The NHS will provide a comprehensive range of
services.
This means the NHS will cover all the areas of need.
For example, a person who has a rare disease will still be able to get the treatment that they need.
The NHS will shape its services around the needs
and preferences of individual patients, their
families and their carers.
The NHS will respond to different needs of
different populations.
The NHS will work continuously to improve
quality services and to minimise errors.
The NHS will support and value its staff.
Public funds for healthcare will be devoted solely
to NHS patients.
The NHS will work together with others to ensure
a seamless service for patients.
The NHS will help keep people healthy and work
to reduce health inequalities.
The NHS will respect the confidentiality of
individual patients and provide open access to
information about services, treatment and
performance.
1
Responsibilities
Do what you can to look after your own health,
and follow advice on a healthy lifestyle.
This means that you should eat healthy exercise regularly and take every step to maintain a healthy lifestyle.
Care for yourself when appropriate.
For example,
you can treat yourself at home for common
ailments such as coughs, colds and sore throats.
Give blood if you are able, and carry an organ
donor card or special needs card or bracelet.
Listen carefully to advice on your treatment and
medication. Tell the doctor about any treatments
you are already taking.
Treat NHS staff, fellow patients, carers and visitors
politely, and with respect. We will not accept
violence, racial, sexual or verbal harassment.
Your commitment to the NHS
Keep your appointment or let the GP, dentist,
clinic or hospital know as soon as possible if you
cannot make it. Book routine appointments in
plenty of time.
Return any equipment that is no longer needed.
Pay NHS prescription charges and any other
charges promptly when they are due and claim
financial benefits or exemptions from these
charges correctly.
