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ICT analyse

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Background Information Sapori is an independent business specializing in the production of ready to eat meals. It is based in the South West of London. The shop was built in 2005 and has been running for 3 years. The business involves the production and distribution of variety of foods, which mostly specialize in Italian. The business currently has 4 staff running and is managed by Mr. Kabir. When a customer makes an order by phone, the staff member then writes down the order on a piece of paper which is then placed in a filling cabinet. The order is then sent of to the chef, and is then prepared. Once an order has been made a receipt is made and both products and receipt are delivered to the customer. The receipt is made on an a4 plain paper. Problem Statement Mr. Kabir has many problems with his current system. The main problem is that it is manual. By using a manual system Mr. Kabir's order forms get lost occasionally which means he wastes time searching and also customers are not receiving their food. Sometimes he writes down orders incorrectly, which results in loss of customers. Mr. Kabir also finds it very difficult to make quick reference to his customer's details. The customer details are stored on the order form and the order forms are filed. He then finds it difficult to locate a specific customer details. Based on his manual file-based system of operation, he writes his receipts himself by hand. This result in inaccuracy in his records, because there is often an error in the calculation, therefore an incorrect receipt would be served out to his customers and he will then lose business. This can be seen as very unprofessional. Moreover in his manual system there is little security protection, hence the system is very venerable. Mr Kabir has asked me to try to solve his problems. ...read more.


It should be quick, so that orders and receipts can be typed and printed out immediately. I would like the system to be user friendly I want all type of users e.g. Users with limited knowledge of ICT or novice user to be able to use the system. The system should have an attractive interface, which is easy to operate and use. The system must be presented well so that it is clear and easy to understand. The system should allow the user to access or view member information, product information, or an invoice simply. I also want the system to validate data as it is inputted i.e. entering text when the cell should only contain numbers. The system should be efficient I want it to be better then the system I currently use. The system must use a more productive method than the previously used method, e.g. must allow more work to be completed in a short time even with an increased customer base. Is should be quick, so that orders, and receipts can be typed and printed out immediately. The system should run smoothly and should be able to cope with the amount of work being done on it, on a daily basis. To make an overall better system to work with, making adding new member information, product information, and creating invoices a simple a fast procedure. I want the calculations to be done automatically Calculations should be done automatically and accurately. I want it to minimize human error. The calculations done automatically should waste less time compared to the current system which presently manually calculate orders cost by using a calculator. It must improve the accuracy of the order forms and should try to prevent any damage to the relationship between the customer and the business. I want each individual customer to have their own sheet for their own personal details. ...read more.


It will be on the receipts for customers so that it looks professional and it will also give recognition to the company. I want each individual customer to have their own sheet for their own personal details Currently customer details are stored on the order forms. With a separate sheet for the customer details the users can easily see what items they have ordered, there address and telephone numbers. With the details being on separate sheets it will allow users to obtain customer details immediately when they have an enquiry or in an emergency. The language used must be easy to understand The data that is inputted will mainly be given by the customer. Each detail the customer gives the user will have to put in specific columns such as, name , address, order etc. the headings will already be on the system, so all the user has to do is add the information under the correct heading. the headings will be in full words and in bold font so the user can easily read them. This makes the system easy to understand. The system should look professional The font for the system will be plain and simple, so that it is easy to read. The headings will be in the color red so that it stands out. This will make it simple for the user to input the data. The new system will also contain a logo on each page giving it a more professional look. There will be no messy or illegible handwriting so data will be easy to read. Furthermore the system will be more organized and up to date. So the business is less likely to disappoint customers. The system should be kept safe from external threats This will be done by keeping the system password protected. Only the users should be allowed to know the password. This will prevent fraud and the system will be less venerable. ?? ?? ?? ?? Iram Ahmad 12JBL ...read more.

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