I am going to assess the ways which communication can be improved and inhibited by a range of factors.

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SHANICE DASOUR

Unit 2 A01 Section C

Section c

In section C, I am going to assess the ways which communication can be improved and inhibited by a range of factors.

Environmental factors consist of interruptions, poor lighting and room temperature, the room set up and background noises. These factors can inhibit communication. A problem which could appear in verbal communication could be distractions. An example for this could be that at teacher talking to a student in a room, but are disturbed continuously by other members of staff or students. This could distract the sender or receiver and could then make them forget what was needed to be said. The communication is not then effective. To prevent this, doors should be closed and a note to inform others should be put somewhere visible e.g. the door.

Inhibiting factors can make communication less effective and can stop interaction. This then results in negative consequences.

Another example when using verbal communication can be the lack of personal space. The space between some people can show what type of relationship the sender and receiver have. When speaking eye to eye, this usually shows a sense of formality. Personal space should always be thought about as somebody may feel discomforted if they seem to be too close to somebody. For example, a doctor may be speaking to a teenage girl about her problems, the doctor may be too close than he is supposed to be. This could make the girl feel uncomfortable. To prevent this, care providers should give the correct amount of personal and proximity.

An example of an environmental factor when using written communication is the room temperature. This could inhibit communication as it could make people feel lazy and stuffy. For example, in a classroom, the teacher could be explaining important points and may be expecting students to be taking down notes. If the classroom is too hot, students may feel tired and distracted and could miss notes they need to know. To prevent this, teachers should ensure room temperatures are appropriate for the setting.

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Correct or inappropriate use of communication skills.

Inappropriate communication skills can include not listening, patronizing behaviour, too many open or closed questions, the speed of the voice and incorrect body language.

An example of inappropriate communication skills when using verbal communication could be incorrect body language. For example, when speaking to somebody who requires your full attention. They may ask if you have time to speak. If you say yes, but are looking at your watch and are showing behaviours that suggest you are busy, this can make the sender ...

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