An example of non verbal cultural difference might be the hand gesture of the palm up and facing forward; in Britain this means stop whereas in Greece it can mean your are dirt which is offensive
Assumption and stereotype when someone has fixed ideas that that use to classify people as all being the same is called stereotyping. Stereotyping may create barrier to building an understanding of another person. Once you have classified people you think that you know what they are like. You might believe that you don’t need to listen to the person as you already know what their needs are.
Care worker can feel stressed by the emotional need or service user. Listening to other might involve hearing about frightening and depressing situation. Carers sometimes stop listening in order to avoid unpleasant emotional feelings. A lack of time tiredness or a desire to avoid emotional stress can create a barrier to providing caring communications. It is important that health and care workers can work out if a situation simply requires the sharing of information or weather a more sensitive, caring approach to communication is needed
Lack of trust: lack of trust also affects the communication. Example: a person who is a liar, when he says something which is true, people will not believe and disregard the message.
Overload information: overload information will lead to misunderstanding. Therefore, it is important to address the message shortly and clearly
Environmental factors such as poor lighting can also hinder the communication as if the service provider is using sign language the service user won’t be able to see what is being done.
Noisy Environments can also hinder the communication, as the service user may not be able to hear what the service provider is saying and this is also similar to either the service user or service provider sitting to far way from each other as they may not hear each other as clear as they could have, if they were sitting closer to each other.
For p4 I will be identifying how communication needs of patient/service users may be assisted including non verbal communication m2 I will be explain the specific communication need of patient service users may have that requires support, including the use of technology
communication is used for service users with disabilities or special needs for example a deaf or hard of hearing service user would need to use the British Sign Language method this uses different hand gestures to communicate with the deaf service user, this makes it easier for the hard of hearing or deaf person to understand the service user. For example if
a service user need to be taught something new at school the service provider would have to communicate with the student using British Sign Language otherwise the child would not understand the teacher
Another special method of communication is Makaton, this is a language made up of pictures, and this language is also for deaf or hard of hearing service users, each picture has a unique meaning for example a picture of a car would mean car or a picture of a tree would mean tree, this makes communication easier for service users and service providers because you wouldn’t have to specialise in the language as most of it is easy to understand for many people
Another form of special method communication is Braille, this is a language made up of small raised dots, which the reader can feel with their fingers, this language is used for blind or people with little sight this makes them feel more like part of the society and it will help them get to places at a service. For example if a blind service user went to the doctors and needed the toilet they would have to feel next to the doors to find the Braille saying disabled toilet if not they may go through the wrong door and maybe end up in a doctor’s office
Sign language is being taught to children more within early-years settings, as children find it fascinating and children can pick it up quickly. Sign language is for those with hearing impairments. Sign language is a way of communicating through making signs with the hand. It allows people with hearing impairments to have conversations with others who understand sign language.
