A Day On The Job

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A Day On The Job

Working for the Jackson Hewitt Help disk is no easy task. It takes hard work and dedication as well as mental stability to complete the daily tasks presented before you. Although not every call is difficult, dealing with some of the franchisees takes a great deal of tolerance. Some of them believe that you as a technician are responsible for every problem that occurs on their system. Most fail to realize that computer problems are inevitable and we are here to help resolve the major issues, which occur as a result of the Jackson Hewitt programs. Being a computer tech is no easy task. You have to be able to envision the problem at hand and resolve it without actually being there. Not a day goes by that does not consist of at least one "why" call. Why did that happen? Why does the programs have errors? It is hard to explain to an "end user that problems occur with all software applications. One thing that helps the day seem to pass faster is the fact that we are like a family here. If someone has a problem, there is always at least one supervisor they can talk to, who can relate to what's going on. If you don't have a sense of humor there is no need to apply with this help desk. The daily routine is to joke around with each other in the same manner brothers and sisters would. Not one person who was lacking "people skills" has lasted at this help desk. They felt as if we were purposely trying to humiliate them. The fact is, that's how we are. There is no co-worker who is out of the "circle" and we are all equal here. Each individual's opinion count. We have input on the activities of the company and what direction we feel the company should try to grow in.
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However, not every one feels that this is a good idea. Some feel that we are too close and that the personal relationships we have between each other could hinder our progress as a helpdesk. I believe that these are the folks who don't interact well with others. They always have a complaint when we "are having too much fun". What type of workplace would this be if the individuals weren't allowed to encourage each other in the manner that we do. There are even individuals in the company who would have us separated into small groups to ...

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