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Communication within the work place.

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Introduction

REPORT Title: Communication within the work place Terms of Reference: This report is based on Blythwood Veterinary Group and is part of my G.C.S.E coursework. This Project was set-up by Mrs Valentine. Aims: * To find out how Blythwood Veterinary Group communicates with customers, suppliers and staff. * To find out what kind of communication is used within the work place. * To find out what forms of information are used e.g. Textbooks. * Compare time taken using the various methods and communication available to Blythwood Veterinary Group customers. What is communication? To answer this question I had to use the following textbooks, visit Blythwood's website, and carried out a questionnaire. These are the textbooks and websites I looked at. * Title : Edexcel G.C.S.E Business and communication systems Author : Sue Alpin, Jan Cooper, Fionia Petrucker, Jed O'Hara * Title : GCSE Business Studies The Revision Guide Author : CGP Books * Website : www.blythwood.com Communication is the passing of information between two people. ...read more.

Middle

people may not receive the correct information as it will be secondary information and the will be no written evidence of the message. Method: I attained this information by: * Using textbooks - to find out different methods of communication * Internet websites - to find out electronically what is available on communication * I spent one week on work experience at Blythwood Veterinary Group * I completed a booklet on communication in the work place at Blythwood Veterinary Group * I interviewed a work's colleague (Supervisor) To complete my report I: * Talked to staff at Blythwood Veterinary Group The Work Place My work experience placement was at Blythwood Veterinary Group which is located in Bushey High Street in Bushey, Hertfordshire. Four vets and three veterinary nurses work at the practice. The Group performs consultations, inoculations, operations, looks after the general health of pets and wild animals in the area and sells prescription animal food, toys and animal hygiene products. ...read more.

Conclusion

See graph on page 6 Conclusion based on the analysis of my research When working at Blythwood Veterinary Group I saw that to keep the business running efficiently communication was very important between customers, staff and suppliers. Whilst working at Blythwood Veterinary Group there was a communication problem due to the computer system breaking down. The Blythwood Group in Bushey could not access patients' records/appointments. This was a serious breakdown in communications. The Bushey Group had to contact the Stanmore practice to find out this vital information. I found it easy to communicate with customers because everyone was polite. Recommendation My recommendation to Blythwood Veterinary Group would be to install a backup system or a stand alone computer that would hold patients' records and appointment for the day, so that if the computer systems failed again, they would have a copy of patients' records/appointments at the Bushey surgery and thereby not having to waste time contacting other surgeries in the Group. Business and Communications project By Holly Minter-McIntyre Centre No: 17603 11PA ...read more.

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