In this assignment I will be talking about how care workers need to be able to communicate with the service users and make sure that at the end the conversation the service users feel respected and valued.

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P4 - Describe the rights of patients / service users

In this assignment I will be talking about how care workers need to be able to communicate with the service users and make sure that at the end the conversation the service users feel respected and valued.

Be different and treated as an individual

Every individual has the right to be different regardless of whom they are, where they come from, what they do, their deficiencies or their way of life. Every individual have the right to their own beliefs and lifestyles. Care workers must respect the rights of all clients. For example Joni is 26 years old and has an unusual lifestyle, she puts on red and yellow every day and on Sunday she puts on all red. She has the right to be respected and treated as an individual despite being different. She has the right not be judge even though her life style is unusual.

Have freedom from discrimination

Service users have the right to be free from discrimination. Service users must be able to make sure that the client feel safe and get equal opportunity regardless of their race, gender, place of origin, colour, ethnic origin, age, sex orientation, family statues or financial viability. Care workers need to be conscious that a person from another culture, or who has different religious beliefs, may need to have special arrangements made. This could be to enable them to pray at a certain time or eat certain foods. Some religions might have different and special requirements regarding what they eat, wear or do. Muslims, Jews and Hindus have special requirements regarding their food e.g. pork, what they wear and how they comport their selves. The right not to be discriminated against also refers to age difference and gender. Someone who is over the ages of 70 should not be regarded as less important because of their age, when considering their treatment and care. They should be given the same opportunities for treatment and care as a younger person with a similar condition or illness.

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Right to confidentiality

Confidentiality is a state of maintaining privacy. We all have the right to privacy as well as confidentiality in our lives. Care workers must respect client's information. Care workers sometimes unknowingly break confidentiality by i.e.

  • Allowing or showing someone’s personal notes to someone
  • Shouting out over someone while they are trying to express them selves
  • Mentioning someone’s name while giving an example of something involving the same person
  • Calling out their names in a no office area to somebody that doesn’t need to know

Care workers should be able to respect ...

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