• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication within the work place.

Extracts from this document...

Introduction

REPORT Title: Communication within the work place Terms of Reference: This report is based on Blythwood Veterinary Group and is part of my G.C.S.E coursework. This Project was set-up by Mrs Valentine. Aims: * To find out how Blythwood Veterinary Group communicates with customers, suppliers and staff. * To find out what kind of communication is used within the work place. * To find out what forms of information are used e.g. Textbooks. * Compare time taken using the various methods and communication available to Blythwood Veterinary Group customers. What is communication? To answer this question I had to use the following textbooks, visit Blythwood's website, and carried out a questionnaire. These are the textbooks and websites I looked at. * Title : Edexcel G.C.S.E Business and communication systems Author : Sue Alpin, Jan Cooper, Fionia Petrucker, Jed O'Hara * Title : GCSE Business Studies The Revision Guide Author : CGP Books * Website : www.blythwood.com Communication is the passing of information between two people. ...read more.

Middle

people may not receive the correct information as it will be secondary information and the will be no written evidence of the message. Method: I attained this information by: * Using textbooks - to find out different methods of communication * Internet websites - to find out electronically what is available on communication * I spent one week on work experience at Blythwood Veterinary Group * I completed a booklet on communication in the work place at Blythwood Veterinary Group * I interviewed a work's colleague (Supervisor) To complete my report I: * Talked to staff at Blythwood Veterinary Group The Work Place My work experience placement was at Blythwood Veterinary Group which is located in Bushey High Street in Bushey, Hertfordshire. Four vets and three veterinary nurses work at the practice. The Group performs consultations, inoculations, operations, looks after the general health of pets and wild animals in the area and sells prescription animal food, toys and animal hygiene products. ...read more.

Conclusion

See graph on page 6 Conclusion based on the analysis of my research When working at Blythwood Veterinary Group I saw that to keep the business running efficiently communication was very important between customers, staff and suppliers. Whilst working at Blythwood Veterinary Group there was a communication problem due to the computer system breaking down. The Blythwood Group in Bushey could not access patients' records/appointments. This was a serious breakdown in communications. The Bushey Group had to contact the Stanmore practice to find out this vital information. I found it easy to communicate with customers because everyone was polite. Recommendation My recommendation to Blythwood Veterinary Group would be to install a backup system or a stand alone computer that would hold patients' records and appointment for the day, so that if the computer systems failed again, they would have a copy of patients' records/appointments at the Bushey surgery and thereby not having to waste time contacting other surgeries in the Group. Business and Communications project By Holly Minter-McIntyre Centre No: 17603 11PA ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Marked by a teacher

    Database Coursework on a Vehicle Rental System: Analysis

    5 star(s)

    include: * Dealing with customers renting out a vehicle * Dealing with customers returning a vehicle * Dealing with overdue customers * Taking telephone calls * Dealing with suppliers when they contact the business * Ensuring back-up copies are taken of new and amended records * Ensuring details are up-to-date The responsibilities of the Vehicle manager (full-time)

  2. Marked by a teacher

    Investigating a Transactional Website (www.latestdvd9.com)

    4 star(s)

    The negative point on the other hand is that the website only sells Hollywood films, with only a few exceptions. As the name of the website is LatestDVD9.com and it is not stated anywhere on the website that it only sells Hollywood films, it should offer films from other film industries such as Bollywood.

  1. Marked by a teacher

    Assignment A: Analysis of Transactional Website

    3 star(s)

    company because price is a large factor in a buying decision and if they spot a deal they like then they may purchase it and be persuaded to buy other things or return to the site, this is a big bonus for the company because they are then able to generate more sales.

  2. ict as level coursework

    The button should be click on twice, then a dialogue will appear. Command button 3 already has been linked (the button we previously made) However the exit button will be command button 2, so that is where I have to fill in the links in order for that command button to work.

  1. Feasibility Report

    Firstly Bespoke Software is a type of software that is developed either for a specific organisation or functions that differs from the two other types of software that is available on the market.

  2. Free essay

    ICT organisation project

    "X-Zones" in red * One main text box, Times New Roman font, with an overview of the project and what a council worker who has been involved in it says it brings to the community. * A scanned image from the original of a rock climbing wall * Footer =

  1. Free essay

    The following report will outline how a business communicates effectively and efficiently within their ...

    ICT is very important to Argos as Argos use the internet to advertise and sell there products through there website www.argos.co.uk. Within the Argos website there is an online ordering form for costumers within the online ordering form the information includes Name, Surname, Address and Email.

  2. ICT revision notes - IT project management

    Disadvantages âGreater user involvement may cause problems as users are taken away from their day-to-day activities âGreater user involvement may mean that the user will want increased functionality from the system and this can involve greater cost and could cause delays in project completion.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work