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Types of communication and interpersonal interactions

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Introduction

Ruslana Radeva Types of communication and interpersonal interactions Communication in health and social care with the service user and service provider plays a very important role. It is needed to develop positive relationships and share information with people that are using the services. It?s also needed to be able to communicate well with service user?s families or carers as their own colleagues and other professionals. There are two ways to communicate in health and social care either verbally or non-verbally. Health and social care settings can be voluntary, statutory or non statutory. Statutory care settings are governmental such as NHS and Non-statutory means it is not laid down in law. Laws passed by Parliament are statute and go into the statute book. Non statutory can be regulations that are set by ministries but don't go onto the statute book. Guidance and policies can also be regarded as non-statutory, though their provisions may still be expected to be met by various controlling bodies and local and central government. Service users are usually the people who use a service like for example old people are the service users to the residential homes as well as children are the service users to nurseries. ...read more.

Middle

It is also important that the language we are using is the same as theirs or else they wouldn?t be able to understand us. A different dialect will also be a problem as they have a different way of pronouncing words and the person who we are talking to might not be able to understand us as they have their own way of pronouncing words and might not be familiar with the accent so it will be an issue to understand them. Another issue would be using slang or jargon as many people use it a lot in their everyday life but different places have their own, and in formal communication is not appropriate to use any of those it wouldn?t sound good as it would not be appropriate. There are different ways of communicating non-verbally like for example, using body language, facial expressions, posture, proximity, touch, silence and reflective listening. Formal communication is used in the workplace mostly and with people we don?t know like for example, we approach our manager or boss in a formal way while informal communication is between people we know and are close to such as friends and family. ...read more.

Conclusion

For example, someone who has a low self esteem would have more difficulties explaining and communicating their emotions to a councillor, it would take them more time than someone who has a good level of self esteem. Effective communication can help in providing appropriate support to meet the needs of service users by telling the service provider exactly what you need, like for example, from my work experience there were little children, and when the student needed to go to the toilet but couldn?t do it completely by themselves, they told me and I go with them to help them, or for example they need something they want to play with and I bring it to them as it is unreachable for them. I have learned that effective communication it?s essential in the health and social care sector for people to understand each other because this way they build trusting relationship and also it can help build the self-esteem of the service user and meet their needs. This can help a lot later on in life as self-esteem can cause depression which can lead to isolation. It can also help by providing their service user with the right service for them and making sure they get the best help and advice to meet their needs. ...read more.

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Here's what a teacher thought of this essay

4 star(s)

A good essay that discusses communication. It is a little mixed up and difficult to read in places but has a lot of good information in it. It would have benefited from having a plan before writing.

It could be enhanced by discussing verbal and non verbal communication in a little more depth and, perhaps, a little more theory.

****

Marked by teacher Sam Morran 26/09/2013

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