• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Review the use of verbal communication with service users in care settings and its purpose.

Extracts from this document...


Review the use of verbal communication with service users in care settings and its purpose. There is a variety of ways in which care workers can communicate with service users positively, and in a way which makes the service user feel valued and respected. The different methods of communication include: * Verbal communication - which involves active listening and making appropriate spoken responses * Non-verbal communication - which can also be referred to as body language and involves things such as using eye contact when speaking with someone * Written communication - can include care plans, or booklets which let people know of the services available within the setting * Special methods of communication - such as sign language for those with a hearing impairment * Computerised communication - such as emails Verbal communication and its purpose According to Fisher (2006) in order to effectively converse with a service user, the care worker needs to have appropriate social co-ordination skills, which involves: * Listening to the service user and showing an interest in what the service user has to say - care workers must try their best to remember what has been said during conversations, to avoid having ...read more.


According to Fisher (2006) the process of verbal communication can be observed as going through a series of stages in a cycle, with: * The first stage - being the expression of thoughts * The second stage - as observing the other person's body language * The fourth stage - is listening to the other person's verbal response * The fifth stage - is decoding and properly understanding that response * The sixth stage - discussing new ideas Verbal communication is important in care settings for obtaining information from service users such as their state of health, preferences, views and opinions, so that they can be actively involved in their care. It is therefore important to make sure that any information which has been obtained is accurate, by making sure that the service user has fully understood what has been said in the conversation. For example, any terminology which could be confusing needs to be explained. Example A nurse asks a service user 'have you voided today'? The service user may not even know what this means and so just answer 'no'. ...read more.


By giving information in an easy to understand way, service users will be able to give the appropriate responses and the care worker can then obtain the correct information needed. Using appropriate verbal communication is also important when giving, or receiving, instructions. For example, in a primary school a teacher may have to give instructions to pupils on how to take a test; instructions should be clear and easy to understand. Short sentences are often best when giving instructions, for example a teacher might say to pupils before a test 'no talking, or looking over at others' work', and then perhaps follow this with an explanation: 'so we know that no one is cheating'. Another example of when a care worker may have to give instructions is if a nursery is having an outing to the park, and the carer needs to let the children know what is expected of them; the children may be given instructions such as 'hold hands with a buddy, and stay on the path with everyone else', and again could be followed by an explanation of why they have to follow the instruction: 'so that you don't get lost'. 980 Words ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a teacher thought of this essay

4 star(s)

A rather short essay but a good start on communication skills.

The writer has only really discussed the communication cycle but it is in quite a bit detail and includes some good examples.

This would be an excellent essay to introduce communication skills.

4 Stars

Marked by teacher Sam Morran 24/10/2013

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Explain two specific behaviors using psychological perspectives

    5 star(s)

    Some individuals may not be able to handle flooding, so they may have to use an alternative classical conditioning technique known as counter-conditioning. In this, the individual is trained to substitute a relaxation response for their fear response when being in presence with their phobic object.

  2. Marked by a teacher

    Psychological Approaches in The Care Setting

    4 star(s)

    Food automatically led to the response of salivation and as salivation is an automatic, not learnt response, he called this an "Unconditional response" and the food, an "Unconditional stimulus" as it is naturally provoked a response from the dog. Pavlov then presented food as the time as ringing a bell

  1. Marked by a teacher

    Development Through the Life Stages

    3 star(s)

    Within this age different have different experiences in life. The first stage is the early adulthood, which the body physically changes. People may continue to add a bit of height and weight to his or her teen frame. The body continues to undergo hormonal change, these changes makes the body grow a bit thicker and the voice deeper.

  2. How is anti-discriminatory practice is promoted in health and social care settings?

    and values and preferences of the individual'; promoting individuals' rights, choices and wellbeing also focus on over coming discrimination by refering to the serivce users individual choices and rights. If the service user feels that they are having their rights met fully and choices respected then there is much less of a chance of conflict and anger throughout Peacehaven house.

  1. For Early years and education A04 I am going to plan and carry out ...

    Finally, the supervisor also said that ?the third objective was achieved as well as Hollie let Francesca participate in the activity as much as possible in order to give Francesca the best chance of developing her PIES development?. These comments suggest that the supervisor thought that all of my objectives

  2. Unit 21 Nutrition for health and social care

    Some people said the number of servings of fruits and vegetables, for example, was higher than the number used by the World Health Organization, and maybe it was because the USDA wanted people to eat more of those products for business reasons instead of health reasons.

  1. Unit 10 caring for children and young people

    of age or the length of the stay may depend on the individuals? circumstances and needs. The foster carer/carers are not legally responsible for the child/children as they may request for the child/children to be removed from the home at any point.

  2. Outline current legislation, guidelines policies and procedure within own UK Home Nation affecting the ...

    it, data protection and freedom of information act, the referral, reporting procedures & contact lists that are in place. If anything within a review reflects a settings practice and has recommendations that would improve safeguarding measures you'll be able to identify them and see ways to implement, discuss and adapt

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work