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The Communication Cycle

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Rebecca Evans Tuesday 2nd February 2010 Unit 1 - Developing Effective Communication in Health & Social Care: Assignment 1:- The Communication Cycle Learning Outcome 1. Understand effective communication and interpersonal interaction. 2. Understand the factors that influence communication and interpersonal interactions in health and social care settings. As part of this assignment, I aim to describe different types of communication and interpersonal interaction, using examples relevant to health and social care settings. I will then go on to describe stages of the communication cycle and finally explain how the communication cycle may be used to communicate difficult, complex and sensitive issues. Task A P1 * Describe different types of communication and interpersonal interaction, using examples relevant to health and social care settings. Communication is when you communicate between people with your words, with your voice quality, with your body; postures, gestures and expression enabling us to exchange ideas and information to others. It enables us to feel safe, to make relationships and to develop self-esteem. There are many different types of communication which might involve between people, these being:- * One to One Communication:- One-to-one in communication is the act of an individual communicating with another. When you start a conversation with someone you don't know very well you should always create the right kind of feeling. It is important that you and the person you are having a conversation with feel relaxed and in the right emotional atmosphere so you can continue to give information. During my work placement, I was asked to participate in a one to one interaction promoting effective communication. ...read more.


interactions are:- * Speech:- People who are from different localities, ethnic groups, professions and work cultures all have their very own way of communicating, by having special words, phrases and even speech patterns. Some service users may feel threatened or left out if they cannot understand what the other person is saying. The technical terminology used by care workers is called jargon (words used by a particular profession or group that are hard for others to understand - Stretch, B. 2007. Pg 8) and this can also create barriers for people who are not part of that community. When people are from different geographical areas, they tend to use different words and pronounce them differently, this is also known as using dialect. Some social groups use slang which are non-standard words understood by people of a speech community, which can't usually be found in a dictionary, for example:- "Up for it" which originally means you want to do something. * Touch:- Touch is a way of communicating without words. By touching someone, it can send messages of care, power over them or sexual interest. Touch can be easily misinterpreted, for example- you might try and comfort someone by holding their hand, but they may take the wrong way of what you actually mean and think that the touch is an attempt to dominate. People may also look at, or feel, the degree of muscle tension that you show when you communicate with them. * Silence:- Silence can be okay as long as non-verbal messages show respect and interest are given. ...read more.


He explains that the treatment will not be pleasant, but that the advances of medical technology mean that there is a good chance they can cure her condition. Dee and her family were obviously shocked by the news and at first could only hear the words "brain tumour" and associated this with cancer and inevitable death. They felt numb, scared and angry that this should happen to them and were scared of what the future held. However, as the consultant explained the treatment process and went on to tell them that the prognosis of survival following such treatments was good, as a family, they grouped together and decided there and then that they would support each other and help Dee overcome the hurdles that her treatment would bring and remain positive for her sake that the treatment will work. The consultant needed to know that Dee and her family understood what he had said and realised the seriousness of the situation. He asked them did they understand what was happening and did they have any questions. Dee and her family responded by asking several questions relating to their fears about the surgery, the treatment and overall chances of Dee making a good recovery. The question and answer session with the consultant helped both sides in the long term. The consultant was able to understand the families fear and helped allay them, the family on the other hand, were able to get honest and factual information of what the short term future would be during Dee's treatment, they were told that support would be available from both community and hospital staff, all of which would provide them support and help them cope. ...read more.

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