• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Internal and External Communications

Extracts from this document...


E5: Internal and External Communications Internal communication is communication that takes place within an organization, whereas external communication takes place between the organization and the outside world. Both internal and external communications have been transformed by rapid developments in information and communications technology. The modern organisation may have: * An internal network. * A system for e-commerce * A system for e-business Together these links create what is called the networked economy, which vastly increases the potential of business to connect with employees, customers, other businesses, shareholders etc. We live in exciting times in which the potential for new business is enormous, and in which start-up businesses can literally, become worth millions of pounds overnight. The new networked economy enables businesses to cut costs and to increase efficiencies. Common Forms of Internal Communication The three main ways of communication in a business are verbal, written and electronic. ...read more.


These communications perform a number of functions: * A public relations function. To present a good image of the company. * An informative function. To provide various groupings with essential information about the company. * A day-to-day trading function. To transact the business's daily commercial relationships. * A transparency function. Today, it is often important that outsiders can see what is happening inside the organisation so they know the company is carrying out its business in a true and fair way. Formal an Informal Communications Formal communication in an organisation is communication that takes place through the recognised channels. Informal communications are ones that take place that are not part of the officially recognised networks of the organisation. This does not mean informal communications are necessarily negative or anti-organisational. Indeed, organisational members taking initiative into their own hands and coming up with ideas that directly benefit the organisation carry much of the good work in organisations out. ...read more.


* Managers can be made aware of likely problems before they occur. * It provides feedback on the decisions being made by senior managers. * People lower down the organisation are more likely to know what is practical in a working setting than those higher up. * Being asked to be involved in the communication process motivates those lower down in the organisation. Open or restricted channels With any form of communication it is important to identify the purpose of the message as well as the people at whom the message is to be targeted. If the message is targeted at everyone within the organisation or groups outside and does not contain confidential materials, then the message is open for anyone to see or intercept. On the other hand, if the message contains confidential materials, the likelihood is it will be targeted at only a few groups of users, either within a particular department or at certain levels of seniority, so that its use is restricted. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Marked by a teacher

    Database Coursework on a Vehicle Rental System: Analysis

    5 star(s)

    These details are then entered into the system by the vehicle controller. The Manufacturer Code or name typed into the query is determined by the staff member operating the system at that time. Processes: - The staff member types a particular manufacturer code or name into the system and a

  2. Data Processing Task. Mr Peters, the man who runs this particular Samsung store ...

    A message may appear asking for information to run a certain report (parameter queries), for example, if you want to view the 'Customers by Town/City report, you must enter in a town to run the report when selecting it. When the number is entered the report will appear with the details for the clients in that for-entered town.

  1. From the e-commerce strategy you gave me earlier I understand that by having a ...

    (EM2) Are there any advantages and/or drawbacks to the solutions you have offered? General Advantages/Drawbacks The drawbacks are you have to pay for Firewalls and anti-malware, pay for the training involved and courses, pay for someone to write up the Code of Conduct and employ a Data Controller or

  2. Information: G061 - Systems and Communication

    Automatic transition involves setting up a presentation to run automatically with no intervention required. Timings can be set up to change slides after pre-specified time periods. This is suitable for presentations where no presenter is required, however not suitable where the presenter may be trying to keep up with the pace of the slides.

  1. Free essay

    ICT organisation project

    Wigan Council could make more use of this logo and make it more recognisable throughout the Borough by including it on more pages throughout the magazine to reinforce the sense of community. Type of paper The magazine states that it is printed on paper from renewable sources with the recognised

  2. Unit 34: E-commerce

    High street stores would find lowering prices very difficult and time consuming because all price labels would have to be changed as well as the information on the barcodes along with any advertisement. However E-commerce businesses simply have to change their databases.

  1. How information is communicated

    Disadvantages * Not everyone will understand graphical information. * Would have to know how to use programs that make graphical information. Video Video information is shown by moving images. It is a series of frames put together to simulate motion and interactivity. It, not unlike graphical information, will put across a more direct point and is easy for people to understand and remember.

  2. report for organisation

    Suitability: I think that this letter doesn't suit its purpose to a certain point with its poor layout appearance, house style and style of writing. The layout appearance is very poor as there are a huge amount of blank areas.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work