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Theories of communication - Communication cycle and SOLER

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´╗┐Gerald Egan?s SOLER theory Gerald Egan defines his SOLER theory as a part of his ?skilled helper? approach to counselling. It is a non-verbal listening process used in communication, and a key skill taught to counsellors as part of their training. http://www.howto.co.uk/img/sections/2110/f0041-01.png S: Sitting squarely to the person, preferably at a 5 O?clock position to avoid the possibility of staring. Sitting squarely to someone makes them feel like you are there with them and available to them. This is important as turning your body away from the person may lessen your degree of contact; however, it may be helpful to sit at a more angled position if sitting squarely to the person makes them feel threatened for any reason. O: Maintain an open position at all times. Crossing your arms or legs may appear as if you are being defensive to the other person, and is a sign of lessened involvement with the other person, whereas an open posture says that you are open and available to the other person and what they have to say. L: Leaning in towards the client every now and again tells them you are interested in what they have to say, leaning back can mean the opposite. ...read more.


First, the idea (of the conversation) occurs, next, the message is coded, meaning the person is thinking about how to say the idea, and what method of communication they will use (verbal, sign language, email etc). Third, the message is sent: the person says/signs/writes the message they wish to send the other person. Message received: the recipient receives your message, and then the message is decoded, meaning the other person has interpreted what you have said. If the message is understood, then you have communicated effectively and the person understands what you have said. You can see this by the other person responding or giving feedback to what you have said. Michael Argyle?s communication cycle is a good base idea for practitioners to always refer back to of how to communicate. It is simple and can be applied to most communication situations easily. It makes communication more effective as it allows the practitioner to think before they speak, and think about how they are going to say it, so that the other person will interpret it the way they intended it to be interpreted, and is not misunderstood or taken the wrong way. It also shows reflective listening. However, the other person may not decode the message in the way it is intended to be, therefore leading to misunderstanding, so Argyle?s communication cycle needs to be a two-way process to be effective. ...read more.


The nurse?s body language must be open and the nurse must make eye contact, but not too much that the child feels intimidated. The nurse may put her arm round the child to make them feel comforted and as if they are not alone and the nurse is there for them. Fourth step - Message received: The child has taken in the information and may react to the news in an upset, confused or angry way. The nurse must show empathy to the child so they can understand why the child is reacting the way they are. The child may have many questions and so the nurse must show through body language, such as sitting openly and leaving silences for the child to think about what they have just been told, that they are ready to answer any questions he child ha. Fifth step ? Message decoded: The child understands what has been told to them. The nurse must ensure they child has the correct information about what has happened and what is going to happen in the future. Sixth step ? Message understood: The child understands what the nurse has told them, and has received and decoded the message. The nurse and the child can now move on to other things, such as how the child is going to be cared for and going to see the ill parent. ...read more.

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