Customer Acceptance
When installing software it shows up a box (like below) telling us the terms and conditions of the software.
If we want to install the software we have to agree to the terms. Otherwise it gives us the option to go back. Below is an example of customer acceptance when installing a programme called FLV Player. (Source of the programme is the internet)
It is important that we read the terms and conditions before we install the software.
Product registration
When the company buy’s software we buy a bulk of licenses that through the re-seller gets registered. This works by something that is called ‘the select agreement’.
For example
We ring up the re-seller and tell them we want to by 150 licenses for Microsoft word; they automatically will register each license for us through Microsoft.
Product Specifications
The product specifications for building a pc for a school are:
- Having citrix installed – this is important as without this programme been installed they will not be able to connect to the servers back at the base building.
- Up to date virus programmes to keep the computer from getting infected. If the computers the customers are using get infected by virus’s work can and may be lost. As new viruses are created everyday it is important to keep virus software up to date if it is not kept up to date the virus software may not be able to detect new viruses. This will increase the risk of a virus infecting a computer.
- An operating system installed on the computer - to ensure that the computer will run correctly
- A web browser installed. This needs to be installed as to connect to our network the customer has to go through a specific website where they can log on and connect to the servers at base.
Product specifications in general
Product specifications can be needed in many jobs:
Installing RAM
When installing RAM into a computer the product specifications can be that the correct type RAM is being used.
Product specification for RAM can be found when the RAM is being bought. Only specific ram can be used in specific computers. The type of RAM is very important as different computers take different types. An example of a type of RAM is SDRAM, which works at 133 MHz.
As only specific computers will take this ram we can use a programme called aida32 to determine what RAM is already in the computer and the amount of free slots that are there.
Installing software
When installing software it is important to take note of the specifications needed for that software to run correctly. Some software’s require a specific operating system to be installed such as windows xp. Also some software requires other software to be also installed such as flash player for the software to work correctly.
To determine what specifications are required we need to carefully look at the software we are installing. Usually the software has the specifications written on the box that it comes with or in a manual we are provided with when we buy the software. Or if we are unsure we can also look on the internet and search using a search engine such as Google to find out what the product specifications are for specific software.
Planning own work
Before carrying out the jobs that need to be done I would need to make a plan so that I ensure I can carry out the relevant jobs correctly and in a certain order.
By planning what I am going to do I can write down the order in which I do the jobs and therefore create a plan that I can use in future for any computers I need to build for schools.
This also ensures I can gather all the necessary software and hardware before I leave the head office.
The plan will consist of:
Format the hard disk on the pc.
Make sure the computer is set to boot from CD drive (to do this I need to go to the bios when the machine is turning on)
I will need to delete existing partitions then create a new one.
Install all hardware drivers that are required for the pc, establish the mother board make and model.
Install all windows updates.
- Join the PC to the domain.
Right click my computer and go to properties and then change the computer name.
First I need to create a folder in the c drive called apps.
I then need to install office 2007 to do this I need to go to run on the start menu, and type \\careersdc\apps browse to the office 2007 folder for .exe file.
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Anti-virus software needs to be installed to do this I need to go to run again and type in a different path, \\data\informationsystems\software\virus stuff\vscan8.0\products\English\vsan8.0\VirusScanPatch 11\setup
- Office web components
- Profile 2000
- GroupWise – email systems
- Db texts works if required
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Printer - Find out what printer needs to be installed and then go to start, run, and type \\careersdata and then select the printer we need
How regulatory requirements affect work activities.
Health and Safety
When building a PC, I need to ensure that I follow the health and safety rules.
- Before opening the PC I need to ensure that it has been disconnected from the mains. ( this reduces the risk of electrocution)
- Any wires need to be checked before using them in case they are faulty.
- Any wires on the floor in the school need to be moved to remove the threat of falling over and dropping breaking any equipment that I or any other employee will be carrying. Also for the employee’s safety.
- Health and safety in the school - When installing the PC there I need to make sure that there is nothing in the way so that nothing will end up breaking etc.
- If the PC needs to be opened, again I need to ensure it is disconnected from the mains as this way I reduce the risk of harm to myself or anyone else. Also when the PC is open I need to ensure I have no loose clothing that could fall in the PC.
Computer misuse
A computer that has been misused can mean:
- A customer has used the computer for incorrect reasons. They are using the computer to use the internet or other programmes that are on the computer for other reasons other than work.
- The computer has been vandalised – this can happen more in the centres were a customer has come to use the computers but has for example written on the computer or broken the mouse by taking the ball out of it.
- Equipment going missing – this again can happen more frequently in the centres as people can come in and take items such as the keyboard or mouse.
- Illegal reasons – for legal purposes we cannot allow anyone to use the computers for illegal purposes. This can mean looking at Sex related sites or Drug related sites. Also downloading things illegally on the PC’s such as music and films.
Loss of service
To prevent a loss of service we try to make as many options as possible to ensure it does not happen:
- Antivirus – we have antivirus software that is run on every machine to ensure that the computers are kept virus free.
- Servers – we have 4 servers that the employee’s connect to. Each server allows people to connect back to us here at the headquarters. If once server ‘falls over’ the employee’s logged on will be logged off but will be able to log back on to one of the other servers.
- Backups – on a regular basis we back up all the computers in the company every night. This is to ensure that if for any reason, whether it is computer error or an error made by an employee, any work that has been done previously can be restored if and when it is needed.
Data protection
As I am working in The ICT team, I may come across things that are not intended for me as a professional I need to ensure that I keep any information to myself. As I have access to allot of information through the computers I have to ensure I understand the rules of data protection.
