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A study on recent advances in office automation.

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QUESTION 1 Conduct a study on recent advances in office automation. Information can be obtained from any relevant sources e.g. Computer centres, companies etc. You can even choose to conduct interviews or administer questionnaires of certain departments in your office that have recently introduced the newest office equipment. Briefly discuss the equipment, how it's being used, the adjustments that various people are having to make to the equipment and the advantages, and disadvantages that the users of the equipment find and plausible solutions ANSWER 1 In today's fast paced and ever changing advances in technology, even a casual observer on the street can see that it is having an enormous impact on corporations and the way they operate. Thousands of new programs and computer applications have helped corporate employees to operate more efficiently and productively. Early applications of software technology, starting with the use of computers for accounting and maintaining mailing lists, have dramatically improved the productivity of the individuals in corporations. Other improvements followed, as word processors, spreadsheets and bar code readers (EPOS) let each individual in the company perform his or her task more quickly, more accurately, and with less repetitive drudgery. In today's discussion we shall talk about the introduction of new technology and communication equipment that is used in Chicago O'Hare Airport. Frequentis Nachrichtentechnik an Austrian company that is among the world's leading companies in its field started producing Voice Communication Systems (VCSs) soon after war world II. Today the company uses state-of-the-art technology to develop telephone and radio communication systems, receivers and transmitters for air traffic control, remote control systems, and controller working positions. Frequentis Nachrichtentechnik recently developed and installed the first fully digital voice communication system in the world known as the VCS 3020. The VCS 3020 is an extremely flexible system that has a capacity of up to 2,000 connections and is already very successful in the market. ...read more.


On the other hand, advantages that the new system bring can far exceed the old system in terms of operating, maintaining and providing accurate information in the complex air traffic situations that all airports in the world face. The new system had also improved tremendously in helping the operators who operates in them. New improved features and additional user-friendly advantages also help contribute comfort, effectiveness and efficiency to operators who are handling it. The world is filled with invisible information system travelling every seconds around us. In one area which the proper functioning and use of such communication systems is crucial to our safety is air traffic control. With air space becoming increasingly congested, human safely and lives depend on flawless communication to avoid tragedy especially when modern technology is now available. These changes however didn't really change the basic organization and operation of companies. They still maintained the same functional breakdown and hierarchical structure that most organizations have adopted. Modern technology has helped the firm to realise its objectives and making it more achievable and realistic to employees. However, the important factor to consider when automation and modern technology is introduced to the organization is the human factors. Human factors like employee's attitude, behaviour, skills required and their resistance to change. There are many areas to study and understand before any introduction of automation or modern technology machinery should be introduced in the firm as to prevent any costly mistakes. QUESTION 2 Explain clearly why communicating across cultures is important to business. Describe and evaluate cultural differences in body positions and movements, attitudes towards factors of human relationships e.g. time, space, odours, etc. Exemplify your answers by citing egs. From at least two different cultures. ANSWER 2 Decades ago corporations do not have large investments in foreign countries but now this is all changed. Corporations now play a major role in many businesses such as Coca- Cola in beverages, Microsoft in computer software, IBM in computer hardware, Nokia in telecommunications, Ford Motors in automobile, Walt Disney World in entertainment and not forgetting McDonald's worldwide existence in the fast food industry. ...read more.


If the Germans or any other Western businessmen try to get down to business it will be taken to be a sign of bad manners and even lack of business expertise. (Stanton, 1996, p. 34) From the two examples above we can understand that slight differences in conversation style and concept of time in two different cultures can bring very different and negative results. The more interactions people have with each another's from different cultural backgrounds, the more challenges arise that are new and complex. I felt that companies that are going global should spend time and effort on cultural comparison first then on strategy planning to uncover understanding in foreign markets, customer behaviour, advantages in locating facilities overseas and factors that will influence investment decisions. I have considered and decided to point out the following points as common mistakes organizations tend to make when practising cross- cultural communications and they are: Firstly, the firm should avoid judging other cultures base on it's on culture as each country has its long- established traditions. There isn't any single correct cross- cultural business communication theory, principles or procedures. Secondly, the firm should avoid drawing conclusions for an entire cultural group based on only a few examples or experiences. Thirdly, organization should realise that for effective cross- cultural communications to take place, organization itself must be ready to adapt to changes in the new culture. Time is the influential factor that is needed to adapt and understand another culture. Lastly, organization should also realise that money and profit are not the only things that the cross border businessmen are looking for. They might be looking for elements like trust, sincerity, integrity and mutual understanding in their foreign counterparts, which are vital for building any long-term successful business relationships regardless of cultural differences. Organizations with better preparations and understanding of a foreign country and culture can avoid unnecessary misunderstanding and enjoy a more fruitful business deals and intercultural communications experience with their counterparts. ...read more.

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