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non verbal and verbal communication

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Non verbal communication Eye contact As in the pie chart above, more than the messages that we say, we communicate through our non verbal skills on which eye contact is one of them. Eye contact is the reflection of what we are thinking and how we are feeling so we can easily guess people's feelings by looking at their eyes. Some changes in our look like frowning tells us that he/she is not agreeing with us, confused look tells that he/she haven't understood the messages and blank look tells that he/she is depressed and not paying attention to us. Even a small change in the face especially around the eye area can be noticed by other people by which other people can make negative or positive judgment by it. So it is important to have eye contact while communicating. Eye contact lets other people to know that we are friendly, listening, interested, and making them feel valued which has positive impact in the building relationship between service users and service providers. Having positive relation helps both of service users and service providers to deal with the problem that service user have which result in positive result. ...read more.


It includes our facial expression, posture, gestures etc. Facial expressions is very important component of our body language as it shows our emotional state. It send very complex messages which can be noticed easily. For example if someone is sad then his/her eyes will be looking downwards, there will be tension and worries in their face, their mouth will be closed etc. and if someone is happy then he/she will have wide eyes ready to make eye contact with other people, smiling face, and they might have their hands and arms moving to show their excitement. The way we sit or the way we stand send other messages. We have different ways of sitting and they have distinct and different messages that we are sending about our emotional state that we have through it. For examples sitting with crossed arms tells us that he/she is not taking any notice, leaning on something tells us that he/she is relaxed or bored and leaning forward tells that he/she is interest etc. The movements of our hands and arms helps other to understand what we are saying which is known as gestures. ...read more.


It makes other people to feel valued, comfortable, safe, secure etc. Paraphrasing is all about expressing the same meaning in other words. It is very important to reflect back in our own words as it helps to demonstrate that we have listened and understood. So, it helps to built an understanding of their views as well as the relationship between service users and service providers. It is an important skill as it helps to improve accuracy in communication. In a care work, paraphrasing is used to tell other people that we have understood them. With this skills it helps them to realize that we are interested on them and it helps to feel valued, comfortable etc. Empathy comes within relationship where one person has deep understanding involving intellectual and emotional understanding of another person. And empathizing is the skill of communicating an accurate understandings of the feelings that he/she has. It helps on building relationship as it shows other that we have caring attitude. Service users has to through different difficulties so it is necessary that service provider show empathy but not a sympathy. Service provider have to be tough enough to deal with any of the problems. And also have patience to cope with the problem that service users have. ...read more.

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