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p1 for health and social care. Effective communication

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´╗┐Health and social care Effective communication is when we are able to express ourselves, both verbally and non-verbally, in ways that are appropriate to our cultures and situations. This means not only being able to express our opinions and desires, but also our needs and fears and to ask for advice and help. For example effective communication could be essential for a doctor because the patient must know that the doctor understands the situation they are in. Interpersonal interaction is important because a patient should feel that they can talk to their doctor without feeling embarrassed, the patient should feel like the doctor will keep this information to himself and build a relationship. 1. Building a trusting relationship is important to a doctor because it is a way to get through to a patient and by building a relationship means that the patient feels like he can talk about personal things. Also by building someone?s self-esteem this can also be the same as building a trusting relationship. ...read more.


examination, explaining to the patient the possible diagnosis, investigation and treatment, Involving the patient in the decision-making about his health, counselling the patient. Communicating with patients' relatives, Communicating with other health care professionals, Breaking bad news, Seeking informed consent/clarification for an invasive procedure or obtaining consent for a post-mortem, Dealing with difficult patients or relatives, Giving instructions on discharge, Giving advice on lifestyle, health promotion or risk factors. In addition, in real medical practice, dealing with difficult patients is seen almost daily. Difficult patients are ordinary people who come to your health institute, whatever is that, because they have to, not because they want to. Sometimes, they have even been brought in unwillingly by a family member or a friend. They come in with their vast range of different personalities, cultural background, and current emotional state. Being in a health care facility adds more worries and stresses due to lost time, expenses, and more importantly losing control. People are usually in control of what they have to do now; So, by the time of their medical encounter with us, the physicians, they are already up on the edge in their stress and comfort levels. ...read more.


Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation. Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build a rapport and trust. Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication. Interpersonal communication is not just about what is actually said - the language used - but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language. When two or more people are in the same place and are aware of each other's presence, then communication is taking place, no matter how subtle or unintentional. Without speech, an observer may be using cues of posture, facial expression, and dress to form an impression of the other's role, emotional state, personality and/or intentions. Although no communication may be intended, people receive messages through such forms of non-verbal behaviour. ...read more.

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