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Candidate Name: Imama Khatoon Candidate Number: 4342 Centre Number: 27240 Unit 3 Positive Care Environments Health and Social Care Contents Page Ao1.................................................................................................................Page 3 Ao2.................................................................................................................Page 7 Ao3...............................................................................................................Page 11 Ao4...............................................................................................................Page 20 A01 For this assignment I will be looking at how organisations create a positive care environment. I will be discussing the barriers which could prevent a service user from gaining access to a service. I will also be looking at the legal rights each and every service user has in health care settings and how legislation plays a part in this. I will examine the importance of the care value base in care settings and how it can help create a positive care environment. Creating and maintaining a positive care environment requires care practitioners to be open minded as the values and beliefs of service users will differ from their own, therefore they need to have an understanding of the diverse society we live in. Britain today is a multicultural society. It has a mixture of diverse ethnic groups where residents reflect a wide range of national, cultural, racial and religious backgrounds and mixtures. British governments have taken - and continue to take - steps to tackle problems of discrimination and disadvantage through pioneering such things as race relations legislation which makes racial discrimination an unacceptable, and illegal, practice, and through policy to redress disadvantage.(2) Britain's ethnic diversity, with its range of and unique mix of cultural identities and heritages, defines and adds value to contemporary Britain. For example, the Muslim communities in Britain make a vital and vibrant contribution to every aspect of life from sports and the arts to business and even politics. Here are just a few examples of ethnic diversity in the UK: different gender, racial minorities, religions, age groups, social class and disability. (2) Multi cultural society has had a long history. Particularly as the result of British colonisation of the Indian subcontinent and the West Indies. ...read more.


This table shows the number of children the respondents had who came to this particular school. As we can see 2 of the respondents said they 2 children who were currently studying at this school whereas the other 4 respondents said they only had one child who came to this school. Respondent No. 1 2 3 4 5 6 Year Nursery Nursery, Yr 2 Year 2 Year 1 Year 1 Nursery, Yr 1 What year is your child (children) currently studying in? The table above shows what year the child (children) are currently studying in. by looking at the table we can see that most of the children are in early learning years. 3 of these children are in Nursery, another 3 are in Year 1 and 2 of them are in Year 2. Respondent No. 1 2 3 4 5 6 Very satisfied ? ? ? ? ? ? Quite satisfied Not very satisfied Not at all satisfied Are you satisfied with the learning your child receives from this organisation? As you can see the table above displays how satisfied the respondents were with their child's learning. All the respondents said they were very satisfied with what their child achieved from the school as well as the effort they were making. Respondent No. 1 2 3 4 5 6 Yes No ? ? ? ? ? ? Do you think the care and support your child/children receive can be improved? As we can see above all the respondents said that they were fully satisfied with the care and support provided by the organisation and there was no way with which it could be improved. Respondent No. 1 2 3 4 5 6 Yes ? ? ? ? No ? ? Do you know how to make a complaint? This table represents whether the respondents knew how to make a complaint. As we can see all the respondents had a small idea of how to make a complaint however 2 of the respondents didn't know at all how to make a complaint. ...read more.


I found the policies and procedures used in the school were very simple and again helped create a positive environment and user friendly for the children to follow in the classroom (e.g. rules-chewing gum, jewellery). For parents, guardians and staff, the terms and conditions, again very simple and in accordance with the law applicable to the school. Children, staff and parents try their best to follow these policies in order to create a positive and friendly environment for each other, however there is no doubt that somewhere down the line people choose to disagree and 'go their own way'. This means they do not abide by the rules, which can therefore lead to problems. At my chosen setting the teachers try to their highest extent to achieve this and all in all so far have been successful in reaching their goals and objectives in line with the discussed rules. If further studies were to be undertaken and more information was to be obtained from the organisation, I could have found out much more detail about how to create a positive care environment. However due to the lack of time and resources available at the reception I was unable to do so. Therefore I wasn't able to carry out research in other areas of positive care environments which meant I couldn't do this portfolio in depth. If I had more time at the school I would have carried out one to one interactions and further questionnaires. This would have allowed me to gain more feedback which would then help me with my assignment more. I could also have visited another health care setting and compared the different guideline and policies used which would then give me a better knowledge and understanding about health care settings. Overall I think this assignment was a challenge however I enjoyed visiting the work placement and being able to understand the importance of creating a positive care environment. Bibliography Throughout this assignment I have put in brackets. For example (1), next to key terms/skills or definitions. ...read more.

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