• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Part A of this report will aim to firstly define the Capability Maturity Model (CMM) and secondly critically asses the importance of the model in relation to Software Quality Management. The aim of Part B will be to first assess the benefits

Extracts from this document...

Introduction

Department of Information Systems CAPATABILITY MATURITY MODEL Software Quality Management Date: 10th January 2005 Word Count: 2566 By Miss Belete Tables of Contents Pages Content..............................................................................................................1 1. Introduction......................................................................................................................2 Part A.................................................................................................2 2. Capability Maturity Model (CMM)..........................................................2 2.1 Five levels of (CMM)...................................................2 2.2 Diagram of the five levels............................................3 3. Important of the model in relation to the SQM.........................................3 Part B..............................................................................................4 4. Benefit of Gaining Accreditation against CMM.......................................4 5. Importance of CMM to Indian outsourcing organization..................... ...5 6. Difference between CMM and the TickIT scheme...................................6 6.1 The CMM model...........................................................6 6.1.1 Strength of CMM....................................6 6.1.2 Weakness of CMM.................................6 6.2 TickIt.......................................................................... ..7 6.2.1 Strength of TickIT scheme................................7 6.2.2 Weakness of TickIT scheme.............................7 7. Report summary............................................................................................................... 8 Reference...................................................................................................................... 9 1. Introduction This report is split in to two parts, Part A of this report will aim to firstly define the Capability Maturity Model (CMM) and secondly critically asses the importance of the model in relation to Software Quality Management. The aim of Part B will be to first assess the benefits of gaining accreditation against the CMM for software companies, secondly explain why the CMM is important for Indian outsourcing organizations and provide examples of companies, and lastly critically evaluate the differences between the CMM and the TickIT scheme by identifying the strength and weakness of both methods. PART A 2. Capability Maturity Model (CMM) The Capability Maturity Model (CMM) was developed at Carnegie Mellon University by the software Engineering Institute (SEI) ...read more.

Middle

production is being outsourced internationally in a manner that resembles the integrated, international manufacturing, which is the current trend in many other industries. (3) The software industry is growing at an explosive rate in developing countries like India. India's annual software sales are growing at a rate in excess of 125 percent. (3) India has emerged as a preferred location for U.S. and European organizations planning to outsource a variety of services ranging from call centers and other customer interaction services, payroll processing, insurance claims processing, and medical transcription to back-office operations such as data processing, accounting, and data mining. (6) India has become one of the primary locations for information system outsourcing because of its lower labor and operating costs and its high quality engineers and programmers. (3) "Customer support is one area where India is expected to be the biggest market in the Asia-Pacific region by the end of 2004,"(6) "Mphasis BFL, a software services company in Bangalore has set up a subsidiary, MsourceE, based in Santa Monica, Calif., that delivers remote help desk and call-centre services out of India." (6) San Francisco-based Bigstep.com, which helps small companies move their businesses online, is also outsourcing most of its customer support services to Daksh eServices, who are a customer care services provider in India, near Delhi. Bigstep.com, supports its customers via e-mail and has 19 customer support representatives in India compared to seven in-house. ...read more.

Conclusion

(5) * By getting a quality certification such as TickIT, an organization can increase its confidence that its quality control is adequate (8) * TickIT does not encourage further improvement in its processes once a company obtains certification and as a result to this most companies focus on product quality and largely ignore process quality.(5) Reference Journals (1) vol.9, no.10, Oct. 1996. p. 8-11. ISSN: 10485600 SICI: 1048-5600(199610)9:10L.8:BSDI;1-5 Publisher: Cutter Inf. Corp Place of Publication: USA (2) Communications of the ACM Volume 46, Number 8 (2003), Pages 115-119 CMM in uncertain environments Zhou Zhiying (3) Title: Industrial Management & Data Systems Volume 101 Number 7 2001 pp. 329-338 Copyright (c) MCB University Press ISSN 0263-5577 (4) Title: QUALITY MANAGEMENT IN SYSTEMS DEVELOPMENT: AN ORGANIZATIONAL SYSTEM PERSPECTIVE. Authors: Ravichandran, T.Rai, Arun Source: MIS Quarterly; Sep2000, Vol. 24 Issue 3, p381, 35p, 4 diagrams Document Type: Article (5) Title: Patterns of software quality management in TickIT certified firms, European journal of Information systems (2002)11, 62-73 (6) Title: The back office moves to India, Authors: Ribeiro, John, Source: InfoWorld; 8/20/2001, Vol. 23 Issue 34, p26, 3p, Document Type: Article (7) Title: ISO 9000 Certification benefits, reality or myth?, Gsvin P.M. Dick, The TQM Magazine, Volume 12 - Number 6-2000 - p 365-371 Books (8) Title: Using UML, Software engineering with objects and components, Author: Perdita Stevens with rob pooley, Year: Person Education Limited 2000, Booch Jacobson rumbaugh series edition, p 245 (9) Title: Quality Software Project Management., Author: Robert T. Futrell, Donald F. Shafer, Linda I. Shafer, Year: 2002 Prentice hall PTR, page110 Software Quality Institute series 9 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Management & Manipulation of Information section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Management & Manipulation of Information essays

  1. Marked by a teacher

    STELLA Science Simulation Software.

    The perpendicular component is at right angles to the direction of the spring. When the bob is pulled to the right, the perpendicular component is to the left, and vice versa. That is, the component of the weight (perpendicular), is a restoring force. Further, for small angles (less than 15°)

  2. Standard Operating Procedures (Sop) recruitment policies and procedures.

    Log in applications when received throughout the announcement period. 3. All applications to be considered for the position must be received no later than the last day of the announcement period. 4. Count applications and arrange in alphabetical order.

  1. Designing a booking system for an Estate Agent.

    However, they do not mind having extra functions to help keep the booking system more organised and efficient to use. To construct this proposed system the main feature that it will contain is data. Data will need to be processed to give out information.

  2. ICT coursework: Designing and implementing a book rental system

    To set up the new system Mr Dawson would need to change his computer around and add new things. Resource Requirements Software there are two types of software these is application software and operating systems. Application software is programs that are designed to do a task on the computer e.g.

  1. Database Design

    Brought the customer up with that ID number. 8 Test number of characters allowed in customer name field. Type the same letter several times. Shouldn't exceed 30 characters. Wouldn't let me type more than 30 characters. 9 Test customer postcode. Type an invalid postcode in the customer's postcode field.

  2. Planning a payroll system for a martial arts school.

    The booking will be taken over the phone and on site by advisers at the reception and admin staff. Winston and Wayne Smith are the Academy managers so they will review the payroll system and the booking system. The two advisers are data clerks have very basic ICT and never used a spreadsheet before.

  1. The purpose of the management report is to explain how important communication technologies are ...

    E-commerce is when you sell a product or service over the internet it is associated with online transaction process, automated data collection systems and lots more this can help small businesses bring in more money. The intranet is used to aid communication by sending emails and communicating with clients over

  2. System Analysts and Programmers Personality Traits

    Not everyone can excel at every task, thus better results are achieved if people with particular personality traits are assigned to different aspects of a project, especially when their roles suit their ability. In his vocational theory Holland says,?people flourish in their work environment when there is a good fit between their personality type and the characteristics of the environment.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work