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Unit 2- Effective communcation in care settings AO1

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´╗┐Unit 2-How effective communication in Care settings- AO1 Tearesa Thompson argued that communication was vital for two major reasons; to share information, and to establish relationships and therefore, establish trust. This research shows that effective communication is a vital in any care setting and benefits the Service User, Staff and Organisation. Effective Computerised communication: The recent development of computerised communication has caused it to become a very valued and important part of the overall communication with the service user, staff and organisation?s. There are many different types of electronic communication which include; Touch screen computers which allow service users to sign in, emails, and text message alerts. Computerised systems that allows services users to sign in through a touch screen, benefit both the service user, staff and organisation. It benefits the service user as they can sign in quickly and efficiently, and prevents them unnecessarily having to wait in long queues to talk to the receptionist. It benefits the staff as they can save time signing in patients and visitors, and therefore saving time and money. And finally the organisation will benefit as the staff can spend more time on doing other things and will waste less money. It can also give the organisation a better reputation as they are seen as being quick and efficient, with more service users inclined to using the service they offer. Emails can be very useful in a health and social care setting as they allow information to be shared quickly to service users. ...read more.


. They service treatment also improves as the care they should be receiving is clearly shown and therefore for allows the staff to easily follow this and ensure the best possible care for the Service user is provided. The staff can also refer back to the medical records for background information instead of interviewing the patient; this saves time both the service user and staff time and therefore would save the organisation money. Effective Oral communication: It is vital that Staff get oral communication right as it is normally the most common type of communication, and the type preferred by the majority of service users. Oral communication includes formal and informal conversation. It?s very important to use it effectively as it can help build a beneficial relationship between the service user and staff, which can then lead to many positive affects, such as creating trust between a doctor and patient, whereby the patient may feel more comfortable sharing personal information which may help them receive the best treatment. One example of oral communication is a telephone conversation. This can benefit the service user as they may feel more comfortable revealing more personal information over the phone rather than face-to-face; this can help build the relationship of the service user and staff as personal information is shared a relationship of trust is established; which is vital for their effective care. Telephone conversations are often a very convenient form of oral communication as it does not require both the service user and staff to be in the same place, this can be useful as it may be the case that the service user cannot travel easily (such as elderly or frail patients) ...read more.


Meanings of things are normally altered to suit the individual personally; this can creates a relationship of trust, which can lead to more effective communication, between the staff and the service user. Organisations would benefit as the communication would be more effective and could affect their treatment and wellbeing, ands quicken there recovery, saving time and therefore money. Advocates are very helpful to the communication process as they act as voice to the service user which cannot or does not share their own opinions. The reasons for this can be varied, example would include the service user being underage and therefore the parent taking on responsibility for their care or a husband/wife being the advocate for their spouse, if they are unconscious or do not have the mental capacity to form their own decisions. This benefits the service user, staff and organisation as it avoids the ethical dilemmas that would arise if every service user in that situation was to be treated the same. And Lastly interpreters are a type of special communication methods. In the past interpreters would have normally been someone form the service users family, but nowadays it is normally outside interpreters are used. It benefits the service user as information can be interpreted quickly which can ensure the right treatment is given and means everyone can be treated equally. It benefits the staff as for instance, the Doctor can communicate effectively with a patient from another country and can ensure the diagnosis their illness correctly. This in turn will benefit the organisation as they save time and money. ...read more.

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