Both Communications, eye contact and body language are used together in one form, as when a person is talking to another, body language comes in automatically followed by eye contact, also when talking to someone eye contact is necessary as it shows that a person understand and is interested.
Empathising
Empathising is a base for building our interactions and connections with other people. Empathising is an effort to try to see the world through another person’s eye and to understand their feeling and gain a better understanding of them. Empathy is used to consider about other people feeling and their attitudes. Without empathy people will not have the ability to feel and relate to other people emotions.
Empathy is the force to identify another person’s emotions and thoughts and to respond to these with a suitable emotion. The other ways to reveal a person’s empathising skills are to see how they (as a newcomer) join a group of strangers and to se how they (as a host) react to a new person joining their group.
Clarifying
Clarifying is making other persons thoughts more clearly and in more detailed. Clarification involves putting another person’s words and speech in to you own. This can also be used to ‘open’ questions, where instead of just using yes or no answers, the question leads the speaker to open up there answers and discuss in more detail. It can also be used to make another person understand in your own words to what another person has said.
During my observation at the nursery all four communication methods where used by the nursery nurse.
Tone- This is what I saw during the observation e.g.. Another example is when a child took another child’s bike without asking the teacher raised her tone of voice and told the child off. The teacher raised her voice so that the child would understand that he had done something wrong and also know that the teacher was not pleased. I think that this was a good skill that the teacher used as it helped the child understand to what is wrong and right and therefore he will repeat the same mistake again.
Pace – examples of pace are: The teacher used a slow pace when talking to the child explaining how to do some work, the teacher used a slow tone of voice so that the child may understand clearly what to do without getting confused and also participate during the work.
Eye contact- This is what I saw during my observation. As a child came to talk to the teacher the teacher bend down to the same level as the child so that she could make full eye contact with the child whilst talking to her. The teacher did this because it enabled the child to become interested in what the teacher is saying and also listen carefully.
Body Language – the teacher used sign language with a child who had learning difficulties, the teacher used sign language telling the child to go and get a piece of paper and some crayons. This was a good skill used as it enabled the child to interact with the teacher and understand what she was saying and also enabled the child to response back using makaton.
Empathising – empathy is one of the main skills that are used constantly with the children in the nursery. Examples of these are: when a child fell and scratched her knee, she started to cry, the teacher empathised her by comforting her, and by cleaning her knee with tissue and saying that she was going to be fine.
Clarifying – Clarifying is used persistently within the nurseries. E.g. the child came up to the teacher and said ‘I would like to read that book’ the teacher then replied ‘you mean want to read the big red book’. The teacher expands the question for the child so that it easier for her to understand. I think that the skill used is really good as it helps the child more. Another example is when the child said to the teacher that he wanted food, the teacher answered back saying ‘so you are feeling hungry’ this enables the teacher to know what the child wants.
A02 {Bi}
Care value base
Promoting Confidentiality – Confidentiality is the need to ensure that information is disclosed only to those who are authorized to view it. This is a right which everyone has. Confidentiality builds trust within people, it raises self esteem and people feel more valued. Confidentiality is broken when someone venerable is at risk of significant harm. Confidentially involves the safety and privacy of individuals.
Whilst observing the nursery I saw that within the nursery confidentiality is maintained in a good standard. Staffs do not discuss individual children with people other than the parents/carers of that child. Personnel issues remain confidential to the people involved; for e.g. a child had wet himself so the nursery took the child to another room to get him changed, the nursery nurse did not say it aloud that the child had wet himself, this supports and values the child as the teacher did not make the child feel embarrassed and it made the child feel that he is being cared for. Also a teacher had to talk to a parent about a certain issue about the child, so the teacher took the parent and talked in private rather than saying it in front of other parents, this supported and valued the parents because it enabled the parent to know what their child was up to and also make them feel that their child’s problems are kept within the teachers. Teachers and Nursery nurses provided Parents/carers a ready access to files and records of their own children however they could not review any other child’s file, this values and supports the parents and child as they would know that their child’s files and records are secured and will not be seen by another person. Any evidence relating to a child's personal safety is kept in a confidential file and is not shared within the nursery except for the child's key worker and Manager. Also the nursery complies with all requirements of the Data Protection Act.
Promoting Equality and Diversity-
Promoting equality of opportunity and good race relations and eliminating illegal discrimination must be at the heart of all areas within the nursery. Equality and diversity is used in many ways within the nursery. In the nursery children are from all races and different cultures this helps and supports children as they would know about different cultures and also make friends. The welcome sign is in different languages this helps and supports parents and children who do not speak English, they will feel more valued. Also it helps children live in a multi cultural society and it will help them learn about different cultures and recognise that there are many different cultures and religions.
The display pictures in the nursery e.g., posters have different races this values and supports the child as it helps them to know that there is no difference between races and that everyone is the same. The staff had a different multicultural background this would support the children they would feel that they have someone the same culture as them.
Rights and responsibilities
Examples of right and choices within the nursery are that the children are protected from any harm this values them as they know that they are safe, it supports parents as they know that no harm will approach to their child. Another example is that children are given the choice to do what the like e.g. colour, paint or dress up. The boys are even given the right to dress up or play with and girly toys. They are allowed to choose what they would like to eat milk juice or water and a different snack. This value the child as it helps them to choose and not be forced to eat what they don’t like. It supports parents as they know that their child is eating well in the nursery without making any fuss.
A02 {Bii}
Here I will be talking about the four different types of communication skills and how it values and supports clients/service users.
Pace – if the teacher is speaking in a fast pace to the child it would not support and value the child because the child will not understand what the teacher is saying and will not carry out the instructions that the teacher has set.
Tone – if the child does something bad and the teacher raises her tone to explain to him then it will
Body language-
