Promoting equality and diversity in healthcare and the role of confidentiality

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Factors that support and inhibit communication

Promoting equality and diversity

Equality and diversity is very important part in our society and it is essential to have as everyone has the right to be treated appropriately as each individual is different to one another.  This may be particularly related to the people who may be vulnerable to prejudice and discrimination by others such as racism. Having equality means that people in the society will have the chance to speak out their voice and give every individual person a chance to fulfil their potential. On the other hand, diversity means understanding and promoting that each individual is unique and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio- economic status, age, physical abilities, religious beliefs, or other ideologies. It is the exploration of these differences in a safer positive and nurturing environment. It is also about the understanding each other and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual. Equality and diversity makes people recognise, respect and value the differences that people have.

Promoting equality should remove discrimination in all of the aforementioned areas. Bullying, harassment or victimization is also considered as equality and diversity issues. For example, it would not be equal treatment to provide two different people with information about the services available written in English, if one of those people spoke another language and could not understand English.
Staff in care settings must value diversity, and not give favorable treatment to certain groups of people at the expense of those whom they hold prejudices against
and having the change to be able to have the rights.

In care settings it is vital that care givers appreciate that each service user is different and that they give the attention needed to make an individual feel valued. The service providers must treat service users not the same but ensuring that each individual person has his or her needs met. They need to make sure that with each one of the patients are treated with respect and as an individual.

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 Using different types of communication like written and computerized communication are both good ways of promoting equality and diversity. For example with comprised communication it is much safer and easier to save patients record on the computer rather than having to do a paper work saves time for both the service user and provider as it also helps to keep private and confidential between the doctor and the patient.

In oral communication while promoting equality and diversity successfully. There are some key points that care workers should consider. Such as, while they are communicating with the people in care home ...

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Star rating 2 This essay considers some factors that support and inhibit communication, such as how confidentiality can be met by using passwords and how pace with older people can promote equality and diversity. However, overall there is not enough focus on communication within the essay, for example, on page 1 oral communication needs to be explained and on page 4 listening skills, paraphrasing and summarising could be explored, alongside the use of written consent. Students need to understand how care values and support can be applied by care workers when communicating with service users i.e. this essay must include positive examples of communication to ensure that service user?s equality and diversity and rights and beliefs are promoted, as well as that confidentiality is maintained. Negative examples can also be included to show how these care values may not be met. Content required by the specification has not been included and must be done. For example, it is expected that positioning, such as space or height and emotional factors, such as fear, happiness, self-esteem, empathy, responsiveness and attentiveness be covered. Environmental conditions such as space, noise, lighting or ventilation also need to be covered, as well as special needs, such as using appropriate vocabulary or sign language. Other content within this essay is not needed, for example, legislation does not need to be covered in this essay. There is also some evidence of plagiarism and proofreading of content has not been performed.