• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Types of communication and interpersonal interactions

Extracts from this document...

Introduction

´╗┐Ruslana Radeva Types of communication and interpersonal interactions Communication in health and social care with the service user and service provider plays a very important role. It is needed to develop positive relationships and share information with people that are using the services. It?s also needed to be able to communicate well with service user?s families or carers as their own colleagues and other professionals. There are two ways to communicate in health and social care either verbally or non-verbally. Health and social care settings can be voluntary, statutory or non statutory. Statutory care settings are governmental such as NHS and Non-statutory means it is not laid down in law. Laws passed by Parliament are statute and go into the statute book. Non statutory can be regulations that are set by ministries but don't go onto the statute book. Guidance and policies can also be regarded as non-statutory, though their provisions may still be expected to be met by various controlling bodies and local and central government. Service users are usually the people who use a service like for example old people are the service users to the residential homes as well as children are the service users to nurseries. ...read more.

Middle

It is also important that the language we are using is the same as theirs or else they wouldn?t be able to understand us. A different dialect will also be a problem as they have a different way of pronouncing words and the person who we are talking to might not be able to understand us as they have their own way of pronouncing words and might not be familiar with the accent so it will be an issue to understand them. Another issue would be using slang or jargon as many people use it a lot in their everyday life but different places have their own, and in formal communication is not appropriate to use any of those it wouldn?t sound good as it would not be appropriate. There are different ways of communicating non-verbally like for example, using body language, facial expressions, posture, proximity, touch, silence and reflective listening. Formal communication is used in the workplace mostly and with people we don?t know like for example, we approach our manager or boss in a formal way while informal communication is between people we know and are close to such as friends and family. ...read more.

Conclusion

For example, someone who has a low self esteem would have more difficulties explaining and communicating their emotions to a councillor, it would take them more time than someone who has a good level of self esteem. Effective communication can help in providing appropriate support to meet the needs of service users by telling the service provider exactly what you need, like for example, from my work experience there were little children, and when the student needed to go to the toilet but couldn?t do it completely by themselves, they told me and I go with them to help them, or for example they need something they want to play with and I bring it to them as it is unreachable for them. I have learned that effective communication it?s essential in the health and social care sector for people to understand each other because this way they build trusting relationship and also it can help build the self-esteem of the service user and meet their needs. This can help a lot later on in life as self-esteem can cause depression which can lead to isolation. It can also help by providing their service user with the right service for them and making sure they get the best help and advice to meet their needs. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a teacher thought of this essay

4 star(s)

A good essay that discusses communication. It is a little mixed up and difficult to read in places but has a lot of good information in it. It would have benefited from having a plan before writing.

It could be enhanced by discussing verbal and non verbal communication in a little more depth and, perhaps, a little more theory.

****

Marked by teacher Sam Morran 26/09/2013

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Explain two specific behaviors using psychological perspectives

    5 star(s)

    They say that phobias can occur with classical conditioning. As fear is a conditioned response to a conditioned stimulus, previous occasion would have been paired with an unconditional stimulus. When the individual thinks about avoiding the phobic situation/object, they feel comfortable and reassured.

  2. Marked by a teacher

    Factors that can influence effective communication and interpersonal interactions in relation to the health ...

    3 star(s)

    they may not be able to talk normally and this can provide them with the

  1. Marked by a teacher

    Iinterpersonal communication. Write a reflective essay of the practice session discussing four key ...

    3 star(s)

    My practice session revolved around the scenario between two housemates. We had just moved in together and it was time to discuss a few house keeping issues and the costs that are involved. The two main skills I used throughout my practice session are, managing my emotions and my use of active listening.

  2. Explain the role of effective communication and interpersonal interaction in a health and social ...

    A barrier to communication is something that keeps meaning from the meeting The barriers to effective communication are environmental I.e. furniture, temperature, noise and music, language barriers, deaf, speech or swallowing difficulties ,diseases i.e. carcinoma of the face, neck, throat or stroke, not making eye contact and the use of slang words.

  1. Personal & professional development in Health & Social care.n this assignment I am going ...

    Using your knowledge and experience. I believe that I learn in both ways but i prefer practical because i actually have a go at what i am doing and experience something from it whereas theory learning you are writing but you don't actually know what it is sometimes.

  2. Outline current legislation, guidelines policies and procedure within own UK Home Nation affecting the ...

    Evaluate ways in which concerns about poor practice can be reported whilst ensuring that whistle-blowers and those whose practice or behaviour is being questioned are protected. Every setting has whistle blowing policies and procedures and these policies are put in place to provide protection for the person against victimisation or reprisals from other members of staff (physical or verbally)

  1. Assess the role of effective communication and interpersonal interaction in health and social care ...

    of their own position, ideas or views when other group members question or disagree with them. ? Blocking strategies which are used to place obstacles or difficulties in the way of other group members? proposals or contributions ? these tend to be negative manoeuvres, designed to frustrate other group members? efforts.

  2. Research Methodology for health and social care

    Work and employment: Work and employment are important for health and well-being. We know that many people with a mental health condition do not participate in key activities of society, they are socially excluded, and that being in work can reduce the likelihood of this.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work