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Reflective Diary - Communication

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´╗┐This reflective diary consists of four entries, and I will be focussing on the first entry which is about how I have put into practice all that I have learned from this module such as how to communicate effectively with a service user at my place of work. I will be using Gerard Egan's Soler approach which includes the use of good eye contact, facing squarely, keeping an open posture, leaning, and how to be relaxed when communicating with a service user. Furthermore, I will be also be using Francis R.?s 6C?s report which are care, compassion, competence, communication, courage and commitment. Also, I will be using Gibbs? cycle of reflection in my diary. On the 30th of September 2014, I arrived on the ward at about 06:50 a.m. to get myself prepared before taking over from the night staff who usually starts handover at 7:00 a.m. Communication is a necessary tool for all healthcare professionals because it is used from the beginning to the end of the shift. Therefore, clear information should be sent across to everyone ranging from (housekeepers, ward clerks, ward managers, nurses, carers, physiotherapists, dieticians and doctors) on duty in a polite manner. For instance, when we speak to service users in a respectful manner and when we are considerate of their feelings, culture, and values, it is much easier to build a rapport with them. During handover, information was passed on to me about Mr K, who is a dementia patient. After the handover I sat beside Mr K?s bed, ensuring that I made some eye contact with him. It was also important for him to notice my mouth movement, and in a slow and clear tone I asked if I could assist him with his personal care. Although I used verbal communication, I had to speak at a moderate pace because if spoke too quickly, he would not have been able to understand me and this could have led to him getting confused. ...read more.


Working as a team helped us clarify and understand our main goals and objectives as we tried to avoid being distracted by relationships and emotional issues, although, there were little clashes and individual differences in our group discussions, during presentation, we could cope with those challenges. The time we spent in putting our ideas together helped us to plan ahead and build our trust in one another. At the end of the seminar session we all finally agreed on a permanent date for our next meeting. In conclusion, taking part in the role play gave me the opportunity to understand and consider individual differences when it comes to allocating roles to each team member. I was able to have an insight into my own reaction to conflict and how others reacted and behaved. In addition, I have improved my awareness of working together in a team, which involves always being ready to help, to observe, to plan and to cooperate. Entry Three: Evaluation and learning from the role play In this entry of my four diary entries, I will be focussing on how our role play went, by elaborating on the strengths and weaknesses of our role play presentation. I will be emphasising on the outcome of our debriefing process as well as the feedback we received from our seminar leader. Furthermore, I will be using two of Tuckman?s Performing and adjourning stages to reflect on this diary. He explained that the performing stage is when a group is more focused on achieving their set out goals whilst the adjourning stage is a fixed period where even permanent teams may be disbanded through organizational restructuring. We presented our role play on 18th November 2014. By arriving two hours before our presentation, it was possible for us to practice our individual roles again before presenting later on. This helped us to adjust and correct the final mistakes that aroused during rehearsals. ...read more.


Also, by building a rapport with clients it helps me maintain a work related relationship with them and this makes the job a lot easier. I am now aware that for communication to be effective, it has to be open and clear so that clients will understand the message I am trying to convey, which will eventually prevent me from making mistakes when assisting them with their personal care. This can be related to the Skills for Care and Skills for Health Code of Conduct for Healthcare Support Workers and Adult Social Workers in England (SFC/SfH 2013) which says that, it is our responsibility as health care workers to promote the health, safety and well-being of service users, which is only possible through clear communication. I have learned that my ability to communicate in challenging situations is a vital skill which I have acquired and this will help me in my job role as a health or social care professional because one will always be confronted by difficult situations. Finally, the most important skills I obtained from this module are the active listening skills. Business dictionary defines active listening as the act of mindfully hearing and attempting to understand the message been conveyed by a service user in a conversation. This has helped me during conversation with a service user because I have to listen carefully to what they are saying and in order for them to be convinced that I understand what they are telling me, I will have to repeat what they said. In conclusion, the communication skills I have developed personally during this module have prepared me on how to communicate with my fellow students, lecturers and service users. Therefore, putting myself forward to gain more experience and new ideas, is my method of learning. I am now aware of the importance of working in a team because our role play made me understand that in order for a group presentation to be successful, members must work interdependently, plan ahead, and support each other?s ideas. ...read more.

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