The communication skills needed by care professionals in health and social care environments.
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ï»¿Sanaa Jan Mohammed Unit 1: Developing Effective Communication in Health and Social Care ________________ Assignment 1 The Role od Communication and Interpersonal Interaction Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. This unit will introduce to: different forms of communication, factors that affect communication in care settings and ways of overcoming barriers to effective communication. I will have the opportunity to observe and discuss the communication skills of others and to practise and refine my own communication skills. ________________ Content 1. P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Page 2 1. P1 Case study: Amber Page 6 1. P1 Case study: Karen Page 7 1. P2 Discuss theories of communication Page 8 1. P2 Case study: Karen and Jasmin Page 10 1. M1 Assess the role of effective communication and interpersonal interaction in health and social care with a reference to theories of communication. Page 11 1. Bibliography Page 12 ________________ 1. Unit 1: Developing Effective Communication in Health and Social care ________________ ________________ P1 explain the role of effective communication and interpersonal interaction in a health and social care context. ________________ ________________ Different types of communication in health and social care services are; one to one, group, verbal and non â verbal, formal and informal. ________________ Communication is exchange of information between individuals. ________________ 1. One to one communication is spoken communication between two individual. ________________ 1. Face to face conversation is the most common form of one to one communication. ________________ 1. It is a type of conversation with another person but no other people joining in. ________________ 1. For example: Letters of blood test result ,Doctor giving medical information to the patient, A councillor assists a client at a therapy. ________________ 1. One to one interaction is beneficial for the patients because, it help aid self-esteem and confident.
It is necessary to often greet colleagues by asking how well they are, in order to show that you value them. It is essential to develop trust between care workers; this could be done by respecting their confidentiality. While having conversation with colleagues it is important to remember details and be a good listener. A care setting may have their own social expectations about the way you communicate thoughts and feelings. These may differ from social expectations when communicating with family and friends. Therefore amberâs this conversation is not accepted within the work context. ________________ ________________ Amber could add a little enthusiasm, interest, correct terminology to express her thoughts and feeling and use a correct body language. While demonstrating these ideas amber might gain respect, value and trust of their colleagues and they will look forward to working with her. ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ Case study: Karen ________________ Explain the role of effective communication and interpersonal interaction in a health and social care context. ________________ ________________ Karen is a home care worker. Here are some statements that people have made about the way she works: ________________ âI always feel better when she visits â she always smiles and cheers me up if I feel down.â ________________ âShe makes you feel important â she always listens to you, even when she is very busy.â ________________ âShe is so easy to talk to â she takes an interest in you. She is never âbossyâ or âposhâ â ________________ she is like one of my family.â ________________ âShe makes you feel special â not just one of the crowd.â ________________ âShe is very kind and considerate. There arenât very many people like her â itâs a sort of ________________ magical touch â you feel different when she is around.â ________________ Karen has excellent interpersonal skills â a âmagical touchâ.
________________ 1. Communication cycle helps care workers to build understanding using an active process of reflecting, checking on what the other person is receiving. ________________ ________________ ________________ ________________ M1 Assess the role of effective communication and interpersonal interaction in health and social care with a reference to theories of communication. ________________ ________________ A health promotional specialist was invited to a school to give information on violence. I witnessed how Mr Paul uses his communication skills to tell children about violence and other sensitive and complex issues in the world. Sometime students may ask him about drugs, sex, relationships and alcohol, as they can get the information from TV, movies, magazines or from friends. ________________ Using Argyle theory Mr Paul has to pay attention to a specific form of communication in order to send and receive information correctly. Once he talks about the violence in the world, he has to consider if what he says will scare the children and how he can communicate this information supportively and comfortably. This is the part where he has to consider feedback and whether it was understood. He may also need to consider simple language so they can understand. Also he may have to give an example from current news coverage. ________________ When he starts talking he needs to watch his audienceâs body language. The facial expression can show our emotions. Some children will be sad, anxious and even fearful for their own family's safety, others will be confused about how to make sense of the events, and others will have little reaction. For example: Some will respond with excitement and anticipation, while others will have a mix of emotionsâfear, sorrows, and worry. ________________ He needs to listen to their response in a way that can show he is interested and attentive to what they said. Then he needs to understand what they are saying from their point of view. If he cannot understand something, he will ask them to explain it.
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