Psychology – M1 – Amy Williams

(M1) Analyse how operant conditioning, classical conditioning and social learning theory contribute to behaviour management, and the understanding of behaviour with challenging service users.

Case Study

“Joe is 79 years old and has recently entered a private nursing home. His behaviour is proving a problem to all around him. He shouts at the nursing staff, is very demanding and constantly argues with other residents. He frequently hides the television remote control and insists that other people in the leisure room should be ‘discussing important world events not watching trashy programmes’. The nursing home staff and other clients initially indulged him but his behaviour seems to be getting worse. He is showing signs of depression and lethargy which alternates with his difficult behaviour. It had reached the point where the person in charge of the nursing home is so concerned about the negative effect on other clients that she is considering asking him to leave.” by Stretch, B, Whitehouse, M (2007)

Operant Conditioning

When relating Joe’s behaviour to operant conditioning it seems that he has learnt how to get a positive reward in a negative way when with his past carers, by shouting his demands at them, and by causing arguments with his fellow residents so he can be given something to make him stop. As he has taught himself on how to get positive rewards and privileges in his last residence, he is getting frustrated at his new home because he is not getting what he wants when he wants it.

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I think one reason Joe keeps hiding the remote from his fellow residents is because he wants to be able to have in-depth discussions with them about recent events to help stimulate his social development. If this is the case, Joe’s carers should explain to him that he cannot force the others to watch certain things on the television (TV), but can talk to them about the important issues if they want too, and make it known that he can talk to the carers about any of his needs as well. He may also be used to having conversations with ...

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