• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A Day On The Job

Extracts from this document...

Introduction

A Day On The Job Working for the Jackson Hewitt Help disk is no easy task. It takes hard work and dedication as well as mental stability to complete the daily tasks presented before you. Although not every call is difficult, dealing with some of the franchisees takes a great deal of tolerance. Some of them believe that you as a technician are responsible for every problem that occurs on their system. Most fail to realize that computer problems are inevitable and we are here to help resolve the major issues, which occur as a result of the Jackson Hewitt programs. Being a computer tech is no easy task. You have to be able to envision the problem at hand and resolve it without actually being there. ...read more.

Middle

If you don't have a sense of humor there is no need to apply with this help desk. The daily routine is to joke around with each other in the same manner brothers and sisters would. Not one person who was lacking "people skills" has lasted at this help desk. They felt as if we were purposely trying to humiliate them. The fact is, that's how we are. There is no co-worker who is out of the "circle" and we are all equal here. Each individual's opinion count. We have input on the activities of the company and what direction we feel the company should try to grow in. However, not every one feels that this is a good idea. ...read more.

Conclusion

They would rather have us separated than to see a carefree work environment. Why is it that there is always a small group of people, in every corporation, that wants supervisor/representative interaction to be kept to a minimum. However there are others who encourage this type of interaction. They feel that these interactions add to moral and increase the productivity of the company. We even have supervisors that we hang out with after working hours. We go to dinner together. We even go to each other's homes for dinner or just to relax. For the most part my workplace is a very enjoyable one. This is a company I would love to be employed by as my career develops. The growth potentials are enormous. Cendant owns 1/4 of the major corporations of the world, so one can even grow by transferring to another company within the corporation. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Policy, Strategy & Systems section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Policy, Strategy & Systems essays

  1. Intrusions from the Unknown: Importance of Network Security in Today's Environment and Security Issues ...

    take 150 simultaneous connections at any given time and the rest would have to wait. This would ensure that network capability is not exceed which could cause heavily loaded servers to crash. As a result monitoring activity could help balance the loads on heavily used services as if it is

  2. Produce a report for the Managing Director of Animal World Magazine outlining different ways ...

    TCP/IP uses two transport protocols: Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Advantages * Good failure recovery * Can add network without interrupting the existing services * Independence Platform * Low data operating cost * Work on almost any processor * Can operate without an OS Disadvantages *

  1. implementation of an ITC system

    switches * To create a new business card * To create a new logo for BlackBurry's Ltd. Analysis A suitable office package would be Microsoft Office Professional. This has a Word Processing Package, (for mail merging, and writing letters) a Email Client (schedule appointments and organize email from clients)

  2. Project Management - The Project Manager must have the necessary technical skills but ...

    This strategy could include: * Screening of potential employees * Training (probably the most important part of the strategy) * Raising awareness of legal issues like copyright, Data Protection Act, etc. * Security procedures Backup Policies Think about Who, When, Where, What, How.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work