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Unit 2 Communication in a care setting

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´╗┐Unit 2 communication In A care setting A01 Lauren Cryer A care setting is somewhere; someone goes to get a form of care. There are three types of care settings these are health care setting. The most common health care setting is your local GP surgery. People usually use this setting for check up or to go to get prescribed medication and minor injuries. GP?s aren?t normally used for emergency?s you normally got to A&E for emergencies this is another health care setting this is usually used for major injury moat health care setting are NHS based which means it is free. Early year?s care setting The most common early years care setting is nursery. Nurseries are there to take care of children to give parents opportunity to go back to work or just have time to them. There are the different types of early years provision, statutory this is services provided by law, voluntary services these are services that aren?t profit based and everyone that work there don?t get paidthesearen?t very common. Then private care settings these are profit based and are run like a business. Most early year care settings are private but the Government Issue vouchers that entitle everyone to use private care settings a certain amount a week. Social care settings the most common social care setting is a elderly care home, these are there to take care of the elderly when they become vulnerable and are unable to care for themselves. This setting is usually a private setting and profit based. It is important to have a good communication between service providers and service users which helps in building relationship. Having good communication helps in exchanging information, messages etc. There are four different types of communication and they are all important to exchange information and build relationship between people in care settings. The four different types are Computerised communication Computerised communication is when communication takes place electronically for example phones, computer, internet or fax . ...read more.


This is because using a computer is more effective as here isn?t confusion with hand writing or records being lost as they are all backed up on the computer. The computers are less reliable because of situation like power cuts, or if they break though. This is the only issue. The only time that a GP would use written communication is for appointment cards, these cards are used to write down appointment times and date it is usually the doctors secretary that does this. In a early years setting Most of the written communication is to the parents normally in the form of letters. When I was at my work placement the nursery sent a letter round to the parents about a trip to the sea life centre this was given out to the parents, also throughout the day they have a written diary of what they have eaten if they went to the toilet and if they have had any accidents in the day and this is given to the parents so that they no what happens during their day. Special methods of communication The special methods can include British sign language (BSL) for the deaf. It can also include Makaton which is a developing language that uses speech, signs and symbols to help people with learning difficulties. Also special methods can include Braille which is for the blind. It is a system of raised marks that can be felt with your fingers. Sign language British Sign Language (BSL) is the first or preferred language of around 250,000 Deaf people in the UK. It is a language of space and movement using the hands, body, face and head. Around 120,000 hearing people also use BSL, meaning it is used more than Welsh or Gaelic. BSL was recognised as an official British language by the UK government on 18th March 2003, but it does not have any legal protection. ...read more.


The environment was as suited to their age as it had colourful displays to show how hard they worked. This motivates the children and encourages the children to communicate in a written and an oral way. This can also hinder as if their chairs were too big or small then they wouldn?t be able to concentrate or be comfortable. The lighting also could hinder or help as if the lighting was too bright then they wouldn?t be able to see and if it was too dark this would cause the same effect. The weather or room temperature may also hinder communication. For example if the room was too hot or cold in a doctors surgery this may cut short the conversation as you may not want to stay there very long. Special need People with special needs need extra help to understand communication for example: When using Makaton with a person you must make sure the person can see you clearly. You should both face the light and the other person at ALL times. Make sure they can see your mouth. Insure you speak clearly and slowly, only repeat if necessary (rephrasing your words can sometimes help). Make sure you do not shout and try and minimise background noise. Remember to use gestures and facial expressions to make it clearer to the person if appropriate. You need to take each individual differently to support the care value ?equality and diversity? as people are different and have different needs and understand things differently as they may be from a different culture. If English isn?t a person?s first language they may struggle communicating with service providers. To overcome this problem a translator could be done employed, along with written information or leaflets in different languages. This would promote the care value promoting equality and diversity. If a person has limited vision then leaflets could be printed with brail, so they could feel the words instead of seeing them. ...read more.

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