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Unit 1 - Effective Communication - This report will look into more detail about communication, group interaction and how to overcome barriers.

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´╗┐Unit 1 Developing Effective Communication in Health and Social Care Luke Peters September 2013 Introduction Effective Communication is a two-way process ? sending the correct messages, which is correctly understood by the other person?s. Effective communication is very important within the Health and Social industry. Effective Communication allows a health care worker to perform their role effectively alongside their colleagues by developing supportive ties with the service users who come from different backgrounds, cultures and religions. This report will look into more detail about communication, group interaction and how to overcome barriers. Argyll?s Stages of Communication The theory suggests that ideas are communicated, acted upon and reviewed. There are six stages but the hardest stage is the ?decoding? stage. Below are the stages which would be used in a nurse to patient situation: * The first stage is when the idea occurs. * The second stage is when the message is coded. * The third stage is when the message is sent. * The fourth stage is when the message is received. * The fifth stage is when the message is decoded. * The sixth and final stage is when the message is understood. Tuckman?s Stages of Group Interaction The Tuckman?s theory suggests that teams develop in stages. ...read more.


The more relaxed the service users are the better communication is used (the stages of communication in the Argyll?s theory) For example, a service provider is interviewing an applicant for a job. He or she could find it hard to concentrate if there was a set of unique items within the setting, this could distract the applicant. Also the temperature of the environment could affect the applicant?s communication. For example the applicant could get uncomfortable due to the heat and may worry about sweating. That causes the applicant to lose concentration and distracts them. Lighting * Lighting can also affect the way we communicate. If the lighting is too dark, this will affect the service providers and/or the service user?s communication because this will prevent facial expressions that can be seen. This will make it hard for face and facial expressions to be interpreted. A dimmed setting also causes a negative setting as it causes a ?romantic scene? which could make the service user uncomfortable. In contrast if the light was too bright this could cause lack of eye contact and prevents misunderstandings and lack of concentration. Hearing * If a service user has a hearing impairment it may be difficult for them to start conversation. ...read more.


to overcome barriers within health and social care As stated in the bullet points, hearing is one of the communication barriers within health and social care. It is also one of the most popular barriers. Hearing aids are commonly mostly used by people who have a hearing impairment. The hearing aid enables the user to hear properly and more clearly. If a service user does not have a hearing aid and the service provided cannot provide one is necessary to involve a translator. However unfortunately for the deaf there are lots of professionals who are not trained in BSL (sign language.) This is unfortunate because they would not able to overcome the barrier if they could not find someone who is trained in BSL. It may be embarrassing and awkward for the service users if they cannot understand what the service provider is saying and this is very likely to be frustrating. Using a translator will benefit the deaf due to the communication and conversation being effective and also the service user they will able to communicate with someone who speaks their own language. Not all facilities provide translators and this causes a barrier not being able to be overcome. However many hospitals and GP?s have translators trained in BSL, so generally this is improving every day towards the future. ...read more.

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