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Identify how the communication needs of a patients/service users may be assisted, included non-verbal communication.

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Identify how the communication needs of a patients/service users may be assisted, included non-verbal communication. Each individual has their own individual needs; in health and social care settings, service providers are there to assist and help meet the patient's communication needs whether it is verbal or non verbal communication. '' Health and social care users, and indeed those who work in health and social care services, may have physical, sensory or psychological problems that affect their ability to communicate effectively. It is important for the care workers to be alert to the possibility that service users or colleagues may have such a difficulty or impairment'' (Health and social care by Mark Walsh, peter Scourfield, Josephine de Souza, Paul Stevens and Gareth Price. [2000] Page 86). There are various different ways of how a service user's communication needs can be assisted, here are some service providers who specifically assist individual communication needs: An advocate is someone who speaks for someone else, this could for someone with a serious learning disability or illness; advocates should be independent of the core staff team. Advocates help individuals by interpreting their needs, however this may not always be possible due to feeling, wants and needs being misunderstood by the advocate and therefore information may be passed on incorrectly. ''Advocacy services and opportunities are increasingly regarded as basic facilities that should be offered to all users of care services, but partially to those groups which have historically been less able to express their needs, views and wishes'' (Health and social care by Mark Walsh, peter Scourfield, Josephine de Souza, Paul Stevens and Gareth Price. ...read more.


Different patients/service users have different communication needs and preferences that may require support, and often the use of technology. Some specific communication needs that these patients may have is; that they have a preferred language, require the use of signs and symbols, pictures and writing and objects of reference, however some needs cannot be met simply with the help of other people and in some cases, communication passports and human and technological aids are required. In some cases, communication needs of patients/service users can be met or made less disabling through the use of both alternative communication strategies and technological equipment. Some of that technological equipment is more common than others e.g. most are probably familiar with hearing aids, text messaging on mobile phones, videophones and in some cases, an electronic communicator is required; these are often used by individuals with speech and hearing impairments. '' People who are unable to communicate in conventional ways sometimes use alternative language systems to send and receive messages. For example, people with visual impairments often used their sense of touch to read documents written in Braille or Moon letters'' (Health and social care by Mark Walsh, peter Scourfield, Josephine de Souza, Paul Stevens and Gareth Price. [2000] Page 92.). Many individuals in health and social care settings have different preferred languages, as stated above, this is often non verbal. Some of these forms of languages and communication are Makaton, signing, Braille and of course their first language too. Braille is most known as a technique for enabling blind and visually-impaired people to read and write. ...read more.


Analyse how communication in health and social care settings assists patients/service users and other key people Communication in health and social care settings assists patients/service users. With the different types of communication there are advantages and disadvantages along with weaknesses and strengths. Verbal communication has many advantages as most people can communicate in some way verbally. Verbal communication allows people to understand others needs and emotional feelings, for example talking, laughing, crying, pitch and shouting. ''Languages are made up of a vocabulary of words and sets of conventions, or grammar, which define the acceptable ways of putting the words together. Speaking, or talking, is the most socially accepted and expected form of everyday verbal communication'' (Health and social care by Mark Walsh, peter Scourfield, Josephine de Souza, Paul Stevens and Gareth Price. [2000] Page 72.). A strength in verbal communication is that from a baby, individuals do not need to learn it specifically and can understand basic sentences and words and 'pick them up' and adapt to them without being taught it in a lesson type settings. A disadvantage in verbal communication is that individuals with learning, hearing and speech difficulties cannot always take advantage of the full ability to speak and listen to others. A weakness is that because we live in a very diverse community, it means that there are people from different cultures speaking with different languages and accents, sometimes causing conflict and confusion if they do not understand others correctly. Along with verbal communication, there are pros and cons to non-verbal communication too. An advantage of non verbal communication is that individuals that have speech, hearing and learning difficulties as well as disabilities can also communicate via sign language, Braille, Makaton, body signals, body language, hand gestures and facial expressions etc. ...read more.

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