• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Types of communication and interpersonal interactions

Extracts from this document...

Introduction

´╗┐Ruslana Radeva Types of communication and interpersonal interactions Communication in health and social care with the service user and service provider plays a very important role. It is needed to develop positive relationships and share information with people that are using the services. It?s also needed to be able to communicate well with service user?s families or carers as their own colleagues and other professionals. There are two ways to communicate in health and social care either verbally or non-verbally. Health and social care settings can be voluntary, statutory or non statutory. Statutory care settings are governmental such as NHS and Non-statutory means it is not laid down in law. Laws passed by Parliament are statute and go into the statute book. Non statutory can be regulations that are set by ministries but don't go onto the statute book. Guidance and policies can also be regarded as non-statutory, though their provisions may still be expected to be met by various controlling bodies and local and central government. Service users are usually the people who use a service like for example old people are the service users to the residential homes as well as children are the service users to nurseries. ...read more.

Middle

It is also important that the language we are using is the same as theirs or else they wouldn?t be able to understand us. A different dialect will also be a problem as they have a different way of pronouncing words and the person who we are talking to might not be able to understand us as they have their own way of pronouncing words and might not be familiar with the accent so it will be an issue to understand them. Another issue would be using slang or jargon as many people use it a lot in their everyday life but different places have their own, and in formal communication is not appropriate to use any of those it wouldn?t sound good as it would not be appropriate. There are different ways of communicating non-verbally like for example, using body language, facial expressions, posture, proximity, touch, silence and reflective listening. Formal communication is used in the workplace mostly and with people we don?t know like for example, we approach our manager or boss in a formal way while informal communication is between people we know and are close to such as friends and family. ...read more.

Conclusion

For example, someone who has a low self esteem would have more difficulties explaining and communicating their emotions to a councillor, it would take them more time than someone who has a good level of self esteem. Effective communication can help in providing appropriate support to meet the needs of service users by telling the service provider exactly what you need, like for example, from my work experience there were little children, and when the student needed to go to the toilet but couldn?t do it completely by themselves, they told me and I go with them to help them, or for example they need something they want to play with and I bring it to them as it is unreachable for them. I have learned that effective communication it?s essential in the health and social care sector for people to understand each other because this way they build trusting relationship and also it can help build the self-esteem of the service user and meet their needs. This can help a lot later on in life as self-esteem can cause depression which can lead to isolation. It can also help by providing their service user with the right service for them and making sure they get the best help and advice to meet their needs. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a teacher thought of this essay

4 star(s)

A good essay that discusses communication. It is a little mixed up and difficult to read in places but has a lot of good information in it. It would have benefited from having a plan before writing.

It could be enhanced by discussing verbal and non verbal communication in a little more depth and, perhaps, a little more theory.

****

Marked by teacher Sam Morran 26/09/2013

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Explain two specific behaviors using psychological perspectives

    5 star(s)

    This treatment can have very effective results. Researches shows that approximately 75% individual overcome their phobias with this treatment. This shows that this therapy is quite effective. The last four paragraphs was used from http://phobias.about.com/od/research/a/geneticsphobias.htm Exposure therapy is when the individual is exposed slowly to the phobic object.

  2. Marked by a teacher

    Factors that can influence effective communication and interpersonal interactions in relation to the health ...

    3 star(s)

    Technological aids to communication A weakness in this strategy is that it can malfunction, a hearing aid may not always be reliable this can affect the communication in the message not always being received properly. On the other hand aids like voice typing that some people can used effectively as

  1. Explain the role of effective communication and interpersonal interaction in a health and social ...

    aids effective communication because in order to have effective communication you need could not miss a stage in this cycle as then you would not be able to receive the right communication as you might misunderstand it or decode it wrong due to a number of factors such as the environment and skipping a stage .

  2. Outline current legislation, guidelines policies and procedure within own UK Home Nation affecting the ...

    It is very important for parents to trust who is looking after their children, one of the main areas of gaining trust is having a CRB enhanced disclosure completed, every staff member should be CRB checked, and within the centre no other persons are left alone with the children (work experience etc.).

  1. Assess the role of effective communication and interpersonal interaction in health and social care ...

    Usually, people are more controlled and formal in group interactions than in one-to-one situations. Burnard (1992) partially explains this by pointing out that people have to make compromises in the way they communicate within group situations because there is always a tension between the needs of the group and those of the individual.

  2. Barriers In Communication In Health & Social Care

    Seating The seating arrangement in a room can impact interpersonal interaction and effective communication. Seating organised in rows or around the outside of the room is less likely to encourage communication than if the seats were in groups. Seating in a room should bring people into a close proximity and

  1. Unit 21 Nutrition for health and social care

    DRVs have been set for following groups: Boys and girls aged 0-3 months; 4-6 months; 7-9 months; 10-12 months; 1-3 years; 4-6 years; 7-10 years Males aged 11-14 years; 15-18 years; 19-50 years; 50+ years Females aged 11-14 years; 15-18 years; 19-50 years; 50+ years; pregnancy and breastfeeding 1.

  2. Unit 10 caring for children and young people

    When a parent is released form prison they may be reunited with their children if they are not seen as a threat to their child/children. If they are seen as a threat their child/children will stay in the care that was provided for them when their parent went to prison.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work