• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17

The communication skills needed by care professionals in health and social care environments.

Extracts from this document...

Introduction

´╗┐Sanaa Jan Mohammed Unit 1: Developing Effective Communication in Health and Social Care ________________ Assignment 1 The Role od Communication and Interpersonal Interaction Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. This unit will introduce to: different forms of communication, factors that affect communication in care settings and ways of overcoming barriers to effective communication. I will have the opportunity to observe and discuss the communication skills of others and to practise and refine my own communication skills. ________________ Content 1. P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Page 2 1. P1 Case study: Amber Page 6 1. P1 Case study: Karen Page 7 1. P2 Discuss theories of communication Page 8 1. P2 Case study: Karen and Jasmin Page 10 1. M1 Assess the role of effective communication and interpersonal interaction in health and social care with a reference to theories of communication. Page 11 1. Bibliography Page 12 ________________ 1. Unit 1: Developing Effective Communication in Health and Social care ________________ ________________ P1 explain the role of effective communication and interpersonal interaction in a health and social care context. ________________ ________________ Different types of communication in health and social care services are; one to one, group, verbal and non ? verbal, formal and informal. ________________ Communication is exchange of information between individuals. ________________ 1. One to one communication is spoken communication between two individual. ________________ 1. Face to face conversation is the most common form of one to one communication. ________________ 1. It is a type of conversation with another person but no other people joining in. ________________ 1. For example: Letters of blood test result ,Doctor giving medical information to the patient, A councillor assists a client at a therapy. ________________ 1. One to one interaction is beneficial for the patients because, it help aid self-esteem and confident. ...read more.

Middle

It is necessary to often greet colleagues by asking how well they are, in order to show that you value them. It is essential to develop trust between care workers; this could be done by respecting their confidentiality. While having conversation with colleagues it is important to remember details and be a good listener. A care setting may have their own social expectations about the way you communicate thoughts and feelings. These may differ from social expectations when communicating with family and friends. Therefore amber?s this conversation is not accepted within the work context. ________________ ________________ Amber could add a little enthusiasm, interest, correct terminology to express her thoughts and feeling and use a correct body language. While demonstrating these ideas amber might gain respect, value and trust of their colleagues and they will look forward to working with her. ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ Case study: Karen ________________ Explain the role of effective communication and interpersonal interaction in a health and social care context. ________________ ________________ Karen is a home care worker. Here are some statements that people have made about the way she works: ________________ ?I always feel better when she visits ? she always smiles and cheers me up if I feel down.? ________________ ?She makes you feel important ? she always listens to you, even when she is very busy.? ________________ ?She is so easy to talk to ? she takes an interest in you. She is never ?bossy? or ?posh? ? ________________ she is like one of my family.? ________________ ?She makes you feel special ? not just one of the crowd.? ________________ ?She is very kind and considerate. There aren?t very many people like her ? it?s a sort of ________________ magical touch ? you feel different when she is around.? ________________ Karen has excellent interpersonal skills ? a ?magical touch?. ...read more.

Conclusion

________________ 1. Communication cycle helps care workers to build understanding using an active process of reflecting, checking on what the other person is receiving. ________________ ________________ ________________ ________________ M1 Assess the role of effective communication and interpersonal interaction in health and social care with a reference to theories of communication. ________________ ________________ A health promotional specialist was invited to a school to give information on violence. I witnessed how Mr Paul uses his communication skills to tell children about violence and other sensitive and complex issues in the world. Sometime students may ask him about drugs, sex, relationships and alcohol, as they can get the information from TV, movies, magazines or from friends. ________________ Using Argyle theory Mr Paul has to pay attention to a specific form of communication in order to send and receive information correctly. Once he talks about the violence in the world, he has to consider if what he says will scare the children and how he can communicate this information supportively and comfortably. This is the part where he has to consider feedback and whether it was understood. He may also need to consider simple language so they can understand. Also he may have to give an example from current news coverage. ________________ When he starts talking he needs to watch his audience?s body language. The facial expression can show our emotions. Some children will be sad, anxious and even fearful for their own family's safety, others will be confused about how to make sense of the events, and others will have little reaction. For example: Some will respond with excitement and anticipation, while others will have a mix of emotions?fear, sorrows, and worry. ________________ He needs to listen to their response in a way that can show he is interested and attentive to what they said. Then he needs to understand what they are saying from their point of view. If he cannot understand something, he will ask them to explain it. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    barriers to communication

    4 star(s)

    I also respect his right to independence by saying "I could always give you a few tips" instead of saying to him word by word how to play the game - I even done this during the game by saying "are you sure you want to do that John" instead

  2. Marked by a teacher

    P3 explain factors that may influence communication and interpersonal interaction in health and social ...

    3 star(s)

    their tone of voice and check regularly for earwax build-ups in the service providers eras also adding physical gestures to verbal cues can get make the communication process easier. If the service user is using a hearing aid there needs to be regular checks to see if they have their

  1. Explain the role of effective communication and interpersonal interaction in a health and social ...

    A barrier to communication is something that keeps meaning from the meeting The barriers to effective communication are environmental I.e. furniture, temperature, noise and music, language barriers, deaf, speech or swallowing difficulties ,diseases i.e. carcinoma of the face, neck, throat or stroke, not making eye contact and the use of slang words.

  2. Unit 11 - Working in Health and Social care - SECTION B - SUBSECTION ...

    Anybody intending to work in the healthcare profession is also subject to a CRB check. For example, GPs, nurses, midwives, surgeons, dentists, psychologists, osteopaths, vets, chemists etc, this is to provide a statement to show they have no criminal convictions to ensure the patients they work with are safe with the midwife and any other staff that may be present.

  1. Assess the role of effective communication and interpersonal interaction in health and social care ...

    2. Storming: The second stage is a stage of disagreement within the group. The members of the group may argue over the topic that they discussing where they may have fall outs.

  2. Unit 7 P2 AND M1 explain different sociological approaches to health and ill ...

    keep on paying for the medication which can be solved by looking at the social or environmental factors of the illness. In addition, the biomedical model of health also relates to the functionalist approach of health, this is because it specifies that health is the absence of disease and within

  1. The role of effective communication and interpersonal interactions in health and social care settings

    It is important that professionals check that they are not being misunderstood. multi-agency working Health and social care professionals often have to communicate with other people who work for different groups/institutions/organisations/charities. It is very important not to assume that people from different work settings will 100% understand the same terminology.

  2. Report on Counselling for Health and Social Care

    Achievable (not a way of getting there, but a thing that can be done in a reasonable time-scale) 2. Clear and specific 3. supportable 4. Realistic 5. Adequate Reflections Counsellors will repeat what clients are saying to them or paraphrasing clients rather than giving answers.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work