• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22

Unit one communication

Extracts from this document...

Introduction

P1 Describe different types of communication and interpersonal interaction, understanding effective communication and interpersonal interaction. One-to-one communication One to one communication is absolutely vital in any health and social care setting; one to one communication is where each person has the other's complete attention, if given correctly one to one can make a person feel special as they are getting someone's undivided attention and people are making time for them. This may be:- * Talking to friends on the internet * Speaking to family and/or friends * Giving and receiving personal care * During a telephone call * Receiving a letter Advantages - One to one communication allows there to be complete attention on one person, and the people may feel much more comfortable just speaking to one individual person rather than a group of people. This also allows for a lot of feedback and opinion from the individual, which is very important in a health and social care setting when they are concerned with the individuals own opinions and needs. The individual may also feel a lot safer talking about personal issues as they can trust in the one person they are talking to. One to one communication also can largely boost an individual's self esteem and their feelings of self well being. Disadvantages - There are also some disadvantages of this type of communication, the quality of the actual one to one time and how much the individual feels confident in talking about will almost entirely depend on the skills and trust that the person who is giving the interaction has with the individual. Certain people will not feel comfortable with the specific attention being based on them therefore they should not be put into this situation. Preparation may also need to be made before the session so that they can be prepared to give correct answers and inform the individual correctly about whatever it is they want to know. ...read more.

Middle

The teacher will then ask the children what they need to do first to see if they understand. By getting the children to reflect back on the instructions the teacher will know that they have fully understood. The teacher would be using formal language using correct English. The children would be using more informal language when talking to each other. An example of this would be the teacher referring to a student by their full name and the children referring to the child by a nickname or shortened name. The children can use the arts and crafts session to express how they are feeling about their main carers. Small group of service users This scenario is going to look at a small group of service users in a music therapy session using verbal and non-verbal communication. These are disabled children working with a therapist to express their emotions that some of them might not be able to do through traditional methods. The therapist will use verbal communication to talk to the children and then the children can express themselves through music. With the right equipment, for example sound beam microphones, it is possible for the most seriously disabled child to be able to express themselves in a non-verbal way. Service users, other staff and you This scenario is going to look at informal communication with variations between cultures within a group. In a residential home the residents would get together for meals and the service providers will sit with them to eat. During this time the residents could have an informal discussion about general things. Variations of terminology can cause confusion if someone misunderstands what a word means, for example if somebody said 'when you were acting mad last week' it could be upsetting unless you realised that they meant angry not insane. In this situation a service user and a service provide could have a one to one conversation to explain the modern take on certain words so that they see no offence was meant. ...read more.

Conclusion

Within a health and social care setting interpreters may be employed by social services so that it becomes easier to communicate with someone who is using a different language. Interpretation and translation can be very vital in a health and social care setting as it removes the barrier of not being able to communicate when service users are put in different situations. Translators will need to be used when there are different languages being used by the service users and service providers. Advocates can be used in a health and social care setting when someone has a severe learning disability or illness, something like dementia. In some situations care services will sometimes think it is best to try and supply an advocate, an advocate is basically someone who speaks for someone else. The advocate will have to get to know the service user and spend time with them, so that eventually hopefully they will be able to express the service user's needs and wants for them, the advocate will be able to provide emotional support for the service user. The advocate should be independent in the service team so that they do not express views that may be wrong or opinionated by them, meaning that they will not influence what the service user wants because of costs or difficulty of doing things. The problem with using this service is that volunteers sometimes may find it difficult to try and understand the service user and what they are trying to communicate; some people think it might be easier to train the service user to talk and argue their own point. There is also something called self-advocacy, this is when you help someone to argue their own case for themselves. Counsellors are qualified to listen to people's feelings and needs and help them to overcome difficult situations or fears. Some patients may find a counsellor very helpful whereas there may be some who do not feel confident enough to confide in someone who they barely know. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Understanding and using research

    4 star(s)

    As you can see above this question asks "which of the following problems are connected to smoking" results show that more females seem to know about the problems connected to smoking than the males. You can see in the table for each problem that was connected to smoking the girls had more answers that were correct.

  2. Marked by a teacher

    barriers to communication

    4 star(s)

    Here the communication cycle at this point went like this: I sent a verbal message "My names Kia what about yours" and then John didn't see and hear - receive the message had to be resent using adapting one of my paralinguistic skills - pitch tone and volume.

  1. Communication in Health and Social Care. Within this piece of work I am ...

    The group culture is then formed. They form stronger bonds and are now ready to work together to solve conflict. They also learn to appreciate each other's skills and experiences and how best to support each other. * Performing is when the group matures and start working effectively to reach their aims.

  2. Identify how five specific communication needs of service users may be assisted, including non-verbal ...

    If another person is of that "listening bubble" and the individual is not observing, he or she will be unaware that communication is occurring. It is very important that a person a hearing loss is next to the speaker in order to understand what he or she is saying.

  1. Evalaution of communication skills. I will be taking part in two different role ...

    respect them and that I am authentically interested in what they have to say in relative to their needs. In the role-play I think that I showed very good active listening skills as I looked at the person who was talking and I also tried to repeat some of the things that the client had said (i.e.

  2. Health and Social Care Unit 3 Health and Well being

    enforce health policies using specialist technical skills and knowledge to maintain and safeguard standards relating to people's health and well-being. One way in which they do this is by carrying out routine or unplanned visits and inspections to ensure compliance with health and safety legislation is being met.

  1. Health and Social Care Communication. Examples from work with a service user with ...

    Although communication is often taken for granted, it is what connects everyone together. It is important to all of our relationships as it allows us to accomplish goals we may have, it also gives us a sense of self-worth. Unfortunately, memory loss creates barriers to communication that can strain the service users relationship with family members, friends and care workers.

  2. Types of communication including factors that support and inhibit communication within a care setting ...

    The message is sent via gestures, touch, body language, posture facial expressions and eye contact. People can also non-verbally communicate through objects or artefacts such as a person?s hairstyle or way of dress may give off a message about the person.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work