• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Review the use of verbal communication with service users in care settings and its purpose.

Extracts from this document...

Introduction

Review the use of verbal communication with service users in care settings and its purpose. There is a variety of ways in which care workers can communicate with service users positively, and in a way which makes the service user feel valued and respected. The different methods of communication include: * Verbal communication - which involves active listening and making appropriate spoken responses * Non-verbal communication - which can also be referred to as body language and involves things such as using eye contact when speaking with someone * Written communication - can include care plans, or booklets which let people know of the services available within the setting * Special methods of communication - such as sign language for those with a hearing impairment * Computerised communication - such as emails Verbal communication and its purpose According to Fisher (2006) in order to effectively converse with a service user, the care worker needs to have appropriate social co-ordination skills, which involves: * Listening to the service user and showing an interest in what the service user has to say - care workers must try their best to remember what has been said during conversations, to avoid having ...read more.

Middle

According to Fisher (2006) the process of verbal communication can be observed as going through a series of stages in a cycle, with: * The first stage - being the expression of thoughts * The second stage - as observing the other person's body language * The fourth stage - is listening to the other person's verbal response * The fifth stage - is decoding and properly understanding that response * The sixth stage - discussing new ideas Verbal communication is important in care settings for obtaining information from service users such as their state of health, preferences, views and opinions, so that they can be actively involved in their care. It is therefore important to make sure that any information which has been obtained is accurate, by making sure that the service user has fully understood what has been said in the conversation. For example, any terminology which could be confusing needs to be explained. Example A nurse asks a service user 'have you voided today'? The service user may not even know what this means and so just answer 'no'. ...read more.

Conclusion

By giving information in an easy to understand way, service users will be able to give the appropriate responses and the care worker can then obtain the correct information needed. Using appropriate verbal communication is also important when giving, or receiving, instructions. For example, in a primary school a teacher may have to give instructions to pupils on how to take a test; instructions should be clear and easy to understand. Short sentences are often best when giving instructions, for example a teacher might say to pupils before a test 'no talking, or looking over at others' work', and then perhaps follow this with an explanation: 'so we know that no one is cheating'. Another example of when a care worker may have to give instructions is if a nursery is having an outing to the park, and the carer needs to let the children know what is expected of them; the children may be given instructions such as 'hold hands with a buddy, and stay on the path with everyone else', and again could be followed by an explanation of why they have to follow the instruction: 'so that you don't get lost'. 980 Words ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a teacher thought of this essay

4 star(s)

A rather short essay but a good start on communication skills.

The writer has only really discussed the communication cycle but it is in quite a bit detail and includes some good examples.

This would be an excellent essay to introduce communication skills.

4 Stars

Marked by teacher Sam Morran 24/10/2013

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Communication in care settings This piece of work is about ...

    3 star(s)

    The fourth stage is when all individuals in the group know what their role is in the group and start to work towards their own goals. Then they work together to get the task finish that was set.

  2. How is anti-discriminatory practice is promoted in health and social care settings?

    The service providers' health and well-being is a big contribution to the performance they give at work. ''Well-being and healthy living go hand-in-hand. Healthy living goes beyond eating a balanced diet, taking regular exercise and avoiding illness. It also reflects the mental, emotional and social aspects of an individual's life''.

  1. Effective communication - P1, P2, P3, M1

    The use of signs and symbols are also beneficial when communicating with a service user that suffers with physical disabilities. This is because signs and symbols help the service user to understand the message being portrayed. The use of signs and symbols can be used in different ways including, facial expressions and hand gestures.

  2. Individual rights for healthcare users.

    The GP is not allowed to just go in through the client's bag because this is taken as being extremely rude. The client will not like this at all and will definitely explain to the GP that what the GP just did was not right.

  1. Barriers In Communication In Health & Social Care

    They aren?t gloomy to make you think negative things. And they are not too bright to distort the doctor?s face. Although, in hospitals, sometimes the lighting is too bright. This makes it feel as though people can see your problem and takes away privacy and makes you feel uncomfortable.

  2. Unit 21 Nutrition for health and social care

    examined and published by the Committee on Medical Aspects of Food and Nutrition Policy (COMA) in the 1991 report Dietary Reference Values for Food Energy and Nutrients for the United Kingdom. COMA has now been replaced by the Scientific Advisory Committee on Nutrition (SACN)

  1. Outline current legislation, guidelines policies and procedure within own UK Home Nation affecting the ...

    The health visitor will need to have access to ongoing contact with the family if abuse or neglect is suspected. ? Health visitors should use their own judgement on when to share information with other agencies. ? They support and guide parents of young children.

  2. Research Methodology for health and social care

    Research planning provision of services: provision of services for health and social is expensive and a new service can take several years to develop. Strategic health authorities, primary care trust (PCTS) and local authority with are responsible for planning health and social care provision, have to be sure that

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work