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Examine the social implications of e-commerce on society

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Transfer-Encoding: chunked I have been asked to produce a guide covering the regulations related to e-commerce and the implications of e-commerce on society. I will write a report examining the social implications of e-commerce on society. E-commerce is Electronic commerce, commonly written as e-commerce, is the trading or easing of trading in products or services using computer networks, such as the Internet. Bricks and clicks is a jargon term for a business model by which a company integrates both offline (bricks) and online (clicks). Additionally, many will also offer telephone ordering and mobile phone apps. E-commerce has many advantages and disadvantages to it. The main issue is the customer?s perception of trading online. The media broadcast stories that could deter customers from shopping online such as identity theft and items not being delivered which makes the customer distrust online stores. A site should offer specific things to attract customers. They should have value, not only lower prices but also products that won?t be available in stores. They should also offer 24 hour delivery times for a small extra cost and open 24/7 and accessible from home to make it easy for customers to shop. This means that customers who live in more remote areas where Brick shops are rare, can still shop and buy goods. E-commerce is becoming even more popular and putting threat on traditional high street stores. ...read more.


One of the biggest drawbacks is knowing whether the company can be trusted. Customers can be fearful that their maybe a poor standard with the product, customers like to see the product before paying for it which they cannot do whilst shopping online. When you shop online, you are more vulnerable to key loggers and other malicious software which can take all of your personal details without being the fault of the e-commerce site. This has implications as they will need to ensure they employ a lot of staff to ensure the safety of the customers and to make sure all their personal information is secure. Another drawback is when ordering online, the customer has to rely on delivery services in order for them to receive the product. They must depend on that service to bring their item on time without being damaged which sometimes isn?t the case. E-commerce has a large impact on customers. By trading online, businesses can open themselves to the global marketplace, something you can?t do in a high street store unless very successful and having lots of money. Despite, attracting to a larger customer base this may have implications on Brick stores. Due to the easiness and convince of online stores many Brick stores suffer from losses due to more people buying online than in store. ...read more.


Tesco is an existing retail businesses as they originally started as a traditional brick store but now also sell and deliver their products online. Consumer Led e-commerce entities A consumer led e-commerce entities is a site that allows you to buy or sell your items through auctions. These businesses will charge a fee to those selling products which allows them to make a profit. These sites use rating systems to score how trustworthy a seller is which makes it safer for customers as it reduces the risk of scamming. For instance, E-bay which hosts other people selling their products and get a percentage of the money that is sold. Service Providers Service providers are a business who do not sell physical products but sell specialised products for customers to use such as broadband, TV, phone or travel companies that provide holidays. For example, Sky sell customers services such as phone, TV and broadband to customers. Financial e-commerce entities A financial e-commerce entities is a service provider focuses on financial services. The main areas are insurance and banking. They will not have a physical shop and everything is done online, although they may have a call centre to improve customer service. Because they have no overheads they can provide good deals to customers. An example of a banking financial e-commerce entities is Smile. An insurance example is quotemehappy. A major issue with these businesses is trust. Because it is all online businesses there is no face to face service which some customers may not trust. P5 ...read more.

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