Stage 4 Receivers:
The message is received by the service user – heard and seen.
Stage 5 Decode Message:
The service user has to decipher the message.
Stage 6 Understanding:
The service user has to make sense of the message. The service user understands the simplified words and the gestures helped her understanding as well.
Stage 7 Feedback:
The service user nods her head and tells the nurse that she understands.
This results in the communication cycle being a success.
A complex communication may involve a doctor having to tell parents that their child has autism. There would be lots of complicated information to get across to the parents.
Stage 1 sender:
The doctor wants to tell the parents that their child is autistic and to tell them all the information and that there child is still the same.
Stage 2 encode message:
The doctor could give the parents information booklets and information meetings that be held to explain autistic spectrum disorder. The doctor could explain the basic needs of what the child needs in terms of speech and language and a intervention visitor.
Stage 3 Medium:
The doctor tells the parents that their child has autism in a tactful way and that their child is still the same child but they need an extra bit of help with things. The doctor gives the parents dates of information meetings and booklets and tells them that he will get the rest of the help they need for them. The doctor uses a reassuring voice to deliver the message.
Stage 4 Receivers:
The parents receive the booklets and dates and hear the oral information the doctor gave them.
Stage 5 Decode Message:
The parents decipher the information.
Stage 6 Understanding:
The parents make sense of all the information and know all the times they have to follow for their next steps.
Stage 7 Feedback:
The parents tell the doctor that they understand what they have to do.
This results in the communication cycle being a success
A sensitive communication may involve a teacher having to tell parents that they discovered that their child has been displaying disturbing behaviour and that they noticed that their child has got bruises on his/hers body and the child says it’s from their childminder.
Stage 1 Sender:
The teacher wants to tell the parents that discovered that their child has been displaying disturbing behaviour and that they noticed that their child has got bruises on his/hers body and the child says it’s from their childminder.
Stage 2 Encode message:
The teacher calls the parents in for a formal meeting to discuss this matter in spoken English as the parents speak English and have no hearing/sight impairment. The teacher also needs to break it easily to the parents and comfort them.
Stage 3 Medium:
The message is sent in a verbal communication between the parents and the teacher.
Stage 4 Receivers:
The parents are there to receive the message and can hear it.
Stage 5 Decode Message:
The Parents decipher the message.
Stage 6 Understanding:
The parents understand the information.
Stage 7 Feedback:
The receiver gives feedback and the communication cycle has been a success and the parents feel real strongly about it and are disgusted.
Author Brent Duncan
Date retrieved 6-11-08
Date article issued February 2006
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