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Business and Information Technology, What are the input, processing and output of UPS package tracking system?

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Introduction

´╗┐UPS competes globally with Information Technology 1. What are the input, processing and output of UPS package tracking system? Input: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation. Delivery Information Acquisition Device (DIAD) is used to capture all the information about the package from the customer. Again, bar code devices are used throughout the delivery process to collect useful information about the package. UPS also collects information from its website. This website provides customers the facility to input their package?s details (destination, origin, shipment date, weight, size etc.), desired freight media (by air, by vehicle etc.) and freight service to determine shipping rates and time in transit. Processing: Data collected from DIAD is uploaded to the to the UPS network, called UPSnet, for primary storing. Then all the data are transmitted to a central computer and stored for retrieval. Bar code equipments also send data about the package to the central computer for immediate processing. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria. ...read more.

Middle

Its other technologies includes handheld computers (DIADs), bar-code scanners, wired and wireless communications networks, Intranet, desktop computers, central computer, storage technology and many different pieces of software to maintain customer accounts, manage online feedback, queries etc. Using all these technology, UPS saves money and time helping the packages arrives faster to the customer. It can also provide rich customer service by responding immediately to the customer queries because it has all the latest information from its efficiently built IT system and technology. Thus UPS is keeping its promise ?best service and lowest rates? successfully for more than 90 years. 3. What problems do UPS's information systems solve? What would happen if these systems were not available? UPS information system provides solution for different categories of customers. As the Information system is connected to the internet, individual customers can access easily to the UPS website at anytime from anywhere to ship and track their package. They get faster response of their queries from the UPS customer center. They also receive their bill faster, because everything is generated automatically by the system with no time. ...read more.

Conclusion

UPS customer care service could not make quick response to the customer queries due to lack of latest information. Business clients had to make lots of paperwork to order a shipment. They had to contact the UPS time to time to know about their shipments, which would take much time than now. The delivery and pick-up truck drivers would not get useful information in time; thus customers could not get their package in time. Lots of automated service would become offline. Every job had to be done manually. For doing these, UPS would need a great number of trained employees (to make invoices, to receive phone calls or to reply emails, to communicate with the customers and other external parties etc.) which would cost more money and time. Management team would suffer due to absence of latest information. They could not take decisions as efficiently they do now. UPS management and other cost would become high in many areas. To adjust with the increasing cost, UPS had to increase the rate for delivering packages, which would significantly motivate a great number of potential customers to stop doing business with them. In the long run, UPS would lose competitive advantage in the market. ...read more.

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