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Unit one communication

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P1 Describe different types of communication and interpersonal interaction, understanding effective communication and interpersonal interaction. One-to-one communication One to one communication is absolutely vital in any health and social care setting; one to one communication is where each person has the other's complete attention, if given correctly one to one can make a person feel special as they are getting someone's undivided attention and people are making time for them. This may be:- * Talking to friends on the internet * Speaking to family and/or friends * Giving and receiving personal care * During a telephone call * Receiving a letter Advantages - One to one communication allows there to be complete attention on one person, and the people may feel much more comfortable just speaking to one individual person rather than a group of people. This also allows for a lot of feedback and opinion from the individual, which is very important in a health and social care setting when they are concerned with the individuals own opinions and needs. The individual may also feel a lot safer talking about personal issues as they can trust in the one person they are talking to. One to one communication also can largely boost an individual's self esteem and their feelings of self well being. Disadvantages - There are also some disadvantages of this type of communication, the quality of the actual one to one time and how much the individual feels confident in talking about will almost entirely depend on the skills and trust that the person who is giving the interaction has with the individual. Certain people will not feel comfortable with the specific attention being based on them therefore they should not be put into this situation. Preparation may also need to be made before the session so that they can be prepared to give correct answers and inform the individual correctly about whatever it is they want to know. ...read more.


The teacher will then ask the children what they need to do first to see if they understand. By getting the children to reflect back on the instructions the teacher will know that they have fully understood. The teacher would be using formal language using correct English. The children would be using more informal language when talking to each other. An example of this would be the teacher referring to a student by their full name and the children referring to the child by a nickname or shortened name. The children can use the arts and crafts session to express how they are feeling about their main carers. Small group of service users This scenario is going to look at a small group of service users in a music therapy session using verbal and non-verbal communication. These are disabled children working with a therapist to express their emotions that some of them might not be able to do through traditional methods. The therapist will use verbal communication to talk to the children and then the children can express themselves through music. With the right equipment, for example sound beam microphones, it is possible for the most seriously disabled child to be able to express themselves in a non-verbal way. Service users, other staff and you This scenario is going to look at informal communication with variations between cultures within a group. In a residential home the residents would get together for meals and the service providers will sit with them to eat. During this time the residents could have an informal discussion about general things. Variations of terminology can cause confusion if someone misunderstands what a word means, for example if somebody said 'when you were acting mad last week' it could be upsetting unless you realised that they meant angry not insane. In this situation a service user and a service provide could have a one to one conversation to explain the modern take on certain words so that they see no offence was meant. ...read more.


Within a health and social care setting interpreters may be employed by social services so that it becomes easier to communicate with someone who is using a different language. Interpretation and translation can be very vital in a health and social care setting as it removes the barrier of not being able to communicate when service users are put in different situations. Translators will need to be used when there are different languages being used by the service users and service providers. Advocates can be used in a health and social care setting when someone has a severe learning disability or illness, something like dementia. In some situations care services will sometimes think it is best to try and supply an advocate, an advocate is basically someone who speaks for someone else. The advocate will have to get to know the service user and spend time with them, so that eventually hopefully they will be able to express the service user's needs and wants for them, the advocate will be able to provide emotional support for the service user. The advocate should be independent in the service team so that they do not express views that may be wrong or opinionated by them, meaning that they will not influence what the service user wants because of costs or difficulty of doing things. The problem with using this service is that volunteers sometimes may find it difficult to try and understand the service user and what they are trying to communicate; some people think it might be easier to train the service user to talk and argue their own point. There is also something called self-advocacy, this is when you help someone to argue their own case for themselves. Counsellors are qualified to listen to people's feelings and needs and help them to overcome difficult situations or fears. Some patients may find a counsellor very helpful whereas there may be some who do not feel confident enough to confide in someone who they barely know. ...read more.

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