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M1 - explain how the communication cycle may be used to communicate difficult, complex and sensitive issues

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Introduction

In this assignment I am going to explain how the communication cycle may be used to communicate difficult, complex and sensitive issues. In my first scenario I am going to explain how a nurse will tell a wife that her husband is terminally ill and may die. 1. Ideas occur - the nurse will think up a rough idea of what she is going to communicate to the wife and that she is going to be the one to tell her. The nurse thinks: what am I going to communicate? (I.e. the husband is terminally ill), why do I want to communicate this? (I.e. the wife needs to be notified that her husband lying in the hospital bed may die), who am I going to communicate with? (I.e. the wife of the husband), and what is the best way to communicate this? (I.e. verbal). The nurse also has to take into consideration the timing such as; when and where she needs to communicate with the wife about her husband's condition. This promotes effective communication. 2. Message coded - the nurse has organised her thoughts/ideas and knows exactly what she is going to communicate to the wife. The nurse needs to think about what tone of voice she should use because if she shouts at the wife then the wife may feel like the nurse isn't bothered about her husband (I.e. ...read more.

Middle

comfort the wife by hugging or just touching her hand), body language (I.e. open so that the wife knows that the nurse is also worried about her husband's health), expressions (I.e. slight smile, head angle), empathy (I.e. the nurse has put her self in the wife's shoes to figure out how she may react to the information so that she can show empathy). 5. Message decoded - the wife has received and stored the information given by the nurse. The nurse needs to make sure that she has got the meaning of the information across to the wife about her husband's condition. 6. Message understood - the wife has received and decoded the information given by the nurse, if the wife doesn't understand she may ask the nurse for clarification. In my second scenario I am going to explain how a social worker will tell a child that both his parents have died. 1. Ideas occur - the social worker thinks of some ideas of how she is going to communicate the situation to the child and that she is the one tell the child. The social worker thinks: what am I going to communicate? (I.e. that the child's parents have died), why do I want to communicate this? (I.e. the child needs to know that he isn't going to be seeing his parents again), who am I going to communicate with? ...read more.

Conclusion

4. Message received - the child has taken in the information that the social worker has just told him. The social worker has to think about reflective/active listening (i.e. if the child didn't understand he will show reflective listening by repeating what the social worker said so that they can explain it a little better), touch (I.e. comfort the child by hugging or just touching his hand), body language (I.e. open so that the child knows that the social worker is also concerned about the situation), expressions (I.e. slight smile, head angle), empathy (I.e. the social worker has put their selves in the child's shoes to figure out how he may react to the information so that they can show empathy). The social worker will look for non verbal communication from the child such as facial expressions and nodding to show that they understand. 5. Message decoded - the child has received and stored the information given by the social worker about the situation. The social worker needs to make sure that they have got the meaning of the information across to the child about what has happened to his parents. It is the social workers responsibility to make sure that the child has received the information. 6. Message understood - the child has received and decoded the information given by the social worker, if the child doesn't understand fully he may ask the social worker for clarification. ?? ?? ?? ?? Rebecca Cooke Unit 1 - Communication Shelley Fleming M1 1 ...read more.

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