• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

"How can West Ham United hospitality improve its communication?"

Extracts from this document...


TITLE "HOW CAN WEST HAM UNITED HOSPITALITY IMPROVE ITS COMMUNICATION?" BACKGROUND The club was founded in 1895 as a company team of the Thames Ironworks. In 1900, the club became a limited liability company under the name of West Ham United, this proved to be vital for the progress of the club. In 1904, the club decided to move to its present ground in Upton Park. In 1992/93, the club was promoted to the FA Premier League, which is the top flight in English football and the best league in the world. The stadium has continuously been improved and at this moment the stadiums capacity is 30 000. Plans have been accepted and construction of one of the two stands has commenced. Once the new stands have been completed in 2003, the capacity would have increased to 46 000 and Upton Park would be one of the best stadiums in England. The ground is situated in Upton Park, East London and in the heart of one of London's ethnic minority communities. The Hospitality department at West Ham United is continuously improving. The Stadium has approximately thirty bars, kiosks and suites in total. ...read more.


The use of memos to pass on information to all staff when they sign in at work at the beginning of the day is one method of commination that is used. The meetings that are held before every game are also a method of commination. This is used to pass on any messages, which will affect the work that will be done during the day. The Hospitality department also uses one to one conversations as a form of communication. An example of this is when an employee is being disciplined for some reason, he will have to go to see the kiosk manager with his supervisor. If this communication strategy were stuck to then maybe overall performance for the department would improve. Obviously they haven't devised it for no reason, maybe the director or manger should make sure that everyone is following this communication strategy. What the text book says Communication is essential to the achievement of organisational objectives. In an organisation the aim of communication is to influence others to work towards the achievement of the goals of the organisation. Poor communication results in mistakes, creates anxiety, low morale, inadequate control and aggression. ...read more.


2. Establish constant checks that the communication strategy that is in place is being followed. 3. Introduce some sort of forum at a fixed time to improve links between management and employees. 4. Increase the amounts of communication media used. 5. Introduce a notice board where all staff can go to, to see if any thing relevant to them is introduced. 6. Make management more active with the employees to improve the relations between the two. 7. Ensure there are closer links between all employees and supervisors and managers. 8. Follow the current communication properly, as it seems pretty effective. Conclusion * The current communication strategy has been devised very carefully and should be effective. * Employees are not happy with their working conditions. * Relations between employees and managers are not very good. * Employees feel that there is a lot of discrimination within the department. * The management seem to adopt a laissez faire approach to the department. * Communication theory is not really important in the management's view. * The incentive scheme seems to be very. * There is a wide span of control for the management * The chain of command is pretty long. Communication is not very important in the view of some employees. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. ict as level coursework

    customer details and transactions are strictly private and confidential, rest assured we do not hand out any information to other companies and organisations. User form 4 The beauty of this feature is the fact that the user only has to key in the customer reference number and details of that person will come.

  2. Information: G061 - Systems and Communication

    There are benefits and problems with tailoring applications software: Benefits Problems - simplification of user data entry, leading to fewer mistakes - time taken to enter data can be reduced (using buttons, forms, macros and menus)

  1. Communication and Employability Skills for IT

    Integrity Another attribute that employees need to acquire is integrity. Honesty is important within a business especially when handling money and dealing with customers. It is likely within some businesses that you may be more successful if you can sometimes successfully blank the truth.

  2. The hospitality industry is in a unique position for the creation of an automated ...

    Simplicity of the manufacturing, instalment and usage of the product is also an aim for the "just in time" concept. Shortly mentioned but not least important are also visual control of package, focus on customer's needs, production to customer demand and respect for the individual as a whole.

  1. From the e-commerce strategy you gave me earlier I understand that by having a ...

    If the integrity of the information is questioned you take necessary steps to see it is correct and who is accessing it. To ensure the personal data is accurate, you need to make appropriate checks. For example, if you are going to employ a web maintainer, you need to check

  2. The aim of this task is to produce a report for the managing director ...

    How Can This Method Be Used in the Hotel? There is potential use for virtual tours of the Hotel to show potential visitors the Hotel without actually being there. This would be available on the Hotel's website. Another use of this communication method would be to display films or programmes for visitor entertainment.

  1. Health Book

    This introduced The National Privacy Principles (NPPs). These principles were designed with the aim to deliver promotion of greater openness between health service providers and patients regarding the handling of health information. They cover the whole information lifecycle from collection to storage, maintenance, use and disclosure.

  2. Before the system can be installed and used by hatch end cars it is ...

    Pass. None needed. 15 Surname field in the Members form. Extreme data and unit testing. lalalalolololelele The data should be successfully accepted as this is within the boundaries. Pass None needed. 16 Telephone number field in the Members form. Normal data and unit testing.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work