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Communication & Employability Skills for IT. OCR Cambridge Technicals Unit 1 LO1-P1

Extracts from this document...

Introduction

´╗┐Communication & Employability Skills for IT LO1-P1 9/18/2014 ________________ Table Of COntents. Personal Attributes Leadership Qualities Personal Attributes-Planning & Organisation skills Personal Attributes-Problem Solving Personal Attributes-Team player Personal Attributes-Business Skills Personal Attributes-Independent Workers Personal Attributes-Personal Skills (flexibility/determination/career Minded) Personal Attributes-Personal Abilities Legislation Attributes Personal Attributes Leadership Qualities Leadership qualities are very important, especially in the world of work. Employer look for leadership qualities as this is a very vital skill. Employers will look for this to see if you?re fit for the job role. This shows that you can work independently and lead others for example teaching them marketing skills. Good leader always need a visions to guide them with their roles in order to achieve success. Leadership qualities show that a person can do the task asked from them also this will tell the employer that that you can be trusted to direct and to motivate others. A leadership quality also contains other attributes such as organisation skills; a leader needs to stay organised and meet up to the work requirements. * Leaders will need to make courageous decisions such as firing & hiring employees; this will affect the way that the employer sees the leader. * Determined about the work and work hard also working hard to set an example to others and show them that there is no limit to working hard. * Needs confidence to perform the job role and to motivate others. * Leaders need to show modesty to those in their control. * Needs to show sincerity towards the job role so that others can look up to them and do the same. * Magnanimity can give credit to others when it?s due. Takes own responsibility for any failures also helps others to feel good and brings the team more close and determined. * Communication will play a big part for a leader as they will have to communicate with other very often, if a leader cannot do this then they can?t create a team vision and will fall apart from the goal that they are working to, training others and creating productive work. ...read more.

Middle

They must provide them with equipment which must be checked by professionals such as electrical safety. Also if the employees in the workplace are doing work such as construction work, then the must provide them with the correct safety equipment to keep them safe. The act was made to protect people from hazards and help them stay safe. http://www.hse.gov.uk/legislation/hswa.htm Data protection Act (1998) This act allows and gives people the right to know what information their employers hold on them such as criminal record, medical records .etc. This act also gives them the right to correct any information on them that is wrong. For example they had a wrong conviction on an employee then the employee has the right to tell the business that it is wrong provided with evidence. Also businesses have to protect and safeguard information and files held on people. Human rights Act (1998) The human rights act gives rights and freedom to people and employees under European Convention on Human Rights. This act has been put in place to protect the public as a whole (nation), for example everyone has the right to work. Copyright legislation Gives creators of media rights to control how they are used and distributed (music, books, video and software). This means that no one has the right to distribute or sell the works of another person without paying for it and getting permission from the owner. Computer Misuse Act 1990 Protect data about customers, employees and stop hacking. This law has been put up to stop hackers from hacking and retrieving personal and other data. This law also states that viruses must not be put up on other computers to cause damage or theft of data. Contracts of Employment This act states that employers must provide employees with contacts of their job and the roles involved within the business. The contact must contain the terms of the job and must be valid for the employee to hold. ...read more.

Conclusion

Planning and organisation 3 Prioritising the important task and sorting out the office. As a Technician the employee must have the skill to keep organised such as arriving on time and making an action plan or table to complete work on time e.g. updating computers on time could be an example. Also the technician must be able to prioritise work and work out which tasks to do first and which ones to do at a later time. For example if the head teacher was about to do a presentation whilst the printer in a classroom stopped working then the technician must make the choice of choosing one that is important which is the head teacher presentation. Problem Solving 1 I think that these skills also tie first place in with independent skills. The technician will need to work and find out different ways to solve problems and I think this is important because the technician will need to do this on a daily basis and is part of their job. Team Player 2 The Technician may have to work in an office within a small group; the technician will have to work together with others to overcome problems such as viruses and discussing new ideas about the ICT within the workplace. Business Skills 6 These include doing basic tasks such as office work, emailing and picking up the phone, sometimes the technician may be asked to help out in the office or to cover up for another staff. Independent Worker 1 I think that this is the most important skill for an IT Support Technician because they may have to work alone mostly and help support others using their skills and will have to work out ways independently to fix problems. Personal Skills 4 They must have a good personality and treat others wanting assistance nicely and fairly. The technician must be determined about the job in order to do it successfully and has to be a hard worker. Also the employee must be confident about their skills and what they can achieve. Personal Attributes 5 These are Page ...read more.

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