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communication and values

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Introduction For this assignment I need to have two interactions with my clients. But before that I am going to get permission from the supervisor and the clients for doing my interactions. I have chosen to do a group interaction, which are five people in a group and one to one interaction. The activity that I have chosen for one to one interaction is making gift cards and for group interaction is a cross word puzzle to make words with letters. My interaction will take place in a day care centre. My clients are elderly people age 65 plus. Before I do my interactions I am going to give witness statements to one of the staff to write comment on my interactions. The environment of my work placement is been set up by having about 15 tables in the main hall and having 6 chairs around each table. In the corner of the main hall is a big kitchen. The lightening is perfect because is not to dark or to light. My one to one interaction is taking place in the craft room. The reasons that I am doing my interaction in the craft room are because there is not too much noise in the craft room. There is more space to do my interaction and also there are more facilities in the craft room to do my interaction. ...read more.


A carer should ensure that a client's background do not affect the quality of care they receive. This does not mean treating every one in the same way. It means treating each person as an individual, taking in to account their beliefs, abilities, likes and dislikes. Discrimination is the result of stereotyping and prejudice. Stereotyping means when someone makes assumptions about other people based on their age, sex, race, nationality or sexuality. Prejudice means liking or disliking someone and providing different care (better or worse) because they are of the particular group e.g. black people. Fostering people's rights and responsibilities means to support the rights of a client to choose their own lifestyle and help them to accept their responsibilities. Rights and responsibilities are often laid down in legislation, codes of practice and policy documents. A carer need to make sure that the clients are aware of their rights and responsibilities in care settings. Clients have the right to not to be discriminated against, confidentiality and their own beliefs and values. The clients have the responsibility to not discriminated against others, respect the confidentiality of others and do not harm others. Maintaining confidentiality of information means any information about the clients must be private and confidential whether is verbal, written or electronic (on a computer). Maintaining confidentiality of information is an important part of caring. ...read more.


2 3 4 5 Using silence as listening skills 1 2 3 4 5 Clarity of conversation 1 2 3 4 5 Pace of conversation 1 2 3 4 5 Turn talking 1 2 3 4 5 The barriers to communication: 1. Good - there are no barriers 2. Quite good - few barriers 3. Not possible to decide or not applicable 4. Poor - barriers identified 5. Very poor - major barriers to communication In the environment Lighting 1 2 3 4 5 Noise levels 1 2 3 4 5 Opportunity to communicate 1 2 3 4 5 Language differences Appropriate use of language 1 2 3 4 5 Carer's skills with different languages 1 2 3 4 5 Carer's skills with non-verbal communication 1 2 3 4 5 Availability of translators or interpreters 1 2 3 4 5 Assumptions and/or stereotypes 1 2 3 4 5 Emotional barriers Stress levels and tiredness 1 2 3 4 5 Carer stressed by the emotional needs of others 1 2 3 4 5 Cultural barriers Inappropriate assumptions made about others 1 2 3 4 5 Labelling or stereotyping present 1 2 3 4 5 Interpersonal skills Degree of supportive non-verbal behaviour 1 2 3 4 5 Degree of supportive verbal behaviour 1 2 3 4 5 Appropriate use of listening skills 1 2 3 4 5 Appropriate use of assertive skills 1 2 3 4 5 Appropriate maintenance of confidentiality 1 2 3 4 5 ...read more.

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