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How organisations use ict

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Bedrooms4U * Finance > Accounts, finance records, arrange online payments and receive deposits. * Administration > Day-to-day tasks, corresponding and ordering office supplies, keep diaries for sales staff * Human Resources > Recruitment, welfare, training * Sales and Marketing > Marketing, order processing, overseeing showrooms * Operations > Production, warehousing and distribution Customers include: * The general public * Hotels * House builders Communication routes: * Customer > Sales Person (Name and contact details), Verbal * Customer > Sales Person (Bedroom requirements), Verbal * Customer > Head Office (Completed order form +25% deposit), Post * Sales Person > Branch Manager (Details of design), Verbal * Branch Manager > Sales Person (Labour costs), Verbal * Sales Person > Admin (Copy of appointment card), By hand * Sales Person > Admin (Final design and quotation), Email * Admin > Customer (Final design and two copies of quotation), Post Inputs: * Customer name and contact details. * Dimensions of bedroom. ...read more.


ICT has enabled the production line to be dominated by accurate 24hr operational robots. This means production is much more efficient and much more accurate. Forecasts for production can also be more accurate due to the reliability of these systems. Legislation As Bedrooms4U uses ICT on a daily basis there is a number of legal requirements they must adhere to. For instance as they store customer information on databases they must ensure all this information is protected and entry restricted in order to comply with the Data Protection Act. This act also states: * Data may only be used for the specific purposes for which it was collected * Data must not be disclosed to third parties without the consent of the individual whom the information relates to. * People have a right of access to the information held about them, however Bedrooms4U could charge a slight fee for this legally. * Personal information may be kept for no longer than is necessary and it must be kept up-to-date. ...read more.


* Employers must ensure workstations meet requirements. This includes the provision of adjustable chairs, suitable lights and tilt monitors. * Employers must plan the employees' work so that there are breaks and changes in activity. Not specified how long. * Employers on request must arrange eye test for full time employees and provide spectacles if special ones required. * Employers must provide health and safety training so employees can use workstations and equipment competently. The Electronic Communications Act relates mainly to e-commerce. It states that all information collected during an e-commerce transactions should be encrypted and secure. It also confirms the legal status of electronic signatures. The Computer Misuse Act mainly relates to hacking into databases with intent to steal information which you have no access to. The Computer Misuse Act makes it illegal to: * Gain unauthorised access to computer material. * Gain unauthorised access to computer material with intent to commit further offences. * Carry out unauthorised modification of computer material (Mainly viruses) Under this act people from other countries can be prosecuted. ?? ?? ?? ?? Task 1 Pre-Release January 2009 Name: Shane McCudden Candidate Number: 5032 Centre Number: 71979 ...read more.

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