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transmission of care values

Extracts from this document...

Introduction

In this unit I will be looking at barriers to communication. I will discuss which factors can affect communication in work-related settings. I will look at actual barriers, which presented themselves in each of my interactions, and I will analyse the steps I took to overcome these barriers to make communication as effective as possible. A barrier to communication can be defined as "an obstacle to communication or progress." (Ask Oxford Online, 2007). There are a number of barriers that can stop people from communicating with one another. There can be physical, emotional, environmental or cultural factors, which create these barriers. If individual differences are not understood due to these factors, communication can become blocked. "Effective communication depends on identifying barriers that may block understanding. Barriers can exist at a physical and sensory level, at the level of making sense of a message, and at a cultural and social context level, whereby the meaning of a message may be misunderstood" (Moonie, p.68, 2005). Issues of difference and diversity are often associated with communication 'problems' in the context of health and social care, contributing to the failure to deliver appropriate services and the creation of barriers to full participation for all groups (The Open University Online, 2007). If there is ineffective communication in a person's daily life it can have a major effect on them as an individual. Things that can happen may be: A loss of self- esteem - this will leave the person feeling that they are not worth much to other people because they do not take the time to communicate with them. "Definitions of self-esteem vary in their breadth and sophistication. ...read more.

Middle

Lack of knowledge by care workers about different cultures and other languages would possibly lead to an ignorance of a service users needs (Moonie, 2005). Barriers in One to One Interaction Mr A has partial sight and poor expressive language skills. His limited sight renders him unable to pick up on my non-verbal messages. He also has learning difficulties and limited mobility. He has limited mobility in his right arm due to muscle wastage. Mr A is of retirement age and has a weak heart. All of these physical factors could cause barriers to our interaction being effective. Mr A does not sleep very well at night, and appears to be quite tired a lot of the day. This may also be due to his age. This tiredness may contribute to Mr A's mental state of well-being. Mr A gets quite cross regularly and shouts at staff. I am a very happy person most of the time, sometimes we are short staffed and the pressures this incurs may cause stress and tiredness, causing my mood to not be as good. These are emotional factors, which may have caused a barrier to our communication. Mr A likes to listen to the radio or the television at all times. He does not like it on too loud, however proximity to Mr A may cause this background noise to be a barrier. My workplace is a residential home shared by six service users. The area's my interaction took place in were a communal living room, dining room and kitchen. A lack of privacy may have created a barrier to our interaction being effective. ...read more.

Conclusion

The activity I chose to do with the children did not need to encompass any cultural differences or religious beliefs. By choosing this activity, I made sure it would not be the cause of any barriers of communication for anyone within the group. Overcoming Other Barriers For both of my interactions I made sure I was dressed in casually but smart attire. I would usually wear this type of clothing for work, and I feel the children did not feel intimidated by outfit in so much as they would have been if I had turned up in a suit. The clothing I wore was very similar to the class teacher, and other assistants in the classroom. I feel this put the children at ease, making them feel more comfortable communicating with me. I was not sure why Child C was shy during at the beginning of the interaction. It could have been that she was concerned about self-image, and this was making her shy. By asking Child C more questions to make sure she felt included within the group I hoped to boost her confidence. It was difficult for me to show compassion using touch, so I was as warm and kind as possible when I spoke to Child C. At one point in the interaction, Child B talked loudly over the top of the other children, thus creating a barrier to effective communication for the other children. To overcome this, I calmly but firmly told the group that until everyone was quiet, we would not be able to start the activity. All the children were quiet, and the activity was able to go ahead. Child B understood that I was the leader of the group, and did not challenge this again. All the children were then able to communicate effectively throughout the rest of the session. ...read more.

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