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P1 - Communication. Every year the health service receives many complaints from patients about poor, or lack of, communication from the nurses and doctors. There are many types of communications, and in this essay will be defining all the types of communi

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Introduction

Ways of developing effective communication Communication is 'Two way' process. When you communicate you interpret the other person's responses and react with your own thoughts and feelings. If you weren't paying attention to the other person, you wouldn't know what to say or to do next, so therefore, listening to the other person is very important as it leads you to the next step. When good communication is missing, health professionals can misunderstand what is being said to them, furthermore patients may not understand their rights and the choices available to them. When there are people that are ill and lonely, they are more vulnerable, so it is crucial that communication with people that suffer from this is to the best quality. If communication was poor with people that are ill and lonely, they would upset, and it would also irritate them. Every year the health service receives many complaints from patients about poor, or lack of, communication from the nurses and doctors. There are many types of communications, and in this essay will be defining all the types of communications. One to one conversations The scenario I have used here is a boss talking to an employee When starting a conversation with someone it is important that you are creating a feeling which allows the person to feel comfortable with, i.e. you wouldn't normally start a conversation by shouting at somebody, simply because they wouldn't feel comfortable to carry on with the conversation. It is also important that before you start a conversation, you don't go into great detail, the conversation should flow, I.e. A boss wouldn't start a conversation by telling an employee they are made 'redundant'. In this case what should be done is, the employee should be told to have a seat, and then the boss should talk about how the job is going, and gradually start talking about how there is not a lot of work, after this the boss should say that the employee is getting made redundant. ...read more.

Middle

First thought that would come to mind is 'I shouldn't have opened the door', after this you wouldn't really feel to listen, you'd make up an excuse so that you can shut the door on the salesmen because of how they greeted or started the conversation. How does this link to health and social care? A formal conversation can link by professionals in many different ways. Health and social care workers talk formally to people on a day to day basis it is apart of their job to understand how people feel and to understand how to greet others making them feel comfortable and welcome. If they were not to do this well enough they would show that they do not respect the person they are talking to. Nonverbal communication Non verbal communication, can tell somebody a lot about a person with out even talking to them, it allows people to understand others by judging them from eye contact, gestures and movement. You will be able to tell whether or not they are tired or rude. Non verbal means 'with out words', so non- verbal communication is the messages that we send with out using words. We send messages using our eyes, the tone of our voice, our facial expression, our hands and arms, gestures with our hands and arms , the angle of our head, the way we sit or stand and the tension of our muscles. All of the above allows somebody to judge how somebody feels. For example, if I saw somebody sitting alone and looked down, I'd ask 'what's wrong?' I have guessed that something is wrong with my friend with out them saying anything to me; this is because of how I judged them from their body language. Many people judge others by the body language and it is important that people do not feel threatened when you walk past as they may think they have done something wrong or may not talk to you if they see you again because of the ''first impression'' they were given. ...read more.

Conclusion

Girl : ''Right, thank you very much for these booklets, I just want to get over the whole thing I get really angry with my mother and father breaking up, just the thought of it makes me cry, I'm sorry!'' Social care worker: ''There's nothing to apologies for, I understand exactly how you feel I have been in you exact position when I was a young girl my self. I had no - one to talk to back then that is why I want to help you as much as I can. So please call me and stay in touch with me if there's anything I can do for you'' Social care worker: '' is there anything else I can help you with today? Girl: '' no, you have been the best of help I've had in ages thank you ever so much, I will be sure to call you back and book an appointment for another vist'' Social care worker: ''sure, no problem I'm just a phone call away, so what are you going to be getting up to in the summer holiday?'' Girl: '' well, my friends did say they wanted to go to the park and swimming'' Social care worker: '' Well make sure you enjoy yourself, and smell the beautiful flowers at the park, and I should see you very soon, please keep in touch Girl: '' Thank you very much, for all your help, bye!'' Social care worker: '' Take care sweetheart'' Health and social care workers need to deal with many different situations on a daily basis, it is important they make sure of all the resources they have in order to make other feel comfortable and happy. After people have spoken to a social care worker they may feel more wanted and alive and feel as if they got people to talk to. The way in which to communicate is very important for a social care worker, as they need to show they care by there physically and verbally. ?? ?? ?? ?? Health and Social Care P1 1 ...read more.

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