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I will be focusing on the positive care environment using early years. I will obtain policies from the school and will assess how these create a positive environment.

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´╗┐Danielle Crawford 8034 Index Title: Page Number: Introduction: 2 A01: 3 A02: 17 A03: 21 A04: 33 Bibliography: 42 Introduction The aim of this assignment is to develop an awareness that positive care environments reply on practitioners having a comprehensive understanding of the diverse society we live in. I will investigate how the service user?s rights and well-being relies on the care practitioners through the care value base and how it can enhance my service user?s opportunities in accessing services they need to. I will be looking at their legislation, school prospects and complaints procedure to see how well they promote a positive care environment. I will use my work placement to help me complete my assignment; I will choose one of the following service-user groups specified access services: - Health - Early years - Care of older people - Individuals with special needs I am currently on work placement at St Mary?s Roman Catholic School, therefore I will be focusing on the positive care environment using early years. I will obtain policies from the school and will asses how these create a positive environment. I will also obtain the procedures the school follow to evaluate and investigate how this promotes a positive environment. I will observe the care setting and highlight how the school promotes the care value base in order to ensure that they a positive care environment. By completing this assignment I will gain an understanding of individuals rights, beliefs, values, barriers to access, how to create a positive environment and how the society help to promote the service user?s rights. A01 ? Care value base and equality We now live in a shared, diverse society, which contain a wide verity of different people, and people who may be different from us. This could consist of being a different skin colour, different sex and different age. A care practitioner should be responsible to understand and work sensitively and knowledgably with different diverse needs to identify a specific issue for the service user. ...read more.


A03 There are two main factors which effect a positive care environment and that is the care practitioners and the care setting. Policies are principles or rules put together by the care setting to ensure that they meet all service users needs and promote a positive care environment. An example of this could be from a primary school; they could gather a set of rules so ensure the children?s safety in case of a fire, they will follow a fire drill procedure to protect the children. Factors in which promotes a positive care environment include; Implementation of legislation Practices Procedures Resources Culture Implementation of legislation can help create a positive care environment, which every care setting should aim for. This protects the service users and ensures that the service users are being cared for effectively and efficiently and their identities are protected, this is an example of the care value base and how it helps to create a positive environment; as if the care practitioners were talking about the service users personal information this is breaching the service users rights and trust (confidentiality). Policies also create a positive environment as care practitioners must abide by them to ensure safety to the service users and to meet their needs. For example, every service user is entitled to equality and not discrimination , therefore the care practitioners must treat them equally but as individuals also. Practices are put in place to ensure the care practitioners and service users are aware of the policies and procedures. This will ensure the service users feel safe and understand what care they are entitled to, and also siblings of the service user. The resources in the care setting can help to develop the service users development and learning skills and can also satisfy their needs and wishes, this makes the service users, care practitioners and the family of the service users happy. ...read more.


The Ombudsman can make recommendations about compensation but often it takes a long period for an investigation to be carried out. The process is free and the Ombudsman has powers to access information from local authorities. The recommendations made by the Ombudsman are not legally binding on local authorities, although in practice most accept them as such. If a parent is still unhappy and still wants to complain and go further, Judicial review could be another option. A decision can be challenged in court but the courts are limited in that they look at the process followed rather than the content of the decision. The courts identify if the process followed was legal, rational and reasonable. As from October 2000 the courts also have to check if the local authority has followed the requirements of the Human Rights Act. Tribunals Tribunals are special courts put in place to administer specific areas of civil law and there are currently over 2,000 different tribunals administering legislation. Examples are rent tribunals and employment tribunals, which hear cases where either a tenant or an employee feels that have been treated unfairly. People are encouraged to state their own case for themselves. There are appeal mechanisms for some but not all tribunals. There are advantages to this system as it does not take as long for a tribunal to hear a case as it would do so for a court to be heard. However, it is not always clear why a tribunal has made a particular decision. Some tribunals have the power to award compensation.?[20] All of these complaint procedures apply to St Mary?s Roman Catholic primary school as they are accessible to do by any service user or parent, and a situation is likely to be sorted using one of the three complaint procedures. Firstly, if there is anything that bothers a parent they should contact the school straight away and try to resolve it there, but it?s not always done that easy, so the other two complaint procedures should get the service user and parent an answer. ...read more.

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