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Database project - To facilitate the marketing of cars & to improve customer care.

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Introduction

To Facilitate the Marketing of Cars & To Improve Customer Care 1 User Requirements The users of this database would be the salesmen/women in the car dealership who sets it up; the secondary user would be the customer. The primary users would need it to sort out all the paper work. This database will help many users to do their work more quickly and more efficiently. It provides information on cars, customers and manufacturer, which saves time and makes it a lot easier for the salesperson. It increases not only the efficiency of the salesperson but also improves the quality of customer care, for example the salesperson can instantly see the type of car, the last time they spoke to the customer, the last service, and any other problems that the customer has had. ...read more.

Middle

Figure 2: The relationship between the Customer and the Manufacturer via the Car Dealership Figure 2 shows how the customer is related to the Manufacturer with the Car Dealership acting as the point of contact. Special symbols are used to show that the Car dealership is dealing with MANY manufacturers and is also dealing with MANY customers. This is a special data-basing symbol and the 1:1 or 1: Many or Many:1 is crucial idea in setting up the database. Each of the three tables need to be set up differently to include the relevant information. The websites I used to help were: * http://www.bmw.co.uk/ * http://www.mercedes-benz.co.uk/ * http://www.mini.co.uk/ * http://www.nissan.co.uk/ * http://www.fiat.co.uk/ * http://www.volkswagen.co.uk/ * http://www.toyota.co.uk/ * http://www.honda.co.uk/ * http://buypower.vauxhall.co.uk/ * http://www.renault.co.uk/ * http://www.peugeot.co.uk/ * http://www.ford.co.uk/ The Contents of the Three Tables within the Database Customers Cars Manufacturers Number ID Car Company Name Title Manufacturer UK Headquarters Forename Model Website ...read more.

Conclusion

Phone and Fax numbers have been highlighted to show that Access can be set up to automatically dial up the number. This the salesperson's time and they don't need to pick up the phone until the person answers. The next service could be mentioned at the end of a conversation and/or texted to a mobile. Customer Table Car Manufacturer Building the tables point of the design view and the form view How have you chosen to organise this data? Remember More Data, LESS information INFORMATION STRUCTURE Block Diagram Data becomes INFORMATION when it is structured. Show the structure of your spreadsheet. 3 Building the Grids in Excel What headings do you have for the various columns, how have you formatted cells? Use screen shot(s). St Bernadette Catholic Secondary School Bristol 50759 Assignment 3 Kalun Chung Centre Number 50759 Candidate Number 8021 2/7 St Bernadette Catholic Secondary School Bristol 50759 Assignment 3 Kalun Chung Centre Number 50759 Candidate Number 8021 ...read more.

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