P1 - Communication. Every year the health service receives many complaints from patients about poor, or lack of, communication from the nurses and doctors. There are many types of communications, and in this essay will be defining all the types of communi

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Health and Social Care P1

Ways of developing effective communication

Communication is ‘Two way’ process. When you communicate you interpret the other person’s responses and react with your own thoughts and feelings. If you weren’t paying attention to the other person, you wouldn’t know what to say or to do next, so therefore, listening to the other person is very important as it leads you to the next step.

When good communication is missing, health professionals can misunderstand what is being said to them, furthermore patients may not understand their rights and the choices available to them.

 

When there are people that are ill and lonely, they are more vulnerable, so it is crucial that communication with people that suffer from this is to the best quality. If communication was poor with people that are ill and lonely, they would upset, and it would also irritate them.

 

Every year the health service receives many complaints from patients about poor, or lack of, communication from the nurses and doctors. There are many types of communications, and in this essay will be defining all the types of communications.

One to one conversations

The scenario I have used here is a boss talking to an employee

When starting a conversation with someone it is important that you are creating a feeling which allows the person to feel comfortable with, i.e. you wouldn’t normally start a conversation by shouting at somebody, simply because they wouldn’t feel comfortable to carry on with the conversation. It is also important that before you start a conversation, you don’t go into great detail, the conversation should flow, I.e.

A boss wouldn’t start a conversation by telling an employee they are made ‘redundant’. In this case what should be done is, the employee should be told to have a seat, and then the boss should talk about how the job is going, and gradually start talking about how there is not a lot of work, after this the boss should say that the employee is getting made redundant.

        As this conversation goes on it is important that the boss makes the employee feel relaxed and happy to talk with the boss. It is important for the boss to greet the employee this could be done by saying ‘’good morning, how are you today?’’. The employee will feel welcomed and will feel as if the boss wants to talk to him, after greeting and the warm up stage the boss can then start talking about the business matter. After this has been said, the boss should want to leave the employee with a good type of emotion, he might say ‘’ I look forward to seeing you soon’’.

         

How does this link to health and social care?

A doctor may be talking to a person seeking advice, they may be pregnant and may be looking for help. The health and social care worker, will be talking to a girl that is pregnant she may not want nobody knowing, she would rather to talk to a stranger and seek advice. The job of the health and social care worker would be to help the girl give her numbers so that she can contact people when she needs help. She will also be told about how the process will be undertaken and what has to be done.

Group communication

There are different types of group communication, group communication can be helpful. The reason for this is because it allows different people express different ideas which then lead on to making decisions. I will explain the different types of communication.

Group ‘atmosphere’:

Group discussion would only work well if people want to be involved. The reason for this is because if somebody is forced into being in a group they may not be able to express their feelings and ideas, simply because they may be worried about how people may react to them. In this case people would stay quite and try not to talk unless they are asked to. In group conversation people are not asked to talk, they should want to talk and express feelings and bring ideas to the group. It is crucial that the group has the right atmosphere. Formal groups often use different methods in order to get the group atmosphere started. It’s like being friends with the group within 2minutes. The way in which this is done is the group may be asked to talk about themselves and what their hobbies are and also what they do for a living.

        Creating the right group atmosphere involves ‘maintaining’ the group and so this aspect of group communication is often called group maintenance.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        

Group leaders:

Having a group leader is important as long as they don’t stop other from expressing their ideas; the main task of a group leader is to make sure everything is going correctly. One of the main task of a group leader is to keep everything in the group under-control. This means making sure that the group doesn’t not go ‘’off the point’’ the reason for this is because having a group discussion or debate leads to conversations sometimes missing the point. The role of a group leader is to make sure everybody is getting involved and everybody’s ideas are expressed.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                

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Thinking through what you are going to say:

In formal groups it is important to thing through your points before sharing them with the whole group. When in a group the points you make should be clever and powerful points so that this prevents conversations from being time consuming. Usually when somebody is told to represent a group they are made to make points of what is going to be said. I.e. when an entrepreneur is told to talk about a business plan, in dragons den with a group of people.  This could be hard sometimes because the entrepreneur has ...

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