Identify how five specific communication needs of service users may be assisted, including non-verbal communication.
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Introduction In this assignment I am going to: * Identify how the communication needs of patients/service users may be assisted, including non verbal communication * Explain the specific communication needs patients/service users may have that require support, including the use of technology * Analyse how communication in health and social care settings assists patients/service users and other key people. P4. Identify how five specific communication needs of service users may be assisted, including non-verbal communication. Client group Type of support Hearing impaired - Hearing aid - Use of sign language - Improved environment for example using a room with low background noise - Text messaging Visually impaired -Use of oral communication -Braille -Use of glasses, magnifiers and IT software to enhance display. Spoken language differences -Interpreters -Translators -Use of signs & symbols Learning disability -Use of Makaton - Advocates -Use of signs & symbols Psychological problems such as depression, anxiety and personality and self-esteem needs. -Listening skills -Befriending -Counseling M2. Explain five communication needs that clients might have and how these can be supported including the use of technology. Hearing impaired Hearing impairment which is also known as Deafness is the term used to refer to conditions regarding hearing. Hearing impaired are individuals that are fully or partially unable to detect or perceive the frequencies of sound. Individuals with loss of hearing use the word hearing impaired because deafness presents a disadvantage to the individual (a-Anon, n/d)
For example the visual impaired may request to receive his bank statement in Braille. This communication need helps the service user expand his or her life (b-Anon, n/d). * Use of glasses, magnifiers and IT software to enhance display. In order to enhance display eyeglasses, contact lenses, and eye drops can help. Though sometimes surgery may be required, for example, cataracts are often treated by removing the clouded lens and replacing it with an intraocular lens. Special equipment such as microscopic and telescopic glasses and voice-recognition software can help a visual impaired lead a more independent life and he or she can even get a job by using IT software (c-Anon, n/d). Spoken language differences * Interpreters Interpreters help communities who do not communicate in the same way to communicate with each other. These do more than simply translate words they transmit concepts and ideas between languages. These individuals must make sure that they understand the subject of the conversation in order to accurately transmit information from one language into another. Interpreters, they must be sensitive to the cultures associated with their languages of expertise. This communication aid is important because sometimes individuals cannot communicate although they use non-verbal communication (Anon, 2009). * Translators Translators are used in order to translate written materials from one language into another. These individuals usually have excellent writing and analytical ability. The translations that they produce must be accurate and they also need good editing skills (Anon, 2009).
Non verbal communication such as hand gestures, body language and facial expressions are very important because they help the child understood what the LSA wants to tell him or her. The disadvantage of non verbal and verbal communication is that is can be misunderstood. On the other hand sign language has no disadvantages if the LSA and the child know sign language fluently. 3) A child has dyslexia and he has an LSA. The LSA can use Makaton, verbal and non verbal communication in order to communicate with the child. Makaton is very useful in school in order for the service user to communicate. Though outside school, the Makaton language is not known so the child may find it hard to communicate with other people. Verbal communication is very useful in this case because the child can understand easily. On the other hand the child may misinterpret verbal and non verbal communication. It depends on what type of words the LSA uses and what type of tone he or she uses. Non verbal communication such as facial expressions and body language is also essential in order to help the child understand what the LSA is communicating. Conclusion In this assignment I have: * Identified how the communication needs of patients/service users may be assisted, including non verbal communication * Explained the specific communication needs patients/service users may have that require support, including the use of technology * Analyzed how communication in health and social care settings assists patients/service users and other key people.
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