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Unit 2 Communication in Health and Social Care. Examples from a Day Nursery.

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´╗┐Louise Lumsden unit 2 communication Candidate number 2423 sir john Deane?s college centre number 40417 Contents Chapter1- valuing clients and the care value base Chapter 2-my interaction Chapter 3-Evaluation Bibliography Appendix Introduction- Currently I?m attending Riverbank Day Nursery; I attend every Friday during the hours of 3-5:30. When attend the nursery I communicate with the children as well as the staff. The ages range from 3 months to 5 years old. There are 3 groups the children are categorised into depending on their age these are the babies, toddlers and the preschool group. During my time at the nursery I will have watch the staff to see if they use the CVB. Throughout my coursework I will be changing the names of children/staff and the parents to maintain confidentiality. Chapter1- valuing clients and the care value base The care value base is where health and social care professions and volunteers receive a range of values and guidelines which should be followed. The purpose of these values and guidelines is to ensure clients are treated correctly in health and social care services (Class notes) . Values are important for people receiving health care from professionals and volunteers as the clients are usually vulnerable. (Carers should recognise examples of discriminating prejudice. Clients can be scared, in pain and/or unhappy so it?s important to give them the correct care that suits each different individual (Neil Moonie advanced 2004) . The correct care is giving through the values in which the health care practices have to follow; these values consist of 5 elements. 1. Respecting Equality and diversity 2. People?s rights and responsibilities 3. Maintaining the confidentiality of information 4. Anti-discrimination practice 5. Promoting effective communication Equality and diversity-Respecting people individually allowing clients using the health care services to control their own lives. For this to be done, health care professionals need to respect that the clients have individual views especially on cultures and values so the health care professions need to treat patients individually. ...read more.


As you can see from this diagram I was facing Holly which I believe was the best position I could have been in as it shows I have full attention on her The conversation then ended quickly because I felt uncomfortable which stopped me from thinking of anything else to do or say. I looked up at the teacher as if to say were done now. If this was a real situation I would have been more confident, where I would have made Holly feel valued through verbal and non verbal communication. During my interaction I don?t think my communication was effective. I did however, follow the CVB through showing respect towards holly as I maintained eye contact even thought our interaction was awkward. I also showed her I respected her by smiling even thought I only smiled at the end. A good thing I did in my interaction was nod at holly when she spoke to show ?compassion? (nursetogether.com). This improved her self esteem because she felt listened to, she would have felt like I understood what she was saying I noticed this because she smiled at me. I feel that during my interaction my nonverbal communication skills weren?t very effective. This is because I felt uncomfortable with my interaction being fake. My non verbal communication skills didn?t real help Holly feel valued. My facial expressions were the worst non verbal skills out of all the others. Throughout the whole interaction I near enough had the same expression on my face. The reason for this is because I was thinking about what I was doing instead of listening e.g. typing on the computer. This is a barrier to effective communication as in my situation it stopped me thinking about my non verbal communication. I did however, show I valued Holly by smiling at her near the end of our conversation. During this interaction I did follow the CVB. ...read more.


In the second interaction i sat on the floor were there weren?t any distractions. I could improve the way i interact with other health care settings by watching and/or listening to my interactions. This way i would be able to see little mistakes in my interaction e.g. seeing if im giving the right amount of eye contact to the service not too much or too less. Before i did my second interaction i thought of ways to minimise the barriers from my first interaction. I made sure that i had enought space to read to the children allowing me to freely use geustures. This time i wasn?t squashed into a corner which helped me feel more relaxed. In turn this would have made the children feel more comfortable during the interaction. I made sure i didn?t use any barriers such as a desk i realised how this effected my communication the first time. In my first interaction i probably made my client feel intimidated because it showed i was of more power, this may have lowered her self esteem. I also prevented my interaction from having an emoutional barrier. A couple of weeks before my interaction i read books to the children to become familiar with the situation. When i read during my interaction i forgot i was being observed because all the other times i read to the children i wasn?t being observed. From this i was able to feel relaxed and although i was thinking about making my body langue seem relaxed i showed this automatically. If i did my interactions again i would improve them in a number of ways the first way for both interactions is by paraphrasing i want to help my clients feel worthy and by paraphrasing i will be able to do so. For my first interaction i would change the health care setting to one i have more knowledge in. ...read more.

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