understand what someone wants to communicate in one language and communicate it to someone else in another language. However they are not just a communicator they become a third party in the communication cycle as they have to communicate with both of the other people to make sure they understand the message. ...read more.


Befrienders These are people who are just open to support and help people yet they do not have any specialized psychological knowledge. Rather than be in the form of a professional they come across as simply a friend who wants to talk and understand the client's views and feelings. Psychologists These are also professionals that generally specialize in certain areas such as occupational and educational therapy. Psychologists who specialize in the occupational area are taught how to especially deal with people's issues concerning their behaviour in the work place. Overall though psychologists only work in the mental health area of therapy. Illness's such as anxiety and depression can reduce the amount of communication someone takes part in and the quality of the communication. These problems can all be addressed by a psychologist and appropriate treatment decided. Preferred Language It is assumed that for most people in Britain the preferred language of communication is English yet the second most common is actually Polish. The first language for registered blind people is Braille and for the deaf it is a signed language. British Sign Language This language was discovered and developed by deaf people. The language involves communicating by movement of the hands, body, face and head. Even though it is not yet a legally protected language it has helped around 70 000 deaf people have the ability to communicate. ...read more.


Another more serious reason why it is important for service users private issues to be kept confidential is that if information such as where someone lives and how they are disadvantaged others may see the service user as vulnerable and take advantage of this, maybe by breaking the law by breaking into their house or even more serious offences such as kidnapping which would be highly traumatic to the service user, a situation whi8ch was only brought about by private information being wrongly exposed. Trust If a service user trusts that their care worker will not pass on any private information they have shared with them it will be more likely they share their true thoughts and feelings with them which is the best way for any treatment to take place. Self - esteem When someone's private issues are kept confidential the service user feels respected and their personal life respected. They will also feel personally valued as a person not just as a client to the care worker. Safety If someone's personal information is exposed by care workers to the wrong people it could put the service user in danger. Information such as when a house I being left empty could lead to someone breaking in or vandalising the property. Staying professional Care workers are strictly guidelines to keep work and pleasure separate. This means keeping a professional approach with the service users and only talking about the issues in a controlled, arranged format. ...read more.

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