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Understanding effective communication

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Understanding Effective Communication One to One One to one communication can be described as a conversation between two people. Their conversation can show interest and support towards each other. It has two main categories important and unimportant. Over time all care practitioners will have one to one communication with a client on a one to one basis. An example of one to one communication is a Social worker having a counselling session with a child. Groups Unlike one to one communication a group conversation included three or more people. These groups can be made up of people who know each other or a mixture of people who have never met before. A group has many different roles such as a leader. The structure has a lot to play. A theorist called Tuckman in 1965 stated there was 4 main group formations which were forming, storming, norming and performing. An example of group communication could be a staff meeting to talk about a client. Formal Communication Formal communication can be in many different forms. Information can be expressed formally in many occasions which could be under the influence of privacy, legal or facts being communicated. Formal communication can be in more ways than just a letter, it can be an e-mail or a phone call. An example of formal communication would be a letter being sent out to a patient or client to tell of an appointment. ...read more.


An example of communication using technology is a patients files on computer. Types of interpersonal interaction Speech and language Speech and language describes the interaction of people talking to each other. Speaking has many different styles, everyone has their own variation. They can be broken into: First language This is the language that the child is brought up to speak in their home place. Speech and language may be affected by their region. They may speak different vocabulary or grammar which is known as dialect. It may only be slight but can be difficult to understand. An example of this is the accent of a person Slang These are described as words used in informal language. They are not standard English expressions and shouldn't be used in formal situations. They often change as new ones come into fashion and may be aimed to particular group. Some slang rarely comes into the formal English language. An example of slang is giving a group the name of emos. Jargon This type of language is used by professionals. It is very good within a conversation between individuals but can be very confusing for service users. Care workers need to take care when talking to patients so as not to use jargon so as to be fully understood by the patient. An example of this is a doctor saying vitals which means pulse and pupils checks. ...read more.


Reflective Listening This can assure the listener that you are listening to them without actually speaking. A small gesture like nodding of the head, a 'mmmm' or just making eye contact with the service user. Variation between cultures Differences occur between cultures and these could be attitudes, language or non-verbal communication. Different cultures have different expectations of who should be spoken to or makes the decisions in a family. This can be shown when a woman is not allowed to see a male doctor. There may be oblivious differences in language like Americans speaking English and Spaniards speaking Spanish. We need to respect all different language in health and social care settings. Listening and Reflecting Back Listening and speaking back to a person is a two way process. Health and social care staff have to listen and respond to many types of service users from different religions, race and accents. To work with these types of people they need to show empathy to make the service user able to describe their problem correctly, ask many questions to receive more detailed answers than just yes or no, and check that you understand them correctly by clarifying them. Sources Crittenden, M, Pope, S, Shackels, E, Thompson, A and Thompson, D. BTEC National Health and Social care Book 1, Heinmann, Essex Stretch, B and Whitehouse, M, (2007) Health and Social care Book 1, Heinemann, Essex http://www.usingenglish.com/glossary/jargon.html accessed on 29/10/10 ?? ?? ?? ?? 1 Andrew Taylor Effective communication, P1 ...read more.

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