• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Businesses need to communicate with a range of different individuals and organisations. Good communication within a business is essential if the business is to operate effectively. External Communication using ICT

Extracts from this document...


ICT and communication Task 5 (A and B) Businesses need to communicate with a range of different individuals and organisations. Good communication within a business is essential if the business is to operate effectively. External Communication using ICT External communication is communication with people outside the organisation. An example could be with customers or suppliers. This type of communication will be formal because the business will want to present a good image for itself. Businesses use ICT in a number of ways. Some businesses use it for online shopping. Here products are ordered online and paid by credit card. The products are then delivered to the customer. Online shopping is used extensively by Tesco's customers and other grocery businesses. Books, music, and holidays are the most popular purchases made over the Internet. Boots provide online shopping but it is not used as extensively as Tesco's is. Whether the kind of products-health and beauty products will become popular is uncertain. The customer for example wanting to buy a lipstick or a perfume may prefer to visit the shop in order to find out and try out a range of products. Pharmaceutical products are also unlikely to be suitable for online shopping and will require customers to visit the shop partly because prescriptions drugs have to be checked by the pharmacist. One of the advantages of online shopping is that goods can be sold easily throughout the world. ...read more.


Suppliers of Boots Plc may also use mobile phone to ring the store about delivery times. In large stores quick and easy communication can take place between managers without a need of a public address system. 'This is a staff announcement'. Customers also find it easier to ring stores either if they have a complaint or if they are enquiring about the availability of products. All major businesses including Boots will use computers to keep accounting records so increasing efficiency and reducing costs. The use of E-mails can also improve communications with suppliers. It is cheaper than letters and phone calls and is immediate. Internal communication is communication between employees inside a business. This type of communication is likely to be informal. There are two types of communication which can happen within internal communication and that is between people on the same level and with other departments. Businesses use ICT for internal communication and for communication with other businesses. This provides a quick and cheap method of communicating. Boots has a sophisticated internal communication setup. In the first place it has established an Intranet. An Intranet is a private corporate network similar to the Internet but confined to the company. The purpose of setting up an Intranet is to help management within Boots Plc share information such as data, documents, files, and memo's. This can help the efficiency of Boots because information can be shared quickly and easily between departments or even between members within the same department. ...read more.


This database helps Boots plan for the future ensuring that the right product is in the right place at the right time. Another general disadvantage for businesses is the cost of setting up new systems, updating them and training /re-training staff. With a big business like Boots this is not a major disadvantage as the savings outweigh the cost of new technology. Another disadvantage is the problem of hackers and viruses. This affects not only external ICT communication but it can also affect internal ICT communication. This type of information is important as it gives the details of Boots for example telephone numbers. This type of communication will be between the customers and Boots. If customers have an enquiry they can either phone Boots head office or they can also contact the customer care team. Boots Plc also provides an email address in which customers can write to regarding enquires. If customers have a problem about the Boots advantage card there is also a contact number which the customer can use. One advantage of contacting these numbers is that customers will get their answer regarding enquiries straightaway; however writing to them may take up to a week or maybe more. This is one of the disadvantages of postal mail. Boots Plc offers a range of methods of contacting them. This is a very good communication between the customers and the company. Suppliers will also be able to use this information. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. The aim of this task is to produce a report for the managing director ...

    the world contains several different languages and to try and interpret each of these in turn is a job for anyone. It is therefore easier to understand the language being spoken and makes the information much more meaningful to the recipient.

  2. Data Processing Task. Mr Peters, the man who runs this particular Samsung store ...

    Documentation of the program will also be necessary in order to familiarise the user with the software. * The user must be able to add new customer records, edit customer records, delete customer records and search for a particular customers record.

  1. Applied ICT - How Comet Stores could use ICT and a CCTV system.

    It includes a large room which is a stock room with the strongest security and in that room they store all the electricity stuff, there is a large lunch kitchen where the employers can go to in lunch time. All the rooms are has different places because each room would

  2. From the e-commerce strategy you gave me earlier I understand that by having a ...

    For instance Bolton Area Divers have records on how well their divers are doing. The awarded levels are factual, but the comment "this diver has no common sense and should not be allowed to go diving," is opinion. If necessary it should state that it is Andy Brooks' opinion and his role/ranking within the diving club.

  1. ict as level coursework

    My stock control allows the user to see how much of a certain product is in stock. However once an order has been placed, the products that have been purchased are not subtracted from the stock levels. This ultimately means that the stock levels are never updated.

  2. Barriers to Effective Communication Communication is the process of sending and receiving messages between ...

    For example: if there is a hearing impairment then you can speak clearly, listen carefully, and respond to what is said to you. You can remove any distractions and other noises. Make sure any aids to hearing are working. Use written communication where appropriate and understood, and use properly trained interpreter if high level of skill is required.

  1. A2 ICT CouseWork

    the amount of text on the website, so I want you to lay text out into paragraphs or small clumps of text"- As requested I will try to split each large clump of text in the website into separate paragraph's, as I know that laying text out into paragraph's makes something look smaller.

  2. Task A Internet and Intranet use

    Images can be found on the internet for use in presentations also research notes to inform other students what they have found e.g. if the teacher asks for presentations on different types of drugs then each student can select a drug and give an informative presentation about it.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work