• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Unit 1 - Effective Communication - This report will look into more detail about communication, group interaction and how to overcome barriers.

Extracts from this document...


´╗┐Unit 1 Developing Effective Communication in Health and Social Care Luke Peters September 2013 Introduction Effective Communication is a two-way process ? sending the correct messages, which is correctly understood by the other person?s. Effective communication is very important within the Health and Social industry. Effective Communication allows a health care worker to perform their role effectively alongside their colleagues by developing supportive ties with the service users who come from different backgrounds, cultures and religions. This report will look into more detail about communication, group interaction and how to overcome barriers. Argyll?s Stages of Communication The theory suggests that ideas are communicated, acted upon and reviewed. There are six stages but the hardest stage is the ?decoding? stage. Below are the stages which would be used in a nurse to patient situation: * The first stage is when the idea occurs. * The second stage is when the message is coded. * The third stage is when the message is sent. * The fourth stage is when the message is received. * The fifth stage is when the message is decoded. * The sixth and final stage is when the message is understood. Tuckman?s Stages of Group Interaction The Tuckman?s theory suggests that teams develop in stages. ...read more.


The more relaxed the service users are the better communication is used (the stages of communication in the Argyll?s theory) For example, a service provider is interviewing an applicant for a job. He or she could find it hard to concentrate if there was a set of unique items within the setting, this could distract the applicant. Also the temperature of the environment could affect the applicant?s communication. For example the applicant could get uncomfortable due to the heat and may worry about sweating. That causes the applicant to lose concentration and distracts them. Lighting * Lighting can also affect the way we communicate. If the lighting is too dark, this will affect the service providers and/or the service user?s communication because this will prevent facial expressions that can be seen. This will make it hard for face and facial expressions to be interpreted. A dimmed setting also causes a negative setting as it causes a ?romantic scene? which could make the service user uncomfortable. In contrast if the light was too bright this could cause lack of eye contact and prevents misunderstandings and lack of concentration. Hearing * If a service user has a hearing impairment it may be difficult for them to start conversation. ...read more.


to overcome barriers within health and social care As stated in the bullet points, hearing is one of the communication barriers within health and social care. It is also one of the most popular barriers. Hearing aids are commonly mostly used by people who have a hearing impairment. The hearing aid enables the user to hear properly and more clearly. If a service user does not have a hearing aid and the service provided cannot provide one is necessary to involve a translator. However unfortunately for the deaf there are lots of professionals who are not trained in BSL (sign language.) This is unfortunate because they would not able to overcome the barrier if they could not find someone who is trained in BSL. It may be embarrassing and awkward for the service users if they cannot understand what the service provider is saying and this is very likely to be frustrating. Using a translator will benefit the deaf due to the communication and conversation being effective and also the service user they will able to communicate with someone who speaks their own language. Not all facilities provide translators and this causes a barrier not being able to be overcome. However many hospitals and GP?s have translators trained in BSL, so generally this is improving every day towards the future. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    barriers to communication

    4 star(s)

    I let John pick his own watch up by doing this I was encouraging independence and supporting him to be independent. It could have also become an potential barrier if john had thought that I was trying to insult his ability to do things for himself, he may even see

  2. Marked by a teacher

    P3 explain factors that may influence communication and interpersonal interaction in health and social ...

    3 star(s)

    middle finger to hold on to a stick and get in over our head without dropping it. The leader of the group was standing in front of the three people and gave the instruction for one person each where holding the stick with their middle finger and another person standing

  1. Explain the role of effective communication and interpersonal interaction in a health and social ...

    with others it is polite to try and conform to how their language is spoken. strategies for overcoming language barriers in the health and social care are if the client does not speak English you will need to get a interpreter who will help interpret for you and also they

  2. Communication in Health and Social Care. Within this piece of work I am ...

    This also applies to people who have the same point of view, meaning, purpose or reason on a specific argument. These people often share the same ideas, beliefs and norms.

  1. For this assignment I needed to attend a care setting where I carried out ...

    The kind of touch which is most suitable depends on the relationship between the people interacting as well as the situation. This could be either formal or informal. Formal touch would involve professionals for example in a school setting, if a child is in a problem or in sorrow, you

  2. Assess the role of effective communication and interpersonal interaction in health and social care ...

    ? Summarising, a communication strategy that seeks to support and maintain the work of group members. ? Inclusive behaviours which aim to bring less powerful or more isolated group members into discussions. ? Exclusive communications have the opposite intention and effect to inclusive behaviours, they aim to block other people?s communication and frustrate interaction.

  1. Explain strategies used in health and social care environment to overcome barriers to ...

    make them feel comfortable, in victoria?s case an interpreter would be best because she wasn?t really communication with the professional involved in her case and this could because she?s been threaten by her aunty but if an interpreter or translator was involved there could be able to overcome this barrier,

  2. Health and Social Care Communication. Examples from work with a service user with ...

    She may need the toilet during the therapy and if there was not one for her to use, this could lead to her not paying attention because she would just want the therapy to end quicker so that she could go and use the toilet.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work