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BTEC IT PRACTITIONERS - Unit 23 - Installing and Upgrading Software

Extracts from this document...

Introduction

Task 1 (P1) There are a number of reasons for upgrading software, generally the main reason is that the software has been improved or security problems have been addressed, or it offers new functionality.1 You may also install or update software when a new piece of hardware is installed in order to make it compatible. Other reasons may include software which is no longer supported by the manufacturer.2 If the software in question brings new functionality to the computer system in day to day life or work, and makes that task easier, then you should consider updating. (P2) Software patches may fix one problem, but then create another problem. Big organisations with a wide user base such as Windows will quickly fix such problems with either another update to fix it, or publish information about fixing it. 3 With smaller companies with a much smaller user base, it is often difficult to find solutions for problems. Upgraded software may not be compatible with your current hardware configuration. If the update changes the way files are saved, the backwards compatibility may not be possible.4 Task 2 (P3) (P5) Step Yes / No Details Initial Agreement Signed Yes Customers signature on agreement. ...read more.

Middle

You should also note that a backup should also be kept off site. Timing needs to be considered. Software upgrades need to cause minimum disruption so upgrades should take place during natural downtime (such as at night) or when the least number of people are using the computer systems. A time schedule should be made and should be kept to. Upgrade to Windows Vista Insert the Windows Vista Disk into the DVD drive. Usually it will automatically open, but you may need to manually start the installer by going to my computer. On the installation screen there is an option whereby you can check your systems compatibility with your current hardware configuration. The next screen prompt asks if you would like to run the upgrade advisor. It is recommended you use this tool as it will tell you what is and is not compatible with the Windows Vista. Installing Vista onto a laptop which is unplugged will prompt you to plug in the power cable to prevent data loss incase the battery power fails or goes flat. You will be prompted by another screen to transfer files from one computer to another. ...read more.

Conclusion

Should something go wrong, you need to reinstall the hardware. * You may need to back out if the transition is taking longer than planned, and is severely affecting the operation of the business. Back out plans should be tested to see if it actually works.6 Task 6 Task 7 (P6) You are usually fronted with a mandatory or optional product registration procedure. Usually, product registration can be carried out online, but sometimes this may not be a possibility due to organisational internet connection restrictions or lack of an internet connection. Many companies allow you to post a registration card for you to fill out with organisation details - and it often features a small questionnaire. Other methods of registering products can also often be made by an automated telephone system or manned call centre. Often, to provide proof that you actually purchased the software, you may need to quote a serial number, which often has letters numbers and can also feature symbols. Software which uses the internet to register, may "unlock" features which where unavailable - such as automatic updates. Some software manufactures may offer limited technical help or no technical help, if you do not register your products. 1 http://codex.wordpress.org/Upgrade_1.2_to_1.5 2 http://www.thinkoutsidetheslide.com/articles/software_upgrade.htm 3 http://library.books24x7.com/book/id_14184/viewer.asp?bookid-14184&chunkid-900792331 4 http://www.thinkoutsidetheslide.com/articles/software_upgrade.htm ** http://techrepublic.com.com/2346-10877_11-39508.html 6 http://books.google.co.uk/books?id=cw9EOExGu-0C&pg=PA290&lpg=PA290&dq=back+out+plan+computer&source=web&ots=oK6ziXzVVD&sig=01W32k3dqfv-ZWgp-KGz1djWEe8&hl=en&sa=X&oi=book_result&resnum=1&ct=result ?? ?? ?? ?? Page 1 of 14 04/07/2008 ...read more.

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