• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Types of communication and interpersonal interactions

Extracts from this document...

Introduction

´╗┐Ruslana Radeva Types of communication and interpersonal interactions Communication in health and social care with the service user and service provider plays a very important role. It is needed to develop positive relationships and share information with people that are using the services. It?s also needed to be able to communicate well with service user?s families or carers as their own colleagues and other professionals. There are two ways to communicate in health and social care either verbally or non-verbally. Health and social care settings can be voluntary, statutory or non statutory. Statutory care settings are governmental such as NHS and Non-statutory means it is not laid down in law. Laws passed by Parliament are statute and go into the statute book. Non statutory can be regulations that are set by ministries but don't go onto the statute book. Guidance and policies can also be regarded as non-statutory, though their provisions may still be expected to be met by various controlling bodies and local and central government. Service users are usually the people who use a service like for example old people are the service users to the residential homes as well as children are the service users to nurseries. ...read more.

Middle

It is also important that the language we are using is the same as theirs or else they wouldn?t be able to understand us. A different dialect will also be a problem as they have a different way of pronouncing words and the person who we are talking to might not be able to understand us as they have their own way of pronouncing words and might not be familiar with the accent so it will be an issue to understand them. Another issue would be using slang or jargon as many people use it a lot in their everyday life but different places have their own, and in formal communication is not appropriate to use any of those it wouldn?t sound good as it would not be appropriate. There are different ways of communicating non-verbally like for example, using body language, facial expressions, posture, proximity, touch, silence and reflective listening. Formal communication is used in the workplace mostly and with people we don?t know like for example, we approach our manager or boss in a formal way while informal communication is between people we know and are close to such as friends and family. ...read more.

Conclusion

For example, someone who has a low self esteem would have more difficulties explaining and communicating their emotions to a councillor, it would take them more time than someone who has a good level of self esteem. Effective communication can help in providing appropriate support to meet the needs of service users by telling the service provider exactly what you need, like for example, from my work experience there were little children, and when the student needed to go to the toilet but couldn?t do it completely by themselves, they told me and I go with them to help them, or for example they need something they want to play with and I bring it to them as it is unreachable for them. I have learned that effective communication it?s essential in the health and social care sector for people to understand each other because this way they build trusting relationship and also it can help build the self-esteem of the service user and meet their needs. This can help a lot later on in life as self-esteem can cause depression which can lead to isolation. It can also help by providing their service user with the right service for them and making sure they get the best help and advice to meet their needs. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a teacher thought of this essay

4 star(s)

A good essay that discusses communication. It is a little mixed up and difficult to read in places but has a lot of good information in it. It would have benefited from having a plan before writing.

It could be enhanced by discussing verbal and non verbal communication in a little more depth and, perhaps, a little more theory.

****

Marked by teacher Sam Morran 26/09/2013

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    The Role of Energy in the Body and the Physiology of Three Named Body ...

    5 star(s)

    to the stomach in the abdomen. The swallowed bolus is in the oesophagus for a few seconds only and no enzymes are secreted here, although salivary amylase will continue to act during this brief journey. The oesophagus is mainly a transit for food boluses which it moves by muscular contractions known as peristalsis.

  2. "My Reflective Experience of an Ethical Dilemma"

    Essentially, the consultant has clinical responsibility for patients Rumbold (2002). However, Kenworthy, Snowley and Gilling (2002) state that professionals who override an individual's autonomy for 'doing good' a dilemma exists. A dilemma can be described as a variance between personal beliefs, feelings and principles where different answers to a situation

  1. P1 & P2 Public Health

    Baker L, 2008, BTEC National Health and Social Care Book 2, page 22 Power plants can be potentially harmful if explosions were to occur for instance. The cost to people living around the power plant and almost certainly to the workers who work on the power plant is unacceptable.

  2. Personal & professional development in Health & Social care.n this assignment I am going ...

    The government has made development of the health and care workforce a priority, to enable services to adapt effectively to demographic and technological changes. In this way, workers will have the skills to deliver care in new ways and raise standards.

  1. Assess the role of effective communication and interpersonal interaction in health and social care ...

    I am with you. Movements may help to convey interest in the communication. 4. E: Use of good eye contact. Having a good eye contact with a patient makes the communication stronger and you will feel more involved. Eye contact is linked with deep conversation this is when you wanting to know more and also you will feel more involved.

  2. Outline current legislation, guidelines policies and procedure within own UK Home Nation affecting the ...

    ? Avoid meetings with students in an isolated or private area of a school. Its more than likely that during your time at work that the children you work with will from time to time, need some form physical contact ,such as when he/she hurts themselves or if they are

  1. Unit 21 Nutrition for health and social care

    Increasing vitamin C intake can help increase iron absorption from foods. 1. Folate is important three months before and in the first trimester of pregnancy to avoid neural tube defects (like spina bifida) in the baby. All women of childbearing age should eat high-folate foods (such as green leafy vegetables, fruits and legumes)

  2. Research Methodology for health and social care

    For example if my study shows that students are worried about repaying student loan then the government should set up some support for these students s they could go to university and finish their education. If the government helps students and support them they could have a proper job of their interest.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work