m1: explain how the communication cycle may be used to communicate difficult, complex and sensitive issues

The first 200 words of this essay...

M1: Explain how the communication cycle may be used to communicate difficult, complex and sensitive issues.

A difficult communication may involve a service user who does not have spoken English as a first language; poor English skills. For example if a service user goes to their local nurse for blood test with no appointment therefore the nurse wouldn't have advanced knowing so she/he couldn't get an interpreter to be present.

Stage 1 Sender:

The nurse wants to tell the service user that she/he has to inject them in the arm to get a sample of their blood and that it is only a small prick and won't hurt at all.

Stage 2 Encode Message:

The nurse simplifies her/his language into key words that the service user would understand.

Stage 3 Medium:

The nurse would demonstrate what he/she is going to do. E.g. the nurse could get the injection with the lid still on it and show the service user the procedure that she will be doing whilst explaining it in simple key words.

Stage 4 Receivers:

The message is received by the service user - heard and seen.

Stage