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The aim of this task is to produce a report for the managing director of Chello Hotel to show how communication methods are used to transfer information.

Extracts from this document...


Task 2 Introduction The aim of this task is to produce a report for the managing director of Chello Hotel to show how communication methods are used to transfer information. The power of technology is ever improving the amount and effectiveness of today's communication. The outcome of this task will provide the managing director an insight of the ways to include or improve the communications used within the Hotel. Within this report, each communication talked about will be in a separate paragraph with its own heading and possible subheadings for guidance through the report. Each separate paragraph, I will explain what the communication is and examples of where it is used in everyday life and at the end, I will explain possibilities of the method's use within the Hotel. Written communication Written information is text based. It entails using words either on a page or screen to communicate meaning. However, this information can only be shown in one language; this means that it will only be understood by people who know the language. An advantage of written communication is that readers of the information can read at their own pace. This is helpful if any information has been lost as readers can then reread any sections to make sure that they have understood and taken in the information. Examples of Written Communications: * Text message * Email * Newspaper articles * Letters * Books Multimedia The definition found for multimedia is: "using more than one medium to express or communicate information". This type of communication includes text, audio, sound, graphics, video and interactivity. When this type of communication is used, it catches the public's attention as information is portrayed in an interesting way to a vast audience. The advantage of this type of communication is that it can be used in multiples and this allows for more information to be given to the audience in a more understanding way. ...read more.


And now because of the ever changing technology, web-based information can now be accessed using WAP (Wireless Application Protocol) from a mobile phone, enabling people to receive information anywhere with internet coverage. How can WWW be used in the Hotel? Chello Hotel can use the WWW to advertise themselves on the internet and also upload recent events or offers to attract more customers. Their website can then be set as the homepage on all computers used within the Hotel so that current guests might come again. Technologies that support communication Reported below are several technologies that support the above forms of communication. Personal Computers Personal computers can only be used to communicate information if they have the necessary software and hardware. Personal computers mainly use visual information; the quality of this can be adjusted and improved with the use of a graphics or video card. A printer will allow you to produce paper-based communications using different types of software including word-processing, spreadsheet, graphics, desktop publishing and database. People can also find computers a lot of help if their computer has a modem, cable modem, broadband modem or router which will allow access to the WWW, email and web browser. Modern computers now have areas for inputs for headphones or to connect a set of loudspeakers in order for people to hear audio information. There is now opportunity for people to communicate by telephone through a PC is they have a microphone and appropriate software to do so. How can a personal computer be used in the Hotel? Personal computers can be used with Chello Hotel to allow the staff to use many different types of communications. The computers could also be open for use to the visitors. This could be to allow them to view web pages, or possibly e-mail their friends and family. Touch Screens A touch screen allows people to interact with a computer without the need for input devices, for example keyboard or mouse. ...read more.


Another good point about this report is that it follows the house style of all of the other Chello Hotel documents. This makes Chello Hotel look more professional as the house style is still kept although none of the information contained in this report will be broadcasted to the public. By using the house style constantly also has other benefits as new staff members can also get used to a professional company that they are used to very quickly and their work and appearance is made clear from the start. The final good point about this report is that there is a consistent layout throughout. The entire document is justified; the body is size 11, black font. The only aspect of this report that differs is the variety of headings used. There is the main heading at the top of the document, followed by distinctive subheadings which are easy to follow and then finally subtitles beneath these to allow guidance through the document to be easier for the reader. What are the bad things about the report and how could they be improved? The first bad point about this report is that it is very lengthy so readers might not be bothered to read to the end of the report in order to have fully justified reasons about with communications and technologies to use. This could be improved by cutting straight to the point by either using shorter sentences or excessive bullet points to get the same ideas across. Therefore, not as much detailed information would be contained within the report and some areas that have been written about might require prior knowledge to understand the full concept. Another bad point about this report is that the entire document has excluded all images which could potentially aid the understanding of the subjects being talked about. This could possibly be a good aspect also, as the document would be even longer if pictures were included. What went well when making the report? Information was readily available to interpret in order to complete this report to a high standard. ...read more.

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