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unit 1 communication

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´╗┐Charliee Nicholls Debbie Reames Unit 1 Task 1 -P1 P2 M1 Within this piece of work I am going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. P1 Both of these communication methods can be expressed through skills such as: Tone and volume of voice Body language- Posture Facial expressions The use of touch Clarifying Questioning This involves the way our tone interprets what you say and what influence it has on the receiver. Depending on what we say, we should know 'how' to say it. For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure. ...read more.


A health and social care professional should always consider the type of posture that they use towards service users to make them feel comfortable and important. If you cross your legs and arms then this could become a barrier and show a lack of interest. However an open posture will show that the professional is interested in what is being said and is willing to interact within the conversation. You should lead towards the service user when appropriate to show some interest. Leaning back or away from the service user will show that you want to keep a large distance between you both and are disinterested. Whilst communication, it is important to hold eye contact with a service user to show interest. However direct consistent eye contact is sometimes not acceptable in some cultures and is seen as being disrespectful so you will have to check background information before having an important conversation. The professional and service user should always be relaxed when communication. You should not become easily distracted and should give the service user your undivided attention. This will encourage the service user to be more open with you and keep them at ease. ...read more.


Egan also stated that eye contact is essential as it shows interest, therefore all health and social care professional need to ensure that they are using appropriate eye contact at all times in order to engage with the service user. If not then this will form an unhealthy relationship whilst communicating and will show that they are uninterested and unwilling to help. Tuckman theory (1965) of group formation shows that ?storming? (the second stage) is important as the group will become more focused on their final aims and goals. For example, a group of students who are given instructions may have to go through the stages of Tuckman theory. Maslow?s hierarchy of needs (1943) shows us how it is important to have your needs met or to meet someone else?s. For example, the third stage of belonging and affection needs shows that ineffective communication between two people who share a relationship may be the cause of having your affection needs left unmet. If the two people do not interact with each other, it is most likely for them to stop having feelings for each other and will cause a lack of trust and the bond will weaken. Therefore, communication and interaction is essential within a close relationship in order to share information and emotions. ...read more.

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